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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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This needs to be fixed NOW!

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  • This needs to be fixed NOW!

    I recently sent some attacks out of my second city which is my non food resource city where I attack from. When I won all the battles and my marches returned 100k tier two troops were magically gone along with the knight the led the attack. I refresh the app to see the knight is back but I am missing 100k tier two troops still. Also I then go to try to transport and I cannot perform the action because my march information does not match. I have tried every action in my rally point in all different combinations and it will not allow me to do anything reinforce, transport, reassign.... NOTHING. THIS NEEDS TO BE FIXED NOW. I pay for gems and now I cannot farm for resources to build troops, nor can I transport resources out of my second city to build troops in my first. If this doesnt get fixe very soon I might as well stop playing because I literally can do nothing. My name is sirjeff in percival26. If this goes on for any period of time I will expect serious reimbursement for lost time and resources if I get attacked because I am over my limit. Thank you and please tell me you will fix this now. Oh and I have already submitted a ticket.

  • #2
    Oh and also my vice chancellor lost 100k tier threes because we could not coordinate attacks because my rally point would not work!

    Update... It appears to have fixed itself, but I seriously expect reimbursement of my alliance mates troops he lost them because of this bug and we would have attacked together which would have eliminated this loss had my rally point not been bugged. Lebowski percival26 is his name.
    entrepreneur

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    • #3
      Thanks for the post. Generally it may take some time for your account to update and for your Troops to return to your City from a March. I'm glad to hear that they have since returned over time. Please wait back from Customer Support regarding individual assistance on your account.

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      • #4
        Originally posted by Jennifer View Post
        Generally it may take some time for your account to update and for your Troops to return to your City from a March.
        It may take some time for the troops to return, but the error that the OP described is not normal. I get the same error, have reported it to customer support and it is still occurring. I have dealt with the error twice today and once yesterday. Last week at least three times. Really would like to see some progress on this one. I don't ask for any sort of reimbursement, but please let's fix it.
        http://themusicianschoice.net/cialis-es-la-mejor/

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        • #5
          Well when your alliance mate looses 100k t3s because you can't send out your t1 and t2s makes it very upsetting. I could have minimized losses by sending in two waves of lower tier troops first, but instead of that we loose 100k tier 3 troops.... Not good not good at all. Oh and something similar happened later when I tried to reinforce another one of our players and they got zeroed as a result as well. Yesterday was a bad day for kabam and a great day for bugs in our alliance.
          entrepreneur

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