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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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  • #1

    Customer support"less"

    I hate having to make public posts, but after numerous attempts, I have reached my last bit of patience. The so called support team is utterly useless. My city was glitched open on the 26th of May at 15:00 server time when I was offline. Luckily I was not unmarshaled but the guy attacking me had never attacked me before and he was furied and only lost 2 waves of t1 to my 650k t1 and some t3.

    When I informed Kabam support if this, they came back to me saying this occurred during a tk tourney and as such they have a new policy that they will not replace troops lost in a tk tourney. Ok fair enough, but the problem is.... The tk tourney only started at 18:00 server time. It was only announced after I had logged in to see that my city had been opened.

    Instead of showing me any evidence that their claims of a tk tourney had already started, they just automatically close the tickets I send in daily, or they ignore me for days.

    I have rebuilt double what I have lost already but it is the principle of the matter now. Why is the support team so utterly useless?

    In the 4 months playing Kabam games, I have submitted tickets for numerous problems. The rss missing after transporting between cities for example. They just close the tickets and don't even reply. Why have a support team when most of the players end up coming to the forum mods to get help?

    Maybe it's because I'm a non gemmer. Kabam has made it clear that they will tolerate gemmers to get away with anything and help them with anything.

    Just a small reminder to Kabam. Most players aren't gemmers. But gemmers gem to beat the non gemmers . If servers were all just gemmers, they would be too even to each other . Gemmers gem to be the best. It's not a good idea to chase non gemmers off the game.
    Tags: None
  • #2
    Originally posted by Seeking solutions View Post
    I hate having to make public posts, but after numerous attempts, I have reached my last bit of patience. The so called support team is utterly useless. My city was glitched open on the 26th of May at 15:00 server time when I was offline. Luckily I was not unmarshaled but the guy attacking me had never attacked me before and he was furied and only lost 2 waves of t1 to my 650k t1 and some t3.

    When I informed Kabam support if this, they came back to me saying this occurred during a tk tourney and as such they have a new policy that they will not replace troops lost in a tk tourney. Ok fair enough, but the problem is.... The tk tourney only started at 18:00 server time. It was only announced after I had logged in to see that my city had been opened.

    Instead of showing me any evidence that their claims of a tk tourney had already started, they just automatically close the tickets I send in daily, or they ignore me for days.

    I have rebuilt double what I have lost already but it is the principle of the matter now. Why is the support team so utterly useless?

    In the 4 months playing Kabam games, I have submitted tickets for numerous problems. The rss missing after transporting between cities for example. They just close the tickets and don't even reply. Why have a support team when most of the players end up coming to the forum mods to get help?

    Maybe it's because I'm a non gemmer. Kabam has made it clear that they will tolerate gemmers to get away with anything and help them with anything.

    Just a small reminder to Kabam. Most players aren't gemmers. But gemmers gem to beat the non gemmers . If servers were all just gemmers, they would be too even to each other . Gemmers gem to be the best. It's not a good idea to chase non gemmers off the game.
    This seems like a familiar story. A player's city is glitched open and attacked by someone " WHO HAS NEVER" attacked the player before. A few times might be a coincidence but so many players reporting the same incident. Sounds like something fishy going on here ehy? Seeking solutions, I bet they told you about they need to maintain fairness across the board and how they can't restore the attacking player's might and how there's a predicament here

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    • #3
      I know how you feel. I was opened by this "glitch" and lost 3.2 billion might.

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      • #4
        Been there too and lost over 500mil.. support was far from helpful.

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        • #5
          Originally posted by donut_plz View Post
          Been there too and lost over 500mil.. support was far from helpful.
          Same issue but on 103. I got a message saying "our dev team has tested the system extensively and we have discovered there is no bug causing cities to open." It has happened to me 3times.

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          • #6
            Of course they wont admit to the glitch. They know(directed to gemmers) that even tho they lose might and get zeroed they will spend to rebuild. I know of alot of players that this has happened to. Kabam did either nothing or very little to help them out. That is why i hardly gem any more. I have gemmed once in the last 3 months.

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            • #7
              I have mailed one of the mods here a week ago and I'm sad to report that even she hasn't responded. More evidence to the fact that a tk tourney did not start at 11:00 as per Kabam support [Removed] claim, the thread about uk time zone been neglected. As an American server.. Why would 103 have a tk tourney start at 11:00 server time? Not possible.

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              • #8
                Originally posted by Seeking solutions View Post
                I have mailed one of the mods here a week ago and I'm sad to report that even she hasn't responded. More evidence to the fact that a tk tourney did not start at 11:00 as per Kabam support [Removed] claim, the thread about uk time zone been neglected. As an American server.. Why would 103 have a tk tourney start at 11:00 server time? Not possible.
                If you dont mind me asking please add me on line seeking. Names dracuel. Who was it who attacked you and whats ur name?

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                • #9
                  Right. So another illustration of the incompetent staff, specifically [Removed]. Who I unfortunately keep getting when I send in mail to support. Does anyone else have a major problem with this useless guy? I mailed to query why the hero medals were removed in 103 from the last cit in each map. I get the first automated reply asking if I need further help. So I reply pease assist with my query and the incompetent [Removed] responds with his copy and paste mail that says thanks for your suggestion etc etc..

                  Seriously ,this guy needs to be fired!

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                  • #10
                    [Closed - Not a bug] Please read the stickies on how to report a bug before posting in this section. Thanks!

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