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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

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What does it take to get some help around here?

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  • What does it take to get some help around here?

    I am running out of options. I opened a ticket with support on November 9th about a problem I was having, since then I have had two replies ( 1 on nov 14 another on the 19th) and I've been writing back every day. I am getting nothing back from the support team. I've also PM two GM on here and nothing back from them either. I sent 2 messages to Kanoona ( 1st on 11-26-14, 2nd on 12-03-14 ) and 1 to Rukkirii (11-24-14). I really don't no what else I can do or what other options I have left. Does anyone have any idea's?

    Thank you,
    Puck

  • #2
    Wow you tried way harder than I did before giving up. Maybe Santa has ur resolution in his sleigh. If you've been bad it will be a lump of "closed ticket". Good luck.. Hohoho

    Comment


    • #3
      If you have ever bought gems, go to your payment provider and file a complaint. Also go to your mobile app center and rate the game based on your support experience AND
      Check out the rest of the bugs forum. You will see dozens of others with similar experience. While support results vary by tech rep, most of them start by telling you the problem will resolve itself and therefore they are closing the ticket or asking you to give the same information you already gave over again. Karma_97 is right, most people give up. If you play this game then expect a lot of glitches and spotty results when you report the problem.

      Comment


      • #4
        Originally posted by Jackbv123 View Post
        If you have ever bought gems, go to your payment provider and file a complaint. Also go to your mobile app center and rate the game based on your support experience AND
        Check out the rest of the bugs forum. You will see dozens of others with similar experience. While support results vary by tech rep, most of them start by telling you the problem will resolve itself and therefore they are closing the ticket or asking you to give the same information you already gave over again. Karma_97 is right, most people give up. If you play this game then expect a lot of glitches and spotty results when you report the problem.
        Agreed ^^^

        After asking for your $$$ back, and if you feel like it, leave a review of a few sentences. Let others know of your struggles here.

        Comment


        • #5
          We are very sorry to hear that you have not had your issues resolved by customer support and we would be more than happy to help forward the issues you are having in-game to the development team to look into further. If you could, please submit your issues following the Bug Report Template with as many details as you can so we can provide a much easier walkthrough to figure out where the problem lies.

          Thank you.

          Comment


          • #6
            Originally posted by Rukkirii View Post
            We are very sorry to hear that you have not had your issues resolved by customer support and we would be more than happy to help forward the issues you are having in-game to the development team to look into further. If you could, please submit your issues following the Bug Report Template with as many details as you can so we can provide a much easier walkthrough to figure out where the problem lies.

            Thank you.

            so you're telling me that my open support ticket that has been open since November 9th, i shouldn't worry about, and to make another open ticket? Seem's kind of silly for me to open another ticket when I already have a ticket open. if you would read your PM I send to you. I have all the details in it. The dates and times and all the info is listed in my first post. Seems very much like the run around. I've done all I could. I've opened tickets, PM two game masters etc. Enough is enough. I am sure I am not the only person having problems. A few more days and that ticket with your support team will be open for a MONTH!

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            • #7
              What does it take for a game master to reply back to a PM? or anybody from kabam for that matter. Support team - Game Master on the forums, anybody from kabam?

              Comment


              • #8
                Originally posted by _PUCKHEAD_ View Post
                What does it take for a game master to reply back to a PM? or anybody from kabam for that matter. Support team - Game Master on the forums, anybody from kabam?
                Wouldn't bother if i were you.But I reccomend you mail GM Ezzikie,she's been helpful,the big GMs apparently don't have time for it

                Comment


                • #9
                  Originally posted by _Tevin_ View Post
                  Wouldn't bother if i were you.But I reccomend you mail GM Ezzikie,she's been helpful,the big GMs apparently don't have time for it
                  Thank you, I will try Ezzikie. none of the others have even looked at my mail. and only one has told me to open a new ticket, and well you all know what happens when you open a new ticket when another one is already open. Bangs head against wall!!!

                  Comment


                  • #10
                    Originally posted by _Tevin_ View Post
                    Wouldn't bother if i were you.But I reccomend you mail GM Ezzikie,she's been helpful,the big GMs apparently don't have time for it
                    PM sent. I will keep you guys updated.

                    Comment


                    • #11
                      Any update?

                      Comment


                      • #12
                        Originally posted by 450k View Post
                        Any update?
                        Got a few PM's. But still waiting.

                        Comment


                        • #13
                          Originally posted by Rukkirii View Post
                          We are very sorry to hear that you have not had your issues resolved by customer support and we would be more than happy to help forward the issues you are having in-game to the development team to look into further. If you could, please submit your issues following the Bug Report Template with as many details as you can so we can provide a much easier walkthrough to figure out where the problem lies.

                          Thank you.
                          Typical kabam response.Most of them don't care about anything you say

                          Comment


                          • #14
                            Thank you for this list. Emails unanswered. Check. Ticket filed. Check. Now on to the rest.
                            Originally posted by Jackbv123 View Post
                            If you have ever bought gems, go to your payment provider and file a complaint. Also go to your mobile app center and rate the game based on your support experience AND
                            Check out the rest of the bugs forum. You will see dozens of others with similar experience. While support results vary by tech rep, most of them start by telling you the problem will resolve itself and therefore they are closing the ticket or asking you to give the same information you already gave over again. Karma_97 is right, most people give up. If you play this game then expect a lot of glitches and spotty results when you report the problem.

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