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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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People can not log in after merging since update

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  • People can not log in after merging since update

    I have a bunch of players that merged around the time of update and can not log in and yes they reinstalled the app. Help please. Also anyone who merges are getting alerts of being hit while in bubble.

  • #2
    Originally posted by WarriorMaiden View Post
    I have a bunch of players that merged around the time of update and can not log in and yes they reinstalled the app. Help please. Also anyone who merges are getting alerts of being hit while in bubble.

    What is the error message? That will help the dev team get them back in faster.

    Comment


    • #3
      Oh that is not fun! We will let the development team know. If you could also provide the error message they are receiving, the affected player names, special characters included, and the worlds that they are on; this will help the development team locate the issue.

      Comment


      • #4
        Lost my game

        Originally posted by WarriorMaiden View Post
        I have a bunch of players that merged around the time of update and can not log in and yes they reinstalled the app. Help please. Also anyone who merges are getting alerts of being hit while in bubble.
        I am having a problem I've lost my entire game and one and a half billion and might I don't know how to get it back I have sent an email to command but I don't know if it'll ever be able to fix it for me I hope so

        Comment


        • #5
          Moved and logon to new world at night but on morning can not load game, got unexpected error on both Android and IOS

          Comment


          • #6
            I merged today and right after I got into the game it restarted and won't let me back in. My worry is that if I can't get in before my 24 hour dove is gone I will lose all my red !! Please help !!! The error message I get is " we have I countered a problem please try again later " on the bottom where the bar is it always messes up when it gets to step 4 of the update.

            Comment


            • #7
              Originally posted by Silent_Fox View Post
              I merged today and right after I got into the game it restarted and won't let me back in. My worry is that if I can't get in before my 24 hour dove is gone I will lose all my red !! Please help !!! The error message I get is " we have I countered a problem please try again later " on the bottom where the bar is it always messes up when it gets to step 4 of the update.
              I sent this info and the error message to the gms mate, hopefully it's sorted soon.

              Comment


              • #8
                Hey guys,
                The development team need your account name and world in order to figure out what's happening to you. Please reply with this information so we can get to the bottom of it.

                Comment


                • #9
                  Thank you so much!! Whatever they did worked for me !!! I might have lost 12 hours of dove time but I'm happy I was able to get in a take care of a few things

                  Comment


                  • #10
                    Unable to Login to merge worlds

                    I am on an Android device (Samsung Tablet) and have updated the app and rebooted several times. My game loads in the background and a pop up box then appears that says "We've encounter aa problem, tap here to restart". and closes the app. Then it reloads halfway and crashes. I have cleared cache and restarted several times. Can someone please look into this error and resolve it.

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