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Gear items not appearing in my items when I open armoury chests

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  • Gear items not appearing in my items when I open armoury chests

    Last week I opened a ticket 02874440 where I reported that I opened a Insane Corrupters Armoury chest and won the Insane Corrupters chain but it didn't appear in my items. This was closed and passed to dev team with no item being given even though I won it through the daily log in calendar which I thought could have been confirmed. I have been doing some tests and whenever I open an armoury chest it doesn't appear in my items. I tried with some season 2 chests that paid out four Raylans swords which didn't appear in My items and just now I have tested with opening some old lionheart armoury chests which paid out lionheart pants but the number of lionheart pants didn't increase. I now daren't open any armoury chests and would like this investigating please and my lost insane corrupters gear returned and a guarantee that I can safely open armoury chests. Hopefully you can help.

    Regards
    Mat

    I have reported the issue above and I wondered if anyone else had the same issue. If I can't safely open gear armoury chests I might as well pack in which I don't want to do as I enjoy this game.

  • #2
    Originally posted by Mighty_Mat View Post
    Last week I opened a ticket 02874440 where I reported that I opened a Insane Corrupters Armoury chest and won the Insane Corrupters chain but it didn't appear in my items. This was closed and passed to dev team with no item being given even though I won it through the daily log in calendar which I thought could have been confirmed. I have been doing some tests and whenever I open an armoury chest it doesn't appear in my items. I tried with some season 2 chests that paid out four Raylans swords which didn't appear in My items and just now I have tested with opening some old lionheart armoury chests which paid out lionheart pants but the number of lionheart pants didn't increase. I now daren't open any armoury chests and would like this investigating please and my lost insane corrupters gear returned and a guarantee that I can safely open armoury chests. Hopefully you can help.

    Regards
    Mat

    I have reported the issue above and I wondered if anyone else had the same issue. If I can't safely open gear armoury chests I might as well pack in which I don't want to do as I enjoy this game.
    I can't say I have expereanced this issue at all, i wish I knew some trouble shooting tips to help you on this you could always om a gm on here if support hasn't helped you.

    Comment


    • #3
      Had a reply to the ticket saying the game team will take a look. Hopefully they can get to the bottom of this.

      Comment


      • #4
        Don't hold your breath. You'll forget about your issue before it gets resolved in most cases. Best of luck.

        Comment


        • #5
          Originally posted by 450k View Post
          Don't hold your breath. You'll forget about your issue before it gets resolved in most cases. Best of luck.
          Lol, I can't afford to with this problem, if I can't open new armoury chest I might as well pack in

          Comment


          • #6
            Originally posted by 450k View Post
            Don't hold your breath. You'll forget about your issue before it gets resolved in most cases. Best of luck.
            Still holding my breath but starting to suffocate. Seriously though I am getting frustrated that it is taking so long for an update on what is causing my problem and what can be done to help. If anyone fro Kabam is reading this my ticket number is 02889488.

            Comment


            • #7
              Still no update on my ticket...... What do I have to do to get help. I have played this game for two years but if I can't open armoury chests I don't know if there is any point continuing. This should be easy to check and confirm. It's like they can't be arsed to do their job properly. If my employees performed like this I would get shut.

              Comment


              • #8
                You need to go to your game provider (ITunes/Google play) and request a refund from as far back as you can. Let the. Know what's going on and file a complaint. It's ridiculouse that it's been over two weeks and you haven't revieved any help or even been acknowledged. Also, while you're on your game provider, feel free to rate this game and leave a comment about it.

                Comment


                • #9
                  [QUOTE=450k;204278ou need to go to your game provider (ITunes/Google play) and request a refund from as far back as you can. Let the. Know what's going on and file a complaint. It's ridiculouse that it's been over two weeks and you haven't revieved any help or even been acknowledged. Also, while you're on your game provider, feel free to rate this game and leave a comment about it.[/QUOTE]

                  Don't worry, my open ticket is a few days away from being open a month now....

                  Comment


                  • #10
                    Originally posted by Mighty_Mat View Post
                    Still no update on my ticket...... What do I have to do to get help. I have played this game for two years but if I can't open armoury chests I don't know if there is any point continuing. This should be easy to check and confirm. It's like they can't be arsed to do their job properly. If my employees performed like this I would get shut.
                    I had the same thing happen to me and actually got a quick response from the game team (almost fainted when they responded within 24 hours).
                    They just placed what I had won directly in inventory.

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