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Knight disappears with error message You lack sufficient resources knight

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  • Knight disappears with error message You lack sufficient resources knight

    Steps
    !) Go to keep
    2) Select + on desired hero
    3) Click Use next to medal
    4) Game kicks out to city screen and gives error "You lack sufficient resources knight."
    5) Keep won't allow itself to be selected until reset
    6) Medal is gone, no experience is added.
    What should happen: Knight should be rewarded with experience
    Specific instance world Kay 117, City Hastur, player Regis.

    This happens to me several times a week, and three times in the last 36 hours, but it does not happen all the time or even most of the time. Most of the time it works fine.
    I have entered several tickets and the current one is being ignored. Most of the time it is difficult to get the item restored by support. At best they use delay tactics and ask me to repeat questions I already answered (I follow the bug template). Force app refresh, , close using software method, and force quit and manual restart don't help preventing medal loss.

    How do I stop this from happening. I can't believe most players have it nearly as much as I do. I use an iPad mini with Retina with IOS 8 the latest.
    I don't notice any problems with my home network. But this is not the only problem I experience with the game. I also frequently have it back up on minute hourglasses and fail to register the last one I used. I also occasionally lose entire marches of troops. I can't play half a day without losing something.

    I'm not an expert, but it feels like some sort of communication problem between the server and the device. Is there even such a thing possible that my network drops out for a fraction of a second causing the game to glitch. If it is, I need a technical description of what is suspected so that I can contact my service provider. As I said, I can't identify service problems in general but I would think it is possible for what I described.

    Kabam - I just want to play the stupid game. I don't want to write complaints on the forum, or submit tickets and I really don't want to fight with you to get my assets restored after waiting a week for support to quit jerking me around. If I trust the game, I would buy gems. When I don't trust it, I try not to buy gems. Please help.

    I will enter all this in a ticket and submit it now. I submitted a ticket yesterday but didn't copy the number and never got a confirmation. I also have a ticket open #02765756. I had this same problem on ticket 02735230 and 02718591 and I can't find if either one was resolved.

    Ticket just now submitted with above text:##02771877.

  • #2
    Lost two more silver medals just now. Didn't take screenshot so I'm out.
    Still no response to any of these tickets.

    Comment


    • #3
      Knight medals work on my knight thats interesting ill pass this along for you

      Comment


      • #4
        i had this happen to me one time, restarted and all seemed right.
        Sorry to hear about the terrible luck.

        Comment


        • #5
          I'm sorry. Title should have said "hero medal" instead of "knight".
          Description of steps was correct.
          I haven't had this problem recently, but I am forcing app restart before any medal redemption.

          BUT CAN SOMEONE EXPLAIN WHY TICKET 02771877 HAS BEEN IGNORED THREE DAYS AND TICKET 02765756 FOR FOUR DAYS? No email confirmation. No response to either.

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