Forum Rules [Updated 12/21/2016]


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App not opening

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  • App not opening

    I have an android tablet and the app worked fine until this morning now it just wont open... looks like it updated to 17.4.0 last night but now when I click to open it flashes black for a second then just returns to my home screen... anyone else having issue or know how to fix this? so apparently this is due to an update on my tablet... kabam fix your shyt... tablet is HP 7 android version 4.1.2

  • #2
    bump... kabam fix this


    • #3
      How are you so lucky..


      • #4
        Have you cleared data and redownload it?


        • #5
          yes I have tried everything... I cleared cache, no luck. I cleared data, no luck. I uninstalled the reninstalled, no luck. I even reset my tablet to factory defaults... still no luck. I have seen a few people now saying with recent update its not working on their device. Kabam sent me an email about my internet connection because they obviously cant even be bothered to read a ticket... the death of this game will be their support staff for sure... this game has the worst support I have ever seen.


          • #6
            Same problem updated v17.4.0 now game wont open just goes back to home screen


            • #7
              Oh no! We are sorry you guys are having opening issues with the game.

              Please provide the bug you are experiencing with the following template so it's easier for the dev. team to read and get to the bottom of it:

              Bug Report Template

              Bug Description:

              Steps to Reproduce:

              Username & World:

              Device(s) Bug occurred on:

              Screenshot of the error message:


              • #8
                there is no way to really give a great bug report on this...

                I have an HP 7 tablet with android version 4.1.2

                game worked fine until game version 17.4 was released

                name in game is eatit

                world playing in is 133

                I cannot even open the app... it starts to open and before it even gets to the kabam splash screen the app closes and returns to home screen

                I can open and play another kabam game(divine might) on same tablet without issue

                support sent me a bull crap answer saying make sure my internet connection is good and closed my ticket... big suprize unhelpful support... it even said right in my ticket that I am an IT professional so please don't give me a lame excuse like my internet connection. does support even read tickets?

                Anyhow I am thankful that someone actually responded here. If there is more info you need let me know though I have provided as much as I can already as there is no error message and I CAN'T OPEN THE APP... also the app does work on my phone from the same wifi connection just in case that was going to be the go to answer...


                • #9
                  I understand it being difficult to put it in an elaborate bug report, but you did it! Thanks! I really needed your account info to send to the dev. team because the first posts were missing it, as well as the template is so much easier to read then paragraphs.

                  I'll submit the issue to the dev. team tonight. Thanks for getting back to us so fast.


                  • #10
                    app not opening

                    after updating v17.4,0 on my motorola razr i mobile phone ( android ) the game will not open screen goes black with camelot logo on top then just goes back to my home screen on the phone before update game worked fine my username is mordrid world is hengist125 there is no error message as game wont open my internet is working ok my phone memory is good everthing was ok till update please sort as soon as possible as i like playing this game if u need anymore information please message back thank you


                    • #11
                      My app is not opening now. Since the great daily start I force restarted the app and now it won't open at all. I have deleted and downloaded the app many times. I am on my iPhone 5.
                      Game name is DeadlyCAMELOT
                      World is Tristan130


                      • #12
                        Woo finally after over 9 hours im able to get on........ Really kabam.....


                        • #13
                          Kabam you are losing money on this as we speak... I would have bought a bunch of gems for tourneys going on atm...


                          • #14
                            Ok so here I am again.... The app won't open. I have figured out that kingdoms of camelot won't open while I am not on my wifi at home. However, all my other apps and the net works, obviously I hope since you see I am here on the forum. So there is either a network issue on your end or something a bit deeper. I was playing the 1 token madness and was going to continue while I was away from home, but I can't since the app does not open anymore while I'm not on wifi. I would say I would like to be compensated, however I know it's a joke to even ask that from you kabam. I guess it's time for me to find another game to play since you can't keep the network issues and glitches under control.


                            • #15
                              still cannot open game

                              hello please reply its been 4 days i still cant open the game ive sent 2 customer support forms still no news please sort this as soon as thank u