General knowledge of the un marshal and or open issue

[1687124]

Ok this is a general thread for the un marshal and/or open issues players are experiencing. Lots of players don't have there city's open on them or have there knights go off but, many have reported having it happen multiple times to them. This leads me to believe that it is not random but, it is caused by something whether that be a chain reaction that sets a loop off, human error, not taking off and putting your knight back on after you have gold sent to your city. It could be a number of things let's use this thread to find what is common between when you say the glitch happened. What did you do before you logged off. Did you get and error messages or was the game laggy? did you just Finnish a big campaign run with your marshal ect.

Please submit your bug report in the template provided in the How to submit a bug report thread along with as many details as you can provide.

I know this is a touchy subject but, for this thread to be effective in any way possible we need to keep this civil and informative. I will remove vulgar or insulting posts as they will not help anyone out. If there is a common error that is found it will make it easier to fix the issue or curb the behaviour that is causing it.

Thank you.

[securitycameratoiphone]

I too have not had this glitch happen to me (although I have been attacked unmarshalled cos I'm a idiot and forgot to Marshall my city lol)
Could we start a sticky on this issue?
Players who have had the issue could give further info
Such as:
-gold in city
-location of city (coords)
-last things they did before they were attacked (seems players are mainly offline when it happens,so things they did before they logged off could show similarities or how they logged off possibly)
-reinforcements in city before attack (if any)
-name of Marshall (we all use different knights)

Just some of my thoughts as to what could lead to an answer of what's causing the glitch, obviously add any more info you feel could be helpful

I posted this in another thread, so thanks for starting the sticky canadiank
Thought I'd repost here to give an idea of info were looking for to find a solution

[Guest]

Canada can you start a poll to see who is on data and who is on wifi when closing?

[lxuwvidwlqt]

Canada can you start a poll to see who is on data and who is on wifi when closing?

Great Idea.

Also I saw someone mention that that the city that you close the app on is the city that gets glitched if you are un lucky. So I always close the app on a food city... Just a tip.

[Guest]

Canada can you start a poll to see who is on data and who is on wifi when closing?

Added one

[Guest]

Thanks Canadiank! Great idea!

Also make sure to add your username and world when submitting your information. I'll update with a template as soon as I can, but in the meantime use the main bug template and add the information that Canadiank and 154 mentioned as that's very valuable information.

[securitycameratoiphone]

Canada can you start a poll to see who is on data and who is on wifi when closing?

Good idea wm ... Thanks for input

Great Idea.
Also I saw someone mention that that the city that you close the app on is the city that gets glitched if you are un lucky. So I always close the app on a food city... Just a tip.

Good info king thanks for the tip

Thanks Canadiank! Great idea!

Also make sure to add your username and world when submitting your information. I'll update with a template as soon as I can, but in the meantime use the main bug template and add the information that Canadiank and 154 mentioned as that's very valuable information.

Any chance of a reward for helping out rukkiri? (Joke) we really need to sort this out ... Seen too many players (including massive gemmers) quit over this issue

[asefarono]

Ok this is a general thread for the un marshal and/or open issues players are experiencing. Lots of players don't have there city's open on them or have there knights go off but, many have reported having it happen multiple times to them. This leads me to believe that it is not random but, it is caused by something whether that be a chain reaction that sets a loop off, human error, not taking off and putting your knight back on after you have gold sent to your city. It could be a number of things let's use this thread to find what is common between when you say the glitch happened. What did you do before you logged off. Did you get and error messages or was the game laggy? did you just Finnish a big campaign run with your marshal ect.

I know this is a touchy subject but, for this thread to be effective in any way possible we need to keep this civil and informative. I will remove vulgar or insulting posts as they will not help anyone out. If there is a common error that is found it will make it easier to fix the issue or curb the behaviour that is causing it.

Thank you.

CanK,

You should also run this Poll on "The Hobbit" and other Kabam Discussion boards. They all have the same issue. It's the same game, with the same bugs......re-skinned over and over.

In fact if you read through the discussion boards for all the other Kabam games the complaints and bugs are a mirror image of this discussion board.

[Guest]

It's happened to me three times in three months. All three while I was asleep and on WIFI. Two I closed the App on the city it happened on, the third after learning of the aforementioned tip it happened even when I closed on a different city. I was personally lucky enough that the attacking player on the second one was a fellow with honor whom did not hit me again and zero me. The first and third, I was zeroed. Once for 2.7 bil and the second for 1.6 bil. I have an open ticket for the first which has never been resolved or responded to. After that I gave up and just let it go.

