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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
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Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Curses! Network Error. Please Try again. (and again and again and again)

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  • Curses! Network Error. Please Try again. (and again and again and again)

    Unable to log in.

    1) I have no special characters in my password and have even changed it by loging in with same information on www.kabam.com
    2) I have deleted and downloaded the app over four times
    3) I can login arcane empires with the same account with no problem. Did this inbetween tries of KOC bftn
    4) have checked my login very carefully when typing it in. If I make a mistake with my password get a different error.
    5) able to login to friends account when it won't let me on mine.

    Very frustrated and knowing the speed of kabam support it is even a worse feeling.

    It wouldn't let me write an error on my phone because I was not logged into account.

    HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • #2
    Network errors are usually temporary, sorry for the inconvenience and thank you for your patience. If you can't log in for more than 1 hour and you receive the same message after performing all the actions you listed above please click here to contact players support.

    Comment


    • #3
      Originally posted by Riccardo Kabam View Post
      Network errors are usually temporary, sorry for the inconvenience and thank you for your patience. If you can't log in for more than 1 hour and you receive the same message after performing all the actions you listed above please click here to contact players support.
      It has been 2.5 days. It is frustrating me. There is a trouble ticket but they don't update it often so unless I'm a pesk it is like 12-18 hours between news. I am getting really upset!

      Comment


      • #4
        ElPRes

        Originally posted by cafrech View Post
        It has been 2.5 days. It is frustrating me. There is a trouble ticket but they don't update it often so unless I'm a pesk it is like 12-18 hours between news. I am getting really upset!
        H iI am on HOrsa world and I have the same problem. This happened about two days ago. I am still waiting for a response from KABAM....this is very very frustrating. KABAM ...HELP!!!!!

        Comment


        • #5
          Update your ticket asking for what is going on hourly. Conley way I get any update.

          Comment


          • #6
            Over three days kabam! It is double frustrating because as horsa11 states we are left in the dark! No update on progress or even if problem is being worked. Extremely disappointing on the quality of service.

            Hoping you will offer something more than a token in compensation. You have really messed up my game in so many ways.

            Frustration is quickly turning into anger.

            Comment


            • #7
              KABAM!!!! KABAM!!!! KABAM!!!! KABAM!!!! KABAM!!!! KABAM!!!! KABAM!!!! KABAM!!!! KABAM!!!! KABAM!!!! KABAM!!!! KABAM!!!!

              Your communication sucks!!!

              Comment


              • #8
                Hey kabam...how about an update. Or are you still trying to put out another bugged game?!
                DIY website builder

                Comment


                • #9
                  You don't update the ticket. Tell me to make a thread so you can keep us informed and then nothing!!!!!!!

                  Comment


                  • #10
                    In the forums I can only provide general troubleshooting, and you performed all the actions we usually suggest players to take when there is a network error.
                    This issue that you are experiencing can be only resolved by Players Support as the handle individual problems. If you already written them they should get back to you in 72 hours max. If they didn't please feel free to write back.
                    Thank you for your patience and sorry for the inconvenience
                    ps
                    this issue in not a general issue that effect all players, so updates would be viable to individual players but not to the whole community

                    Comment


                    • #11
                      Your trouble ticket guy said to make a thread here so we could be kept up to date. That's why I am trying to get information here. I was told to and 24hrs or more goes by without any indicatiOn what is happening. My confidence in kabam is rather low at the moment.

                      Comment


                      • #12
                        Mt trouble ticket goes without any updates for a day or more at a time. I'm chancellor. I can't run an alliance from the outside. I feel at least an update saying you working hard is warranted to those of us with the problem. A thread we can all be on and given in the tickets would limit the effort on your part to let us all know what is happening. Either here or a new one. But silence in addition to not getting into game is just a slap in the face. I'm not usually a pain in the *** but I find only way to even hear anything is to constantly ask!

                        Comment


                        • #13
                          Who else having this issUe? And have they told you anything?

                          Comment


                          • #14
                            Perhaps the person fixing this issue can put an update here to say at least it isn't burried knee deep in a pile of problem tickets. It has been four days I have not been able to log in. I know I am not the only one. I am a paying customer who has been kept in the dark and my requests for updates on the trouble ticket has fallen on deaf ears. I am so unhappy with kabam that I would not recommend your product to anyone at the moment. It is buggy and instead of putting the effort to fix the problems you put out anohter clone with the same issues. I can not do much else but believe arcane is somehow related.

                            If you can have whoever is looking at ticket 120828-000267 it may help redeem a smidgeon of my confidence in your company.

                            Comment


                            • #15
                              Problems logging in

                              I also have this problem. After reinstalling the app I am trying to log in with my existing account username and password and all it comes up is network error. I am logged into Arcane Empires with account details fine and I am still getting banners come up on my iPhone saying I'm being attacked etc! Kabam needs to hurry up and compensate us who are losing out on this. It's a joke and have never played a game which has so many faults and issues.

                              I am on Gawain6 and am TANK_ITupYO_***

                              Comment

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