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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Lost account

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  • Danjan
    replied
    Thank you for your reply Kanoona
    The first this issue had happened was on 12/06/14, I was at work on iPhone and was logged in to my account,when I returned home I went to log in on iPad and this is when I found my email/Kabam ID had linked itself to a new user account, I contacted support firstly on 13/06/14 but haven't that case number. I resubmitted a case and was in discussions with Aaron, case# 02432099 and last outcome on 25/06/14 was that he wasn't able to regain my account back because there was no email/Kabam ID attached and that he could transfer total gems purchased which was 100919 gems and other items,hourglasses,training items,etc . I replied to Aaron with account details for transfer but have not seen any gems or items to the account to date 05/06/14.
    I was very competitive with this account. VC for top alliance,top 10 for kill ranks and feel greatly disadvantaged not being able to access my account with lots of events in place and missing out on wining great prizes to advance my account.

    The original account that I have not been able to access is player name _BOOGEYMAN_ in world of Percival 7 and email/Kabam ID that was attached was [email protected] .

    If you are still unable to link my email back to original account of _BOOGEYMAN_, I would like the gems and other items to be transferred to Kabam ID/email of [email protected],player name BADAZZ in world of Percival 7.

    Thank you Kanoona for your timely reply and hope you can resolve this issue for me.

    Thanks
    Daniel Jankowski

    Leave a comment:


  • Kanoona
    replied
    Hi Danjan,

    I've had some experience with this. I've sent you a PM with further details, feel free to reply back when you have time.

    Leave a comment:


  • Guest's Avatar
    Guest started a topic Lost account

    Lost account

    For year now I've logged in to my account _BOOGEYMAN_ in the world of Percival 7 on different devices with my Kabam ID/email. Nearly a month has passed since my Kabam ID dropped off my account and attached itself to a new user account and getting the run around from Kabam support, with support replying that it would be impossible to get my account back because there is no email/Kabam ID attached to account of _BOOGEYMAN_. But this wasn't the case otherwise I wouldn't have been able to log in using different devices from iPad to iPhone if I didn't have a email attached. And fail to see how programmers cannot simply reattach my email the way it was

    I feel rather disadvantaged going from an account that was competitive to going back to acquiring knights gear, activating attributes and forging,,also starting over campaign, hero levels, building levels and no kill ranking.

    I did receive a response from support that they would make a transfer of total gems purchased on the account of _BOOGEYMAN_ along with other items, I replied to support giving them account details for transfer and has been over a week with no sight of gems and items promised to my account and no reply to inquiring of there arrival.

    I would have thought Kabam would have resolved this issue promptly as they can see I've spent a load of money on the game lining there pockets,instead I'm getting the run around.

    If anyone knows of any other way to contact a Kabam manager as support are unable to do there job in a timely manner would be greatly appreciated.

    Thank you
    _BOOGEYMAN_
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