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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Regarding poor support response and rules

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  • Regarding poor support response and rules

    Much of the abuse of the rules on the forums stems from frustration with the game developer (can't use their name). My own personal pet peeve is the total disrespect that the support team uses in response to tickets. The worst abuse is the delay tactic where they say that the problem has probably been resolved by now and they will close the ticket. I have received that many times and it wasn't true. They also ask questions that have already been answered which indicates they haven't read the ticket. This and the other nonsense responses from support just stirs up my anger and results in wanting to respond to the lies immediately instead of being patient.
    If the game developer will stop this ridiculous behavior by your support people then most of my anger and many of my forum posts will just disappear. I can understand that you have a lot of tickets to go through, but treat us with respect and fairly because not doing so just naturally increases the frustration and angry responses. Don't stir up a hornet's nest with nonsense responses.
    The game developer wants us to follow certain rules on the forum and they ignore the most basic requirement that falls on the developer and that is to treat the players fairly.
    BTW second on my list is when support acts like the reported problem is some mystery that only the person with the ticket has with the implication the that person is making it up, or mistaken. Usually this is a lie on support's part which is another violation of respect owed the players.

    So will you please follow the most basic rules of respect for players. If so then I and most of the rest of us who burn up the forums breaking the arbitrary rules (like not mentioning the developer by name) will have no reason to do so. Also we will buy more gems. You will have fewer tickets and deal with the tickets more efficiently.
    Win-Win

  • #2
    Agreed. End of day we are just customers. All we want is respect.

    Comment


    • #3
      city wont let troops march

      My second city been locked for going on 6 weeks now I have sumited ticket after ticket had my alliance mail suport still no help it makes full circle first I get message ticket sumited, then message saying sorry suport will lookinto it, then its fixed, then theysay I need send new ticket if not fixed, whats the bad thing its a city I bought with gems paid for it but its of no use, cand march troops, cant farm out it, not able suvery out of it, I do wish kbam would put just tell me if it cant be fixed or what but they never give me any updates to what going on,

      Comment


      • #4
        A couple of weeks ago I actually had master hammers of various levels fail. Got a msg that said better luck next time. The support person who helped me tried to say you can only use the master hammers for the levels they were intended for or they would fail. I actually asked him if he played the game. Told him if he does actually play the game he would know his statement was false. I told him that a couple of updates ago the game producer changed this. Before he could refer me to the forums I sent a few links to threads here showing the change.

        What the biggest problem with support is. Is the fact that they do not play the game so their understanding of the game and the problems with it are limited to what is on a piece of paper in front of them.

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