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  • Expected

    So I posted on here almost a month ago I was caught with the unmarsh glitch, kanoona was nice enough to have my ticket escalated to a "senior agent". Well after three weeks if waiting I got a mail back today.

    I know they frown on posting the entire mail on forums so I won't do that. But I'm gonna share a quote.

    "The development team has confirmed that there is currently not a bug which is causing Knights to become unassigned. It has been confirmed that Knights do become unassigned because your city naturally runs out of gold. "

    So he went on this whole thing about gold and storehouse like I just started this game. Then had the nerve to say if u have more trouble please contact us again....closed

    Now I had 8m gold in that city, 25% taxes and only one knight assigned...the marsh.


    Customer service is a fukin joke. These forums are a joke.

    If you spend money on this game you're dancing with the devil. I have spent my last penny.

  • #2
    I can't stand when they say there's no 'Bug' causing this. But this is the "Bug & Known issue" section. Why Kabam can't acknowledge that this is a "known issue" is beyond me.

    Comment


    • #3
      Originally posted by GreatWhiteHope5 View Post
      So I posted on here almost a month ago I was caught with the unmarsh glitch, kanoona was nice enough to have my ticket escalated to a "senior agent". Well after three weeks if waiting I got a mail back today.

      I know they frown on posting the entire mail on forums so I won't do that. But I'm gonna share a quote.

      "The development team has confirmed that there is currently not a bug which is causing Knights to become unassigned. It has been confirmed that Knights do become unassigned because your city naturally runs out of gold. "

      So he went on this whole thing about gold and storehouse like I just started this game. Then had the nerve to say if u have more trouble please contact us again....closed

      Now I had 8m gold in that city, 25% taxes and only one knight assigned...the marsh.


      Customer service is a fukin joke. These forums are a joke.

      If you spend money on this game you're dancing with the devil. I have spent my last penny.
      Go to itunes tell them what happened you'll have a refund for about the past 3 months within a few hours... Also find it funny he mentioned a storehouse with the gold seeing as it doesn't protect gold. Im convinced majority of these reps have never played the game despite the classic "as a fellow gamer" line

      Comment


      • #4
        Originally posted by GreatWhiteHope5 View Post
        So I posted on here almost a month ago I was caught with the unmarsh glitch, kanoona was nice enough to have my ticket escalated to a "senior agent". Well after three weeks if waiting I got a mail back today.

        I know they frown on posting the entire mail on forums so I won't do that. But I'm gonna share a quote.

        "The development team has confirmed that there is currently not a bug which is causing Knights to become unassigned. It has been confirmed that Knights do become unassigned because your city naturally runs out of gold. "

        So he went on this whole thing about gold and storehouse like I just started this game. Then had the nerve to say if u have more trouble please contact us again....closed

        Now I had 8m gold in that city, 25% taxes and only one knight assigned...the marsh.


        Customer service is a fukin joke. These forums are a joke.

        If you spend money on this game you're dancing with the devil. I have spent my last penny.
        What's funny in my case is I had shown them reports I have when I was zeroed and I still had gold in my city. I even tested how knights consume gold and found out that at lvl 250, they consume 500 gold at every interval till it goes to 0. This proves that even if you have 2k gold in your city, marshall is still expected to function as normal.

        Comment


        • #5
          Originally posted by 450k View Post
          I can't stand when they say there's no 'Bug' causing this. But this is the "Bug & Known issue" section. Why Kabam can't acknowledge that this is a "known issue" is beyond me.
          Hello,

          If I was working at Kabam, I'll will not publish a confirmation about that bug. NEVER. I imagine how many people will run in this gap to reclaim money back, Apple/Google refund and/or troops back. If it is a bug, We, players, MUST signal each fact to help them to fix it. If it is a hack, we, players, MUST signal each issue to help them to close the doors. But, we, players, MUST understand that Kabam will never confess this. It's absolutely normal for a commercial company to be as discret as possible on such facts.

          By the way, it is not a reason to leave us in black hole. But here, also, we can understand that if Kabam replaces all lost troops, it's like conceding "Yes, we know, there is an unfixed major bug/glitch"

          Hard situation to manage for them, and us.
          18+

          Comment


          • #6
            Originally posted by Cyberlolo View Post
            Hello,

            If I was working at Kabam, I'll will not publish a confirmation about that bug. NEVER. I imagine how many people will run in this gap to reclaim money back, Apple/Google refund and/or troops back. If it is a bug, We, players, MUST signal each fact to help them to fix it. If it is a hack, we, players, MUST signal each issue to help them to close the doors. But, we, players, MUST understand that Kabam will never confess this. It's absolutely normal for a commercial company to be as discret as possible on such facts.

            By the way, it is not a reason to leave us in black hole. But here, also, we can understand that if Kabam replaces all lost troops, it's like conceding "Yes, we know, there is an unfixed major bug/glitch"

            Hard situation to manage for them, and us.

            I do agree to an extent, but if you would've seen the entire mail, you would've laughed your *** off, I've been playing KOC for a long long time, I've been playing mobile since it launched and combo version b4.

            I spent lots and lots of money, this wasn't a 100m unmarsh or 500m unmarsh it was 3b might. That's some serious cash, for this guy in customer service as a "senior agent" to send me a 101 on keeping gold abd how a knight unmarshes is rediculous. Total slap in the face.

            I messaged the mod, but as usual......silence.

            Anyone have a reccomendation on a decent game where they actually care about their customers.
            canadian pharmacy no prescription cialis generic best price

            Comment


            • #7
              Hello,

              I read your entire post. I understand how it can be painfull. I'm also a long time player with few "b" and do not want at all to live the same disaster. To be treated like that is exactly what I meant in "if Kabam replaces all lost troops, it's like conceding "Yes, we know, there is an unfixed major bug/glitch".

              I do remember the first players complaining, one in my alliance, totally refunded in troops and more, gifted chests, etc... Kabam rapidly stopped to do so we they saw how it's a frequent situation...
              18+

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