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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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No bonus chest! Please help.

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  • No bonus chest! Please help.

    Hi, I was supposed to earn a bonus chest recently, it said 104 gems to go until you earn a bonus chest, so I got the gems, and even the bonus chest indicator updated, it now says 275 gems until my next chest, so the counter worked, but the problem is, I don't have my bonus chest! I have submitted a complaint to customer support through the ? Mark icon in game, and have restarted the game (yes I know how to restart it, double click home button, press - symbol). Still have no bonus chest. I would like to be refunded this chest that I have rightfully earned. My in game name is "Unknown" and I am on "Morgana38". Don't tell me that submitting to player support will do anything, they send me automated emails with nothing of importance .

  • #2
    Still no response

    Comment


    • #3
      I would also like to add that in an attempt to get my chest I deleted and reinstalled the app, still no bonus chest.

      Comment


      • #4
        I came to the forums because of the same reason; I was at 66 more gems to go, and now at 395 with no chest in my item box. Please fix this! I was so excited to get my new chest and.. ..

        Comment


        • #5
          Still no response. Submitted my third ticket to customer support and nothing but an automated reply.

          Comment


          • #6
            I figure I'd add my report incident numbers so I don't get a runaround response saying that I need to submit them. Incident 120813-000340. Incident 120813-000514. Turns out I only submitted 2 about this glitch, my other was about yet another glitch in the game. I need a response please, because customer support is about as much help as runey71 has friends. (that's 0 help) display name: Unknown server: Morgana38. Device: IPad 2.

            Comment


            • #7
              You will need to wait for Customer Support to respond back to your issue. I see that you have submitted your ticket in today. Please allow a period of 72 hours for Customer Support to respond back to you. They are responding to issues on case by case basis. Thank you for your patience!

              Comment


              • #8
                Thank you, the issue was resolved, customer support rating maybe 5/10. Decent responses but you have to wait a bit and report the right things or they won't respond. Anyways thanks

                Comment


                • #9
                  Also no bonus chest

                  I was at 35 till bonus chest now 435 till next one an I never got the bonus chest please help

                  Comment


                  • #10
                    Originally posted by Unregistered View Post
                    I came to the forums because of the same reason; I was at 66 more gems to go, and now at 395 with no chest in my item box. Please fix this! I was so excited to get my new chest and.. ..
                    This was me, and I also submitted a report/question just now.. My incident number is
                    #120816-000134. Waiting to get some feedback now. My device is also iPad 2
                    Plumbers Newport

                    Comment


                    • #11
                      im having the same issue

                      what should i do??
                      Thien Quang Digital Technology Joint Stock Company

                      Comment


                      • #12
                        Originally posted by DJAYY View Post
                        This was me, and I also submitted a report/question just now.. My incident number is
                        #120816-000134. Waiting to get some feedback now. My device is also iPad 2
                        I still have not received my bonus chest

                        Comment


                        • #13
                          BumP. please fix this problem.

                          Comment


                          • #14
                            Thanks for submitting your question. Use this reference number for follow up: #120828-000510


                            I have still not had this issue resolved and I have referenced my original number below. I have taken a significant loss from multiple attacks and it is hard to rebuild without the 500 bonus gems promised me.


                            Thanks for submitting your question. Use this reference number for follow up: #120823-001067
                            http://bettingtips-1x2.com/

                            Comment


                            • #15
                              Originally posted by WindyCityA2 View Post
                              Thanks for submitting your question. Use this reference number for follow up: #120828-000510


                              I have still not had this issue resolved and I have referenced my original number below. I have taken a significant loss from multiple attacks and it is hard to rebuild without the 500 bonus gems promised me.


                              Thanks for submitting your question. Use this reference number for follow up: #120823-001067
                              I would read this thread since they are the same issues.

                              Comment

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