[Guest]

Ok this is a general thread for the un marshal and/or open issues players are experiencing. Lots of players don't have there city's open on them or have there knights go off but, many have reported having it happen multiple times to them. This leads me to believe that it is not random but, it is caused by something whether that be a chain reaction that sets a loop off, human error, not taking off and putting your knight back on after you have gold sent to your city. It could be a number of things let's use this thread to find what is common between when you say the glitch happened. What did you do before you logged off. Did you get and error messages or was the game laggy? did you just Finnish a big campaign run with your marshal ect.

I know this is a touchy subject but, for this thread to be effective in any way possible we need to keep this civil and informative. I will remove vulgar or insulting posts as they will not help anyone out. If there is a common error that is found it will make it easier to fix the issue or curb the behaviour that is causing it.

Thank you.

Of course some people are closing and getting hit, losing all their gold, then deciding to open and find themselves unmarshaled but that is a small % of whats going on here. I have a few scenarios which I also think are happening and have happened to me.

Assigning a marshal (or rearranging gears on a marshal) when attack is already incoming doesn't seem to work a majority of the time. Even tho after doing this it will show the marshal set or the gear on if you reboot the game more often then not the gear or marshal is not set. I've had to reboot 3 or 4 times during a battle to have my marshal set and I think even then it only set because it was in-between attacks. The first time this happened to me I just set my marshal and opened up for an incoming attack. After the hit I looked at reports and I lost over 200mm from 1 hit. I then looked at my marshal and it showed him assigned. I looked at my gold and I had hundreds of millions still. I then rebooted the game and looked at my marshal and found that none was set.

I've had this happen a few times since then and its not only happening during the course of a battle. I closed my city before bed one night and woke up to find myself zeroed. An other time I closed my city and double checked that hide all troops was set to on. A few days later for some reason I decided to check all my city settings and I discovered that city was somehow open and I didn't even have a marshal set. It must have been open for days so I got very lucky.

People should never assume their settings took effect the first time even if they look right. Anytime I do anything major like changing marshals or opening/closing city's I now reboot and make sure. If your setting are good after the reboot then you should not have any of these problems.

A bigger issue then the fact this is happening is the fact that kabam has been well aware of it for over a year and has done nothing about it. On top of that they have not replaced the might of most people who report the issue and we've lost many long time players because of kabams lack of concern. You can give me a warning or delete this post for me saying so but the fact that your even asking this question now when this has been happening for so long just proves my point. This matter should have been taken very seriously when it first started happening.

[Guest]

Of course some people are closing and getting hit, losing all their gold, then deciding to open and find themselves unmarshaled but that is a small % of whats going on here. I have a few scenarios which I also think are happening and have happened to me.

Assigning a marshal (or rearranging gears on a marshal) when attack is already incoming doesn't seem to work a majority of the time. Even tho after doing this it will show the marshal set or the gear on if you reboot the game more often then not the gear or marshal is not set. I've had to reboot 3 or 4 times during a battle to have my marshal set and I think even then it only set because it was in-between attacks. The first time this happened to me I just set my marshal and opened up for an incoming attack. After the hit I looked at reports and I lost over 200mm from 1 hit. I then looked at my marshal and it showed him assigned. I looked at my gold and I had hundreds of millions still. I then rebooted the game and looked at my marshal and found that none was set.

I've had this happen a few times since then and its not only happening during the course of a battle. I closed my city before bed one night and woke up to find myself zeroed. An other time I closed my city and double checked that hide all troops was set to on. A few days later for some reason I decided to check all my city settings and I discovered that city was somehow open and I didn't even have a marshal set. It must have been open for days so I got very lucky.

People should never assume their settings took effect the first time even if they look right. Anytime I do anything major like changing marshals or opening/closing city's I now reboot and make sure. If your setting are good after the reboot then you should not have any of these problems.

A bigger issue then the fact this is happening is the fact that kabam has been well aware of it for over a year and has done nothing about it. On top of that they have not replaced the might of most people who report the issue and we've lost many long time players because of kabams lack of concern. You can give me a warning or delete this post for me saying so but the fact that your even asking this question now when this has been happening for so long just proves my point. This matter should have been taken very seriously when it first started happening.

Mate I will not give warnings about post like that it is informative,i am just trying to get info so that if the glitch or the issue can be identified . So the dev team can put fail safes in or whatever they do to fix stuff not a computer guy. So you say during incoming I will test this today cause that is a easy one I will post my findings here. When you close your city before bed yes you may wanna refresh just to be sure everything is all set. As well people are using there marshal for the campaign has anyone noticed any issue that way when putting your knight back on?

