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KABAM: Worst customer service ever? The answer is YES!!

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  • KABAM: Worst customer service ever? The answer is YES!!

    Hey Kabam, why don't you actually READ the messages that people leave instead of sending blanket responses to people that DO NOT ANSWER the question and DO NOT CORRECT the error they are encountering?? I see two posts on the first page that contain Kabam responses that have NOTHING TO DO with the problem encountered by the poster! Check it: unable to login in post and the unrecognized email address posts?? Both contain Kabam responses to problems not even mentioned by the posters. And don't even get me started on how ridiculous it is to try to figure out how to actually send an email to customer service to ask for help....you fill out a form, click submit and then you get a message stating that your message is being sent to an UNMONITORED email address???? SERIOUSLY, what a joke, I hope you all at Kabam are having a great time laughing all the way to the bank at the expense of your disgruntled players. Your customer service belongs in the toliet!

  • #2
    Originally posted by Unregistered View Post
    Hey Kabam, why don't you actually READ the messages that people leave instead of sending blanket responses to people that DO NOT ANSWER the question and DO NOT CORRECT the error they are encountering?? I see two posts on the first page that contain Kabam responses that have NOTHING TO DO with the problem encountered by the poster! Check it: unable to login in post and the unrecognized email address posts?? Both contain Kabam responses to problems not even mentioned by the posters. And don't even get me started on how ridiculous it is to try to figure out how to actually send an email to customer service to ask for help....you fill out a form, click submit and then you get a message stating that your message is being sent to an UNMONITORED email address???? SERIOUSLY, what a joke, I hope you all at Kabam are having a great time laughing all the way to the bank at the expense of your disgruntled players. Your customer service belongs in the toliet!
    I COMPLETELY AGREE WITH YOU!!!!!!!!!! I posted a thread about something... My response was from a kabam employee which clearly has nothing but a Peanut for a brain....

    Her Response "Great discussion, and its not a exploit". Seriously????? Wow lots of help that one did me. Where's the part on how you would try to fix the problem....

    These forums are just clearly a waste of time. Its the same responses and its just getting ridiculous...

    Its like they have a NumPad and a list where they sit there and read your thread then go.... "ummm.... #4 sounds like a good anser, lets go with that one".

    What idiots!! And to top it off, I saw the same reply to 3 different replies in the SAME THREAD!

    Comment


    • #3
      Hi,
      in these forums we can only provide general troubleshooting and inform players about known issues as best as we an. I ensure you that we read every post and we forward reported issues to the engineers. From there to have the bug or problem fixed usually takes a little time. As I said, we can't access from these forums individual players information, Player Support s going through tickets and tackling issues case by case as fast as they can, they will respond to you as soon as
      possible. I understand your frustration and thank you for your message and feedback

      Comment


      • #4
        I agree that Kabam has horrible customer service! Submitting a "customer service ticket" is absolutely useless, as nobody EVER responds! You just get a lame auto reply. If they are so unwilling to help players - as is evident by the ignored and unanswered repeated requests for help that I have seen on this forum and from my own experience - then they should just be upfront with people and tell us all not to expect anything! We're on our own! Thanks asshats!

        Comment


        • #5
          I agree!

          Originally posted by Unregistered View Post
          Hey Kabam, why don't you actually READ the messages that people leave instead of sending blanket responses to people that DO NOT ANSWER the question and DO NOT CORRECT the error they are encountering?? I see two posts on the first page that contain Kabam responses that have NOTHING TO DO with the problem encountered by the poster! Check it: unable to login in post and the unrecognized email address posts?? Both contain Kabam responses to problems not even mentioned by the posters. And don't even get me started on how ridiculous it is to try to figure out how to actually send an email to customer service to ask for help....you fill out a form, click submit and then you get a message stating that your message is being sent to an UNMONITORED email address???? SERIOUSLY, what a joke, I hope you all at Kabam are having a great time laughing all the way to the bank at the expense of your disgruntled players. Your customer service belongs in the toliet!
          I have a level 9 Castle and only been able to claim 2 plains. I have submitted that "form" like 10 times and get back some BS message about Merlin has gone rogue!

          Comment


          • #6
            refund my money then!

            Originally posted by Riccardo Kabam View Post
            Hi,
            in these forums we can only provide general troubleshooting and inform players about known issues as best as we an. I ensure you that we read every post and we forward reported issues to the engineers. From there to have the bug or problem fixed usually takes a little time. As I said, we can't access from these forums individual players information, Player Support s going through tickets and tackling issues case by case as fast as they can, they will respond to you as soon as
            possible. I understand your frustration and thank you for your message and feedback
            I'm sorry, I invested money from my bank account to buy items in your game - which you were very prompt to respond by receiving. Now that I am unable to gain further plains with a level 9 castle (only owning 2 total). You are silent and not to be found? Who's doing the plundering - the in game action or the people who created this game!!!!!?

            Comment


            • #7
              totally worst sevice ever

              so... wonderful glitch of having dozens of masters tokens and only being allowed to use my level 13's instead of any of my 10-12's... had to get a special link sent to me since the link through their site tells me i must fill in all the fields when one is grayed out. once i DID get the link, i got the usual auto response of everything i should try.... tried 'em all 3 times. they said to reply to that message with all my info and screenshots if the previous message didn't help fix it.... so i did. wow, only 5 minutes til they told me the complaint was closed, and i could submit another ticket.... i am about a dickhair away from being done with this ****-for-brains company...
              digital paints

              Comment


              • #8
                Seems to me you guys are in the wrong area of the forums from what had been posted, this is the battle for the north forum
                Next the forums are mainly answered by players trying to help others and kabam have minimal gm's to try and help
                Next if your not happy with the customer service (same on all kabam apps) quit and find some other game company (that'll treat you great for 3months then just try to screw you out of money,like all game companies do)
                If your not happy then don't spend it's really that simple

                Comment


                • #9
                  Originally posted by 154 View Post
                  Seems to me you guys are in the wrong area of the forums from what had been posted, this is the battle for the north forum
                  Next the forums are mainly answered by players trying to help others and kabam have minimal gm's to try and help
                  Next if your not happy with the customer service (same on all kabam apps) quit and find some other game company (that'll treat you great for 3months then just try to screw you out of money,like all game companies do)
                  If your not happy then don't spend it's really that simple
                  That's about right
                  http://fbwhatsapquotes.com/propecia-online/

                  Comment


                  • #10
                    Closed(it's a 2 year old thread)

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