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Heroes not returning during a campaign attack

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  • Heroes not returning during a campaign attack

    There's a member of my alliance in Gaiwan102 who about 5 days ago sent an attack in campaign using his heroes in troop city and received an error and his heroes have not returned since. He's not been able to do any exploring in that city or able to attack cuz it says they're on a march. He's messaged Kabam a few times now and has yet to receive a response as to what happened or howit will be fixed and hasn't had his heroes returned yet either. He has spent a ton of time working on them and you've done nothing to help to fix it getting them back to him and rectifying the issue. This is very frustrating and we all await your response and expeditious solution to this issue.

  • #2
    Heroes stuck on march

    Originally posted by GreysDragoness View Post
    There's a member of my alliance in Gaiwan102 who about 5 days ago sent an attack in campaign using his heroes in troop city and received an error and his heroes have not returned since. He's not been able to do any exploring in that city or able to attack cuz it says they're on a march. He's messaged Kabam a few times now and has yet to receive a response as to what happened or howit will be fixed and hasn't had his heroes returned yet either. He has spent a ton of time working on them and you've done nothing to help to fix it getting them back to him and rectifying the issue. This is very frustrating and we all await your response and expeditious solution to this issue.
    I'd hope they have a fix for this to much money and time being spent on this game to just be ignored

    Comment


    • #3
      [Removed Support Ticket. Please view the forum rules.]

      The response I got!
      Enough said

      Comment


      • #4
        Kabam strikes again

        This is absolutely crazy that this happened. How can a multi million dollar company allow this to happen. I've seen the screen shot of the ticket to KABAM regarding this issue, and that fact that not a single thing have been done to resolve the problem, blows my mind. Kabam, let's please get on this. It can't be hard to resolve the issue.

        Comment


        • #5
          Is there such thing as customer support?

          It's now gone mid day Tuesday, I have not had a response from kabam since Friday! I am still without my heroes with no idea wtf is going on! Do they have such a thing as customer support? Or are they too busy thinking of other ways to get money out of us! I have not asked for anything more than my heroes back! Yet I've just been shelved without any answers! Wtaf is going on kabam?

          Comment


          • #6
            We are very sorry to hear that you are having trouble with your Heroes and we would be happy to try our best and rectify the issue so you can use them once again.

            In order to submit the bug to the development team, we will need you to provide the error you are receiving in the bug report template so the dev. team can have as many details as possible to investigate the issue. Please also provide the Heroes that are affected in your bug report.

            Comment


            • #7
              All it said was (error) I pressed ok and my 3 heroes in my c1 have been on w constant March ever since! I have already sent screen shots of my city with no marches and my heroes out marching! This was a week ago and I haven't had a single response! It's now almost 8 days since they disappeared! I haven't been able to explore, use them in battle or anything else! It's completely unacceptable of the support team to completely ignore players! If they buy gems or not!

              I apologise about the previous language but it was done to get someone's attention! It worked finally as no one would respond to the multiple mails sent! I have only ever mailed support when there is s problem and have never had an issue until now. It has completely ruined the game for me and if it wasn't for my alliance begging me to stay Id of quit and done everything I can to get my money back as it seems I have completely waisted it!


              Originally posted by Rukkirii View Post
              We are very sorry to hear that you are having trouble with your Heroes and we would be happy to try our best and rectify the issue so you can use them once again.

              In order to submit the bug to the development team, we will need you to provide the error you are receiving in the bug report template so the dev. team can have as many details as possible to investigate the issue. Please also provide the Heroes that are affected in your bug report.

              Comment


              • #8
                I had faith that kabam would help fix this that's gone if u can't fix let him know and refund

                Comment


                • #9
                  I've got to say a massive thank you to rukkirii for his help with this matter. Once he got involved it was sorted very swiftly! I hope there are no other issues with customer support in the future

                  Comment


                  • #10
                    Glad to have it sorted out for you GreyWalker. I'm sorry for all the troubles that you had to go through until getting it fixed and I hope your Heroes behave from now on.

                    Comment


                    • #11
                      To give you a laugh rukkirii, I have just recieved an email from support saying to try force resetting lol only 3 days to late

                      Comment


                      • #12
                        Now I've had the same problem. I didn't keep track of the error messages because I frequently get errors on campaigns and the heroes come back. It's only been a few hours so if hero is still gone, I'll do ticket tomorrow.

                        BUT I have submitted two tickets lately that were completely ignored. No email. No response. It kind of discourages submitting more tickets.

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