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Completely lost my profile and started up as if i was a new user!!!!

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  • #61
    Originally posted by Noob_595H9GC View Post
    I think this is happening to everyone
    Happened to me too! All my gems are gone as well, what a rip off!


    • #62
      Same!!! Grrr... Any other solutions??


      • #63
        Yea me to everything gone in a new world starting at beginning wot is goin on Kaban?


        • #64
          Hmmm... Might work for y'all, I just turned m iPhone off then on and it loaded my original again )


          • #65

            force app restart and log in


            • #66
              Damn Kabam why you playing us !?! I am so thoroughly upset the exact same thing happened to me and I did exactly the same thing as you guys only to the same result NEW user in new city I have no interest in
              Check This Out


              • #67
                Same here. In fact when what the hell man?


                • #68
                  I've restarted the app and now I'm back in my account. Phew. What a mess.

                  Only got attacked once.. didn't loose much.


                  • #69
                    Originally posted by Unregistered View Post
                    I am having a similar issue.

                    Due to recent issues with fatal errors, I followed the instructions on the forums, including deleting and reinstalling the game. Not only was my account gone, the game started a new account for me.

                    I tried to used my Kabam e-mail, but e-mail I thought I used are not registered.

                    I opened an incident report to help with this [Incident: 120822-001088]. I was sent a generic letter from Kabam on 8/22/12 and NO contact from Kabam since. Nothing. Even sending additional information or requesting an update yielded nothing.

                    If y'all don't want me to play this game again, just tell me. I have thrown a few bucks on this game for gems before so I have the potential to throw more funds. But, maybe it isn't worth your time.

                    So, I will see what happens the next 24 hours. If nothing, then I find a new addiction.

                    Again, Incident: 120822-001088. It should have the details.

                    I just experienced the same exact issue! Incident # 120830-000489. I had just made an account with TapJoy, and was instructed to do a hard reset of the game, so I did. When it came back up it prompted me for email/pass, which I entered the same as when I created the account a few weeks ago, and all of a sudden I see a new city and the introduction routine. What the heck? It seems like it overwrote my account with a new one. Please help!


                    • #70
                      Originally posted by Zimboland View Post
                      I have just loaded my game and it asked me to log in (never done that before) so I did. And when it loaded my profile it had lost EVERYTHING!! I have reloaded it several times, but is as if I never existed. Very upset! Spent many many hours building up my kingdom, only to lose it all because aparently I don't exist anymore! What's happened?!
                      This has happened to me too!!! But my other account is fine. However the one that is missing is my MAIN account fml.
                      check out the post right here


                      • #71
                        Originally posted by Noob_58XP7M7 View Post
                        force app restart and log in
                        I have done this like 5 times!! Eeeek.
                        check out the post right here


                        • #72
                          Same thing has happened to me this morning. I have not gotten back to my normal world and city yet, and I too have put alot of time and $ into this game and do not want to start over with a new city.


                          • #73
                            Profile Deletion

                            Anyone else had their account totally reset? Buildings and everything gone?!


                            • #74
                              Originally posted by Barsteward
                              I did a force app refresh and all is well again
                              You're so lucky lol I have deleted and reinstalled the game like 20 times and I have restarted the app like 10 times! So much money and time wasted on this stupid bs.
                              check out the post right here


                              • #75
                                Originally posted by Jennifer View Post
                                You will need to make sure that you have created a account before deleting and re-installing the app. If you did not create a account, you will not be able to recover your account data.

                                To create a Kabam Account, tap on your player name, then on the "Cog" icon and then Kabam ID. From there, enter in an associate email address and password for the account.

                                Once you have created your account, you can delete and reinstall the app for whatever reason. Load KoC:BFN again and log back into your account by tapping on your player name, then on the "Cog" icon and then Kabam ID. From here enter in your associated email address and password for the account. Once you have inputted this information your old account should load back up!

                                Jennifer, with today's meltdown I found myself with yet another new user site. I'd like to be able to find all my locations in case I want to build. I can't find for the life of me the new one started today but it had a sale for new people where you got 500 gems and now I can't find that location! How can you find everything? I have sites in four different worlds so I don't have any problems moving from world to world. It's the rogue ones I can't seem to locate.
                                Pet Shack