[Guest]

This happened to me a few weeks ago... I was off line i wasnt open and i was asleep at the time. I woke up to find almost 2billion might gone in under 20 attacks. I went to my castle and lile a friends when i looked the button was set to off meaning i was open but the word off wasnt there. I also had over 3million gold taken on the last hit so i know i had gold in my city.

What i had done differently that night was i adjusted my taxes... I noticed the other day that when i adjusted my taxes the "on" disappeared from the button... All i know is i put allot of money into this game and to lose 32.9 million troops only to have kabam reimburse me 10k t4 is a slap in the face. I had played on 71 for a good amount of time and i never once hadthis glitch however a close friend has had it 3 times now. I moved to Ector 8 and its happened twice... The second time i caught before any damage was done.

People are quitting this game cause of this issue...i hate to see players leave. I hope kabam gets this fixed its been 2 years

[Guest]

Has anyone investigated scouting, I have been done 4 times now and it always seems like prior at some point somebody scouted me a few times. One player in my world is notorious for zeroing unmarshaled and closed cities and guess what he will send 4,5,6,7 scouts at you for what seems to be no real reason. The last time I got zeroed I lost 1.3b might and I had been scouted prior to this. The alliance that usually zero people under these circumstances have even said they force cities open by constantly probing them! I don't know it might be worth looking into or it could just be a coincidence.
If any GM's are reading this can you look into my last zero cause that was an entirely new one, I have posted it everywhere and also put tickets in to support and no one seems like they want to help me.

[gmeytxy]

Ok this is a general thread for the un marshal and/or open issues players are experiencing. Lots of players don't have there city's open on them or have there knights go off but, many have reported having it happen multiple times to them. This leads me to believe that it is not random but, it is caused by something whether that be a chain reaction that sets a loop off, human error, not taking off and putting your knight back on after you have gold sent to your city. It could be a number of things let's use this thread to find what is common between when you say the glitch happened. What did you do before you logged off. Did you get and error messages or was the game laggy? did you just Finnish a big campaign run with your marshal ect.

I know this is a touchy subject but, for this thread to be effective in any way possible we need to keep this civil and informative. I will remove vulgar or insulting posts as they will not help anyone out. If there is a common error that is found it will make it easier to fix the issue or curb the behaviour that is causing it.

Thank you.

Hello,

Are we absolutely sure it is a bug and not a trick used by some cheaters ? We, on Pellinore 14, experimented very oftently this "bug" as a vengeance from few (very few, always the same teams, also known to cheat). Just have to get them nervous on global tchat or attacking succesfully some of their accounts to wake up with emptied city's with unmarshalled troops out. Mainly when a KT challenge is on. So I suggest to also investigate this. Why the same players are always in reports when it happens ?

[Guest]

Of course some people are closing and getting hit, losing all their gold, then deciding to open and find themselves unmarshaled but that is a small % of whats going on here. I have a few scenarios which I also think are happening and have happened to me.

Assigning a marshal (or rearranging gears on a marshal) when attack is already incoming doesn't seem to work a majority of the time. Even tho after doing this it will show the marshal set or the gear on if you reboot the game more often then not the gear or marshal is not set. I've had to reboot 3 or 4 times during a battle to have my marshal set and I think even then it only set because it was in-between attacks. The first time this happened to me I just set my marshal and opened up for an incoming attack. After the hit I looked at reports and I lost over 200mm from 1 hit. I then looked at my marshal and it showed him assigned. I looked at my gold and I had hundreds of millions still. I then rebooted the game and looked at my marshal and found that none was set.

I've had this happen a few times since then and its not only happening during the course of a battle. I closed my city before bed one night and woke up to find myself zeroed. An other time I closed my city and double checked that hide all troops was set to on. A few days later for some reason I decided to check all my city settings and I discovered that city was somehow open and I didn't even have a marshal set. It must have been open for days so I got very lucky.

People should never assume their settings took effect the first time even if they look right. Anytime I do anything major like changing marshals or opening/closing city's I now reboot and make sure. If your setting are good after the reboot then you should not have any of these problems.

A bigger issue then the fact this is happening is the fact that kabam has been well aware of it for over a year and has done nothing about it. On top of that they have not replaced the might of most people who report the issue and we've lost many long time players because of kabams lack of concern. You can give me a warning or delete this post for me saying so but the fact that your even asking this question now when this has been happening for so long just proves my point. This matter should have been taken very seriously when it first started happening.

That's my biggest issue we loose good players over the lack of support. The one that bugs me till this day a guy went in for open heart surgery and told me he was closed he was glitched open and zeroed. Imagine that you have health problems you use a game as a way to relax and get ripped.

I really wish we can share items if someone gets zeroed I'd like to give them troop chests may not make the situation right but it'd ease the sting.