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Resources lost due to Transportation

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    evpzydousri
    Junior Member

  • Riccardo Kabam
    replied
    Originally posted by Unregistered View Post
    This is freaking ridiculous!!!! This is the same answer they keep givng to all of the peoples replies!!! Its like they have reply button on the comps.

    Ricardo - "ill just answer this with reply #3". Hurry up and fix rhe damn game already. And stop giving
    Us the same stupid excuses. "support is going threw the tickets as fast as they can.... Blah blah blah blah. Same responses over and over!!!!
    I understand you frustration but in the forums i can only provide general troubleshooting, players support manage individual issue. If you didn't hear from them in 48/72 hours I would write them back.
    Thanks for your patience

    Leave a comment:

  • Guest
    Guest

  • Unregistered
    Guest replied
    Originally posted by Riccardo Kabam View Post
    Thanks for your patience,
    Players Support is going through tickets and tackling issues case by case as fast as they can, they will respond to you as soon as possible.
    This is freaking ridiculous!!!! This is the same answer they keep givng to all of the peoples replies!!! Its like they have reply button on the comps.

    Ricardo - "ill just answer this with reply #3". Hurry up and fix rhe damn game already. And stop giving
    Us the same stupid excuses. "support is going threw the tickets as fast as they can.... Blah blah blah blah. Same responses over and over!!!!

    Leave a comment:

  • ryzmqm
    Junior Member

  • Ravenfields
    replied
    Hey, i recently experience the same problem on the 16 of July 12:28 PM report no. 8385096, 3 mil ore just vanished , like the Bermuda triangle. Actually I want my ore back as it takes some time to farm 3 mill for me, cause i am not that big and I am also reporting this issue hopefully to prevent it from happening again?

    Leave a comment:

  • bydxwjrlyuc
    Junior Member

  • runey71
    replied
    Originally posted by Abir View Post
    Unassigning and reassigning the knight forced the game to refresh updates from the server.

    However that only "speeds" up the refresh rate of the received goods.

    What I'm talking about it that the goods are totally lost. The transport report is received and no matter if the app is refreshed or restarted, the goods never actually appear in the city.
    Fair enough. It's something I do to stop all my food getting eaten when I transfer it to my troop city. Occasionally it doesn't work and the food just disappears all together. It's a pain but it seems I am lucky and it happens rarely.

    Leave a comment:

  • jedfsad
    Junior Member

  • Abir
    replied
    Originally posted by runey71 View Post
    I have this issue multiple times per day. I have found that unassigning and assigning my knights in the Knights Hall seems to make the resources appear.
    Unassigning and reassigning the knight forced the game to refresh updates from the server.

    However that only "speeds" up the refresh rate of the received goods.

    What I'm talking about it that the goods are totally lost. The transport report is received and no matter if the app is refreshed or restarted, the goods never actually appear in the city.

    Leave a comment:

  • evpzydousri
    Junior Member

  • Riccardo Kabam
    replied
    Thanks for your patience,
    Players Support is going through tickets and tackling issues case by case as fast as they can, they will respond to you as soon as possible.

    Leave a comment:

  • lxqwyhejrkf
    Junior Member

  • Slance
    replied
    Same problem today!! 2.8 m food didnt arrive. Transport report number 71007564! Ricardo, I filled 2 complaints via customer help and only received 1 answer by Hannah. I gave her the additional infos on my lost troops!! Please check as I have been waiting for days! This is really unacceptable...people are leaving this game because of these issues and I will do so too if you don't fix this soon!!

    Leave a comment:

  • bydxwjrlyuc
    Junior Member

  • runey71
    replied
    Originally posted by Abir View Post
    This has happened to me three times.

    The first two times was between my two cities. I raised a in-game ticket (Ref# 120704-000244) after I lost millions of resources the second time while transporting between my cities.

    The third time was yesterday... but this time it was me sending resources to an alliance member.

    We get a report saying that the goods have arrived, but the city does not get updated with the resources that have arrived.


    I have yet to be contacted for the support ticket (Ref# 120704-000244) I raised 5 days ago for this.
    I have this issue multiple times per day. I have found that unassigning and assigning my knights in the Knights Hall seems to make the resources appear.

    Leave a comment:

  • jedfsad
    Junior Member

  • Abir
    replied
    This has happened to me three times.

    The first two times was between my two cities. I raised a in-game ticket (Ref# 120704-000244) after I lost millions of resources the second time while transporting between my cities.

    The third time was yesterday... but this time it was me sending resources to an alliance member.

    We get a report saying that the goods have arrived, but the city does not get updated with the resources that have arrived.


    I have yet to be contacted for the support ticket (Ref# 120704-000244) I raised 5 days ago for this.

    Leave a comment:

  • evpzydousri
    Junior Member

  • Riccardo Kabam
    replied
    Thanks for reporting this issue,
    I alerted the engineers and thanks for your patience,
    Players Support is going through tickets and tackling issues case by case as fast as they can, they will respond to you as soon as possible.

    Leave a comment:

  • Guest
    Guest

  • Unregistered
    Guest replied
    Same issue, send out resources but other end didn't receive anything, report number 7288820, server : Horsa11. Please look into this, this been happening alot

    Leave a comment:

  • Guest
    Guest

  • Guest's Avatar
    Guest started a topic Resources lost due to Transportation

    Resources lost due to Transportation

    I sent resources to my second city and nothing was there. It was blank and some how I lost all the resources i sent.
    The report number is 7217173. This is the second time this happen and I tried it again but sending smaller amounts. Same thing happen.
    City is Byahsome and send from Byah.
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