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General knowledge of the un marshal and or open issue

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  • #16
    Getting back to topic I have issues with the slider bar freezing where I try to open and can't and vice versa. At one point I had to switch devices for it to function.

    Comment


    • #17
      Originally posted by Cyberlolo View Post
      Hello,

      Are we absolutely sure it is a bug and not a trick used by some cheaters ? We, on Pellinore 14, experimented very oftently this "bug" as a vengeance from few (very few, always the same teams, also known to cheat). Just have to get them nervous on global tchat or attacking succesfully some of their accounts to wake up with emptied city's with unmarshalled troops out. Mainly when a KT challenge is on. So I suggest to also investigate this. Why the same players are always in reports when it happens ?
      That's kind of what I was getting at with the scouting. It's always the same couple of players who seem to find the open unmarshaled cities and it always seems to start with scouting! Every time I have been zeroed and also the majority of players I know who have been zeroed this way it is always by 2 players in particular!

      Comment


      • #18
        Originally posted by Bredleeds View Post
        That's kind of what I was getting at with the scouting. It's always the same couple of players who seem to find the open unmarshaled cities and it always seems to start with scouting! Every time I have been zeroed and also the majority of players I know who have been zeroed this way it is always by 2 players in particular!
        Hello !
        Ha ! seems to be a story I heard a lot of time on Pellinore 14. Scouted, zeroed. I'am not so fool !
        18+

        Comment


        • #19
          I was zeroed, closed and online today. I was attacking at the time. Six hit to kill 1 billion might. I'm pretty pissed who do we complain to at KABAM

          Comment


          • #20
            I never take my marshall off I. My troop city, and my taxed are more than double what it takes to support my knight. The other day I got hit but report said I had no marshall on. I checked my marshall and it said it was assigned and I had gold. I didn't switch anything, log off, add or lose gold. I got hit 2 times and lost a billion might during those 2 hits!! I have written a ticket and got 1 response saying they see I have enough gold and are working on it. I have sent 30 emails to them since then and have not received any kind of response or answer to what is going on. Now I am missing out on many tk comps because I have so much less might. I am also missing out on many opportunities to gain trophys for season 2 that I will not get a chance to get again. Now because if this I am going to be out of the race for gem lvl, and am gonna miss out on many prizes!! Nothing is being done about this!!!!
            THE_PACKFAN H10

            Comment


            • #21
              Originally posted by Glovernuts View Post
              I was zeroed, closed and online today. I was attacking at the time. Six hit to kill 1 billion might. I'm pretty pissed who do we complain to at KABAM
              Hello,

              A part of the solution could be to put an icon on main city screen to show the troops state. It could indicate the real status (checked on server, not on the client).
              18+

              Comment


              • #22
                Is it worth confirming what players were expecting when this happened? How many were deliberately unmarshalled but thought they were closed vs open/marshalled vs closed/marshalled (unlikely)?

                Pretty sure the majority will be closed/unmarshalled which will mean it's either hacking or sync errors. In both cases it will be up to kabam to fix - one is coding and the other security.

                HugFail
                kay59

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                • #23
                  Brutus_
                  Gareth66

                  Was playing 2 days ago when I opened to take a few hits got on GC and didn't have any takers. As I tried to close the loop kept running not letting me close. Couldn't do anything for that matter it was stuck. Only thing I could do was log off then on. By time I got back on after several attempts it was too late 700+ million might gone. Really upsetting been a loyal player since the beginning of this realm over 2 years ago. I don't know if this helps Canadiank but really pisses one off to be based because of an software error.

                  Rukkirri is there anything Kabam can do for me as far as setting my might back to 700 mil might as this wasn't my error!

                  Comment


                  • #24
                    Originally posted by BrutusxXxBeast View Post
                    Brutus_
                    Gareth66

                    Was playing 2 days ago when I opened to take a few hits got on GC and didn't have any takers. As I tried to close the loop kept running not letting me close. Couldn't do anything for that matter it was stuck. Only thing I could do was log off then on. By time I got back on after several attempts it was too late 700+ million might gone. Really upsetting been a loyal player since the beginning of this realm over 2 years ago. I don't know if this helps Canadiank but really pisses one off to be based because of an software error.

                    Rukkirri is there anything Kabam can do for me as far as setting my might back to 700 mil might as this wasn't my error!
                    As far fellow gamer I understand this may be frustrating but we have compensated you with some speed ups to help re build the might lost. This case is now closed please submit a new ticket should you have any future issues.

                    Or words to that affect lol

                    Comment


                    • #25
                      Please submit your bug in the same template provided in the How to submit a bug report thread. This makes it easier for us to gather the information and send to the dev. team to investigate.

                      Comment


                      • #26
                        Hi, I never experienced the unexpected unmarshal, or unexpected open "bug" on myself (btw those two are different things, shouldn't we treat them separately in two threads? because then any info that we gather here can be misleading), but I'm pretty sure, a big portion of those "unexpected unmarshal" occurances are actually caused by two other glitches that people should be aware of:

                        1) Losing gold
                        It's a known issue that the gold is depleting in a much higher rate than what your knight's wage is. Leaving half a million gold for a marshal for the night may not be enough. The rate of depletion isn't constant and differs between cities. This makes it possible for you to run out of gold even though your gold production seemed high enough. Be aware of this if you plan to stay open offline!

