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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Continual Crashing/Fatal Error

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  • Continual Crashing/Fatal Error

    Problem; Since some time this morning or yesterday night my game has been continually crashing. "Fatal Error! Your pardon, please press OK to restart game." Over and over and over and over and over. Sometimes it loads and I am able to play for 30seconds-minute but it will shortly crash thereafter. I cannot submit a ticket through the game because I cannot get it to run long enough to get it done.

    Ingame name: Mas0n
    System: Iphone 4s
    Connection: Very Strong Wifi Signal- I have also attempted playing with wifi turned off and a good 4G signal to no avail.
    Location; San Angelo, Texas (I saw that many other people having this problem are in Texas)
    Additional Details; I can confirm that (this time around, unlike a few days ago) the crashing is only happening to myself or at least not everybody on my server. I was able to deduce this because I was able to chat through an outside forum my alliance uses. It is NOT a connection problem. I know this because none of the other applications on my phone that require internet access are having issues.
    Attempted Fixes; Refreshing the App (through game menu as well as double tapping the home button, holding KOC icon, pressin minus button.), Playing with and without Wifi, Turning on and off my phone.

    In Short- I have tried everything I could think of, other than deleting the application. I have also tried every single suggested fix I could find on the internet. Nothing has worked.

    Additional Personal Info:
    I have bought over $650 worth of gems and am not benefiting from their purchase as long as I am unable to play the game. This is the second time in a week I have been consistently unable to play the game, however last time the entire server was crashing over and over. Now I will say what everybody else is saying- I am incredibly frustrated. Very very very very frustrated. I have not yet given a rating to the game in the itunes store but if I did at this moment it would not be a good one. Should I be able to get the game to work again I WILL NOT BUY ANY MORE GEMS. I will not recommend this game to friends. If asked about this game I will be brutally honest and say "it's great- when you can get it to work." If asked whether others should spend money to better their game accounts I will most definately tell them no. I'll expect one of the 'I am sorry you are frustrated. The engineers are working diligently to come up with a fix for this problem.' responses. Maybe. What I would really really like is for this game to work. That or a refund- which I am currently in the process of trying to recieve. I understand (now, after I spent $650) that the game is beta. It would have been nice to know that beforehand without having to read through 20 pages of fine print. I feel as though I have been decieved or duped.

    UPDATE:
    I am now doing a long test staying connected to Wi-Fi in an attempt to see if it might be my cellular service. So far it's looking like my cell service is the culprit but I'm only 10 minutes in. I will update after another hour or two.
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