Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Completely lost my profile and started up as if i was a new user!!!!

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Completely lost my profile and started up as if i was a new user!!!!

    Playing the game on iPad. Check support FAQ to seek help with errors. Deleted and reinstalled app. Could not access my previous kingdom. Bought gems and they are all gone. Sent email for help and no reply yet. So what do I do now??
    Crestview roofing company

  • #2
    Same thing happened to me. However when I refresh the app for a blink I can see my old kingdom with my res. and gems, but then it goes back to the NewUser Kingdom. I am plenty mad about this. I even signed up with an account so I could access my account after re installs.
    ww.88

    Comment


    • #3
      You will need to make sure that you have created a Kabam.com account before deleting and re-installing the app. If you did not create a Kabam.com account, you will not be able to recover your account data.

      To create a Kabam Account, tap on your player name, then on the "Cog" icon and then Kabam ID. From there, enter in an associate email address and password for the account.

      Once you have created your Kabam.com account, you can delete and reinstall the app for whatever reason. Load KoC:BFN again and log back into your account by tapping on your player name, then on the "Cog" icon and then Kabam ID. From here enter in your associated email address and password for the account. Once you have inputted this information your old account should load back up!

      Comment


      • #4
        Hey Jennifer thanks for responding. Did all that.what now? I set up my account before reinstalling the app before I lost my account. I set up an account for the free gems offer which I received prior to loosing my kingdom. So now I have a question for you. Through my itunes account i bought around $80 worth of gems, shouldnt you be able to link my kingdom with my itunes account with the purchases that I made and recover my account. That seems like a lot of money to be spending on a free game and I would hope that you at Kabam would like to keep a customer who is spending money especially if they spent that much money in close to three months. So right now I have ben working with support and I am waiting for a response, and I eagerly wait your response as well.
        ww.88

        Comment


        • #5
          Originally posted by Jennifer View Post
          You will need to make sure that you have created a Kabam.com account before deleting and re-installing the app. If you did not create a Kabam.com account, you will not be able to recover your account data.

          To create a Kabam Account, tap on your player name, then on the "Cog" icon and then Kabam ID. From there, enter in an associate email address and password for the account.

          Once you have created your Kabam.com account, you can delete and reinstall the app for whatever reason. Load KoC:BFN again and log back into your account by tapping on your player name, then on the "Cog" icon and then Kabam ID. From here enter in your associated email address and password for the account. Once you have inputted this information your old account should load back up!
          I can't even get into camelot now. It shows fatal error and reloaded again. What can I do to get my purchased gems or $ back. This is really getting irritating.
          Crestview roofing company

          Comment


          • #6
            Originally posted by lapro63139 View Post
            Hey Jennifer thanks for responding. Did all that.what now? I set up my account before reinstalling the app before I lost my account. I set up an account for the free gems offer which I received prior to loosing my kingdom. So now I have a question for you. Through my itunes account i bought around $80 worth of gems, shouldnt you be able to link my kingdom with my itunes account with the purchases that I made and recover my account. That seems like a lot of money to be spending on a free game and I would hope that you at Kabam would like to keep a customer who is spending money especially if they spent that much money in close to three months. So right now I have ben working with support and I am waiting for a response, and I eagerly wait your response as well.
            Same problem here. Got a reply via email that everything should be fine now but it still doesn't work!
            Crestview roofing company

            Comment


            • #7
              furthermore

              Jennifer can you please also explain to me why after I reinstalled the app and logged in my old kingdom would flash on the screen and the a loading screen would come on and then I would become a new user. Im just saying it seemed like I did everything I was suppose to why cant I get my old account back?
              ww.88

              Comment


              • #8
                Alright after corresponding with tech support I have found out why I could not log into my account. With the help of the KABAM support specialist, who did respond in a reasonable amount of time and within the window, I was able to fix the issue. Apparently when I signed up for my account I made a typo on the email. Since there is no email verification I signed up with a bogus email that does not exist but the game still signed me up for an account. I can see other people having this issue especially with all the different types of mobile devices. The support specialist did say they were working on a way for users to change account settings through the game but right now there is no solution. I logged in with the other email address and I knew the password so I was able to get my kingdom back. Thanks to the support team for helping me with this problem.
                ww.88

                Comment


                • #9
                  Thanks for the follow up. Great to hear that Support was able to fully assist you with this issue.

                  Comment


                  • #10
                    I am having a similar issue.

                    Due to recent issues with fatal errors, I followed the instructions on the forums, including deleting and reinstalling the game. Not only was my account gone, the game started a new account for me.

                    I tried to used my Kabam e-mail, but e-mail I thought I used are not registered.


                    I opened an incident report to help with this [Incident: 120822-001088]. I was sent a generic letter from Kabam on 8/22/12 and NO contact from Kabam since. Nothing. Even sending additional information or requesting an update yielded nothing.


                    If y'all don't want me to play this game again, just tell me. I have thrown a few bucks on this game for gems before so I have the potential to throw more funds. But, maybe it isn't worth your time.

                    So, I will see what happens the next 24 hours. If nothing, then I find a new addiction.


                    Again, Incident: 120822-001088. It should have the details.

                    JT

                    Comment


                    • #11
                      /crickets

                      Anyone? E-mail...post here?

                      Anyone in customer service home? Care?

                      C'mon.

                      Comment


                      • #12
                        Originally posted by Unregistered View Post
                        /crickets

                        Anyone? E-mail...post here?

                        Anyone in customer service home? Care?

                        C'mon.
                        Did you delete the app and reinstalled it? Please submit a Customer Support ticket here so they could help you out.

                        Comment


                        • #13
                          Originally posted by Rooster_ View Post
                          Did you delete the app and reinstalled it? Please submit a Customer Support ticket here so they could help you out.
                          Thanks for the reply.

                          At the end of page 1, I left all the information for customer service/tech support to contact me, including my active ticket number.

                          Comment


                          • #14
                            Originally posted by Unregistered View Post
                            Thanks for the reply.

                            At the end of page 1, I left all the information for customer service/tech support to contact me, including my active ticket number.
                            Oh Ok, I didn't see that before. You should send a message to the Community Manager so they could escalate the issue...

                            Comment


                            • #15
                              Rooster:

                              Thanks for the idea, but I have gone far enough.

                              I followed directions on the forums.

                              That did not work out, I followed the tech directions and got the an incident number. I e-mailed all info using the incident number. I replied three times to the address given and asked for updates.

                              I came to the public forums, looking for any help.

                              That is enough for me. Contacting another person doesn't appear it will have much of a different result based on what I have seen so far.

                              JT

                              Comment

                              Working...
                              X