                        2) Knight state not synced with server
                        When your knight unassigns for the lack of gold, the server knows about this, but your local client (the game app) doesn't. So when you open Knight's Hall the button says "Unassign", even though the knight isn't assigned any more. Tapping the button gives you an error. Restarting the game will force it to synchronize with the server and show the proper status.

                        I've caught players unmarshalled because of the second bug - steal their gold, make them open (or wait for them to), then attack. I'm sure the victims must have thought it was a game glitch and went to Kabam support for a refund. It's hard to tell how many people got caught by the mixture of the first issue with the second issue, but my guess the majority of "glitched unmarshalled" are caused by these two issues. Why Kabam doesn't fix them is beyond my understanding, as that would decrease the amount of support and anger, but people should at least know about this, and if there is a real "unmarshal bug", then we need to filter these two out so that we can better see the real situation.

                        Comment


                        • #27
                          Originally posted by Canadiank View Post
                          Mate I will not give warnings about post like that it is informative,i am just trying to get info so that if the glitch or the issue can be identified . So the dev team can put fail safes in or whatever they do to fix stuff not a computer guy. So you say during incoming I will test this today cause that is a easy one I will post my findings here. When you close your city before bed yes you may wanna refresh just to be sure everything is all set. As well people are using there marshal for the campaign has anyone noticed any issue that way when putting your knight back on?

                          Having to refresh to make sure the settings took Sounds like a server issue. Anytime u refresh to make sure the game responds means that you may not be I sync with the server. If you have played the game for extended period of time it often happens you are out of sync with the server.

                          With thaf being said, delete the app then reinstall it, that gives you the best chance to be in sync with the server. Same goes for Gettng mail from they server. If you delete abd reinstall you get the mail. Maybe there is your problem. I kind I hadn't done that in about 6 months so maybe that's why my marsh was unassigned. Only difference is I never moved my marsh or ever unassigned him. I was the rare player that sat open.

                          Player formally known as the banned GWH

                          Comment


                          • #28
                            I was in my game when my bug happened. I had opened for some TK and was marshalled by a reined knight with great gear. When the attacker finally sent a knight with equal gear plus heroes, I had the reins withdraw and closed gates. About a minute later, I had another attack, but although my Castle clearly said the gates were closed, the attack hit as though they were open. Since I was unmarshalled and the attacker had heroes and a high knight, I lost about 700m might in one hit. I have had so many tickets closed lately with no comment that I didn't bother to file a ticket. I don't play as often as I used to anymore, it's not fun to get months of work wiped out in a minute and know that the game's creators don't care.

                            Comment


                            • #29
                              Unamrshalled

                              Originally posted by Alien8 View Post
                              Of course some people are closing and getting hit, losing all their gold, thenng to open and find themselves unmarshaled but that is a small % of whats going on here. I have a few scenarios which I also think are happening and have happened to me.

                              Assigning a marshal (or rearranging gears on a marshal) when attack is already incoming doesn't seem to work a majority of the time. Even tho after doing this it will show the marshal set or the gear on if you reboot the game more often then not the gear or marshal is not set. I've had to reboot 3 or 4 times during a battle to have my marshal set and I think even then it only set because it was in-between attacks. The first time this happened to me I just set my marshal and opened up for an incoming attack. After the hit I looked at reports and I lost over 200mm from 1 hit. I then looked at my marshal and it showed him assigned. I looked at my gold and I had hundreds of millions still. I then rebooted the game and looked at my marshal and found that none was set.

                              I've had this happen a few times since then and its not only happening during the course of a battle. I closed my city before bed one night and woke up to find myself zeroed. An other time I closed my city and double checked that hide all troops was set to on. A few days later for some reason I decided to check all my city settings and I discovered that city was somehow open and I didn't even have a marshal set. It must have been open for days so I got very lucky.

                              People should never assume their settings took effect the first time even if they look right. Anytime I do anything major like changing marshals or opening/closing city's I now reboot and make sure. If your setting are good after the reboot then you should not have any of these problems.

                              A bigger issue then the fact this is happening is the fact that kabam has been well aware of it for over a year and has done nothing about it. On top of that they have not replaced the might of most people who report the issue and we've lost many long time players because of kabams lack of concern. You can give me a warning or delete this post for me saying so but the fact that your even asking this question now when this has been happening for so long just proves my point. This matter should have been taken very seriously when it first started happening.
                              Well, I have sent series of mails to kabam on this effect and it seems as if kabam will never belief there was something like your been marshalled in a report while your knight is still marshalled even after switching off and on the app.The knight is still marshalled....You want to tell me there was no gold? I mostly kept over 2m gold while trading tks...I was unmarshalled on the report 3x in a single day...its frustrating. .

                              Comment


                              • #30
                                Gold: 20-90 million is held as a safety buffer. This may be a start, no guarantee of course.

                                Sync issues: Over $200 million earnings last year, & over $100 million equity injection this year. Why not improve the server infrastructure to drastically reduce this sync issue?

                                SUGGESTION:

                                UNDO troops losses of Unmarshalled Hits, for both defender & attacker. Simply make this 'illegal' - no one will earn TK from this type of hits, and the situation will be reversed so as if it never happened.


                                It is hard to prove if there was an error, & even when proven, players often get 10% or other unreasonable portions of troops for compensation. This is a war game - let troops die when players choose it, not from a 'bug' or sync error or silly mistake.

                                One thing is certain - players get very angry and frustrated, many who quit were due to this.

                                Another certainty - implement the suggestion now, players will enjoy the game more, kabam revenue will become much better, AND sustainable.

                                Regards,

                                Lk├┐
                                Merlin 50

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