Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Knight disappears with error message You lack sufficient resources knight

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  • Jackbv123
    I'm sorry. Title should have said "hero medal" instead of "knight".
    Description of steps was correct.
    I haven't had this problem recently, but I am forcing app restart before any medal redemption.

    BUT CAN SOMEONE EXPLAIN WHY TICKET 02771877 HAS BEEN IGNORED THREE DAYS AND TICKET 02765756 FOR FOUR DAYS? No email confirmation. No response to either.

    Leave a comment:

  • Guest

  • TrialNsuffering
    i had this happen to me one time, restarted and all seemed right.
    Sorry to hear about the terrible luck.

    Leave a comment:

  • Guest

  • Canadiank
    Knight medals work on my knight thats interesting ill pass this along for you

    Leave a comment:

  • Guest

  • Jackbv123
    Lost two more silver medals just now. Didn't take screenshot so I'm out.
    Still no response to any of these tickets.

    Leave a comment:

  • Guest

  • Knight disappears with error message You lack sufficient resources knight

    !) Go to keep
    2) Select + on desired hero
    3) Click Use next to medal
    4) Game kicks out to city screen and gives error "You lack sufficient resources knight."
    5) Keep won't allow itself to be selected until reset
    6) Medal is gone, no experience is added.
    What should happen: Knight should be rewarded with experience
    Specific instance world Kay 117, City Hastur, player Regis.

    This happens to me several times a week, and three times in the last 36 hours, but it does not happen all the time or even most of the time. Most of the time it works fine.
    I have entered several tickets and the current one is being ignored. Most of the time it is difficult to get the item restored by support. At best they use delay tactics and ask me to repeat questions I already answered (I follow the bug template). Force app refresh, , close using software method, and force quit and manual restart don't help preventing medal loss.

    How do I stop this from happening. I can't believe most players have it nearly as much as I do. I use an iPad mini with Retina with IOS 8 the latest.
    I don't notice any problems with my home network. But this is not the only problem I experience with the game. I also frequently have it back up on minute hourglasses and fail to register the last one I used. I also occasionally lose entire marches of troops. I can't play half a day without losing something.

    I'm not an expert, but it feels like some sort of communication problem between the server and the device. Is there even such a thing possible that my network drops out for a fraction of a second causing the game to glitch. If it is, I need a technical description of what is suspected so that I can contact my service provider. As I said, I can't identify service problems in general but I would think it is possible for what I described.

    Kabam - I just want to play the stupid game. I don't want to write complaints on the forum, or submit tickets and I really don't want to fight with you to get my assets restored after waiting a week for support to quit jerking me around. If I trust the game, I would buy gems. When I don't trust it, I try not to buy gems. Please help.

    I will enter all this in a ticket and submit it now. I submitted a ticket yesterday but didn't copy the number and never got a confirmation. I also have a ticket open #02765756. I had this same problem on ticket 02735230 and 02718591 and I can't find if either one was resolved.

    Ticket just now submitted with above text:##02771877.