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knight unassigned and lost troops

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  • #1

    knight unassigned and lost troops

    I had an incoming of 104k militiamen. I assigned my knight and opened my gates. I closed and waited 15min for the impact and when the troops hit I checked report and I was almost zerod(I had 40k heav cav on march) and it said my knight was unassigned. I had gold but it was taken in the attack. Well the person sent another wave and I called for reinforcements and with 104k militiamen 5 heros lvl 15,16,30,30,31 they killed our troops again and had 80k militiamen left. They had no heroes but with the knight my alli sent he had over 300% hp. My ticket was closed because the tech support said "there is no bug causing knights to unassign" I have screenshots to prove my knight was assigned and that we shouldnt have lost so many troops. I am also not the only one who has had this happen as I look here on the forums. My ticket was closed with a generic response about not having gold. I had gold.
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  • #2
    Hello,

    I would continue to send tickets to support, with the info that you had gold.

    There is a bug with knights causing to un assign, and to cause cities to open, and it is unacceptable for them to say that.

    If support does not help, which sometimes they are useless, then send a PM to a GM from kabam, HOWEVER they do not look on here at the weekend so you will have to wait till Monday for a reply.

    King123
    mindsarentmagic

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    • #3
      Originally posted by King123_18 View Post
      Hello,

      I would continue to send tickets to support, with the info that you had gold.

      There is a bug with knights causing to un assign, and to cause cities to open, and it is unacceptable for them to say that.

      If support does not help, which sometimes they are useless, then send a PM to a GM from kabam, HOWEVER they do not look on here at the weekend so you will have to wait till Monday for a reply.

      King123
      Ill just wait for kanonna on monday

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      • #4
        This has been going on for a long time now. Kabam does not seem interested in fixing it. I know of players on pel 52 that have lost over a billion might and Kabam did nothing to help them or return it.

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        • #5
          Originally posted by stuffinmuffin1 View Post
          This has been going on for a long time now. Kabam does not seem interested in fixing it. I know of players on pel 52 that have lost over a billion might and Kabam did nothing to help them or return it.
          On 103 ive had allies get troop cards for their lost might. However this rather frustrates me when they say there is no issue but im not the only one to report it

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          • #6
            Originally posted by Dracuel View Post
            On 103 ive had allies get troop cards for their lost might. However this rather frustrates me when they say there is no issue but im not the only one to report it
            You are absolutely right, they can't say that it wasn't a glitch, which is why kabam if they don't already do should record it when a city is opened and knights assigned / unassigned so that support has evidence so they can verify and give troops back.
            mindsarentmagic

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            • #7
              I noticed something about knights. If you have 5 mill gold in your city and your knight is still assigned, if you add gold the knight seems to work off the 5 mill gold only. when you add gold to your city make sure you un-assign and assign your knight so it registers the full balance . I do not know if this is 100% accurate, but it is something that may be a trigger for knights leaving even when there is gold in the city. I will do some more tests with it but, it may be that in lots of the cases. For your issue since he took your gold in your first attack your knight would of left for when the rein arrived and, they would of only had the knight power your alli mate sent with his troops. for the first wave of why your knight was un assigned. did you add gold after your knight was assigned? I been trying to identify what the root cause could be so I can help the game team fix it.

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              • #8
                Originally posted by Canadiank View Post
                I noticed something about knights. If you have 5 mill gold in your city and your knight is still assigned, if you add gold the knight seems to work off the 5 mill gold only. when you add gold to your city make sure you un-assign and assign your knight so it registers the full balance . I do not know if this is 100% accurate, but it is something that may be a trigger for knights leaving even when there is gold in the city. I will do some more tests with it but, it may be that in lots of the cases. For your issue since he took your gold in your first attack your knight would of left for when the rein arrived and, they would of only had the knight power your alli mate sent with his troops. for the first wave of why your knight was un assigned. did you add gold after your knight was assigned? I been trying to identify what the root cause could be so I can help the game team fix it.
                Heres what happened. I attacked a guys alli and stole gold. The gold hit my city and I had an incoming an hour away. I assigned my knight and he speed hit im 15min intervals. I called for rein. His troops hit and his 104000 mm slaughtered 150k of each t1. Then my rein hit my city and slaughtered his next wave. I had 2 heros each lvl 15 and a 215 knight equipped. My rein sent 104000 mm a lvl 220+ knight and 3 lvl 30 heros. So.... pretty much 104000mm slaightered 600000 t1 troops with 5 heros in my city. If he beat me fine. But i woulda slaughtered his first wave if my knight didnt get unassigned.

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                • #9
                  When using a reined knight always send 1wagon with it. Wagons die last so the knight will stay for the duration of the battle.

                  knights unassigning is now a common thing in KOC, I have seen some players lose billions of might and the response from Kabam is either you must have been open or compensate with Speed ups.

                  Thank you Canadiank for your idea on what the issue could be, I will ask some of my players to try this also.
                  One thing that a member of mine has also noticed is that your city opens itself when you close KOC on that city. He has since started switching to his Food city before logging off.

                  Since then he has lost alot of wagons but not troops from troop city.

                  Comment

                  • #10
                    Originally posted by No__Remorse View Post
                    When using a reined knight always send 1wagon with it. Wagons die last so the knight will stay for the duration of the battle.

                    knights unassigning is now a common thing in KOC, I have seen some players lose billions of might and the response from Kabam is either you must have been open or compensate with Speed ups.

                    Thank you Canadiank for your idea on what the issue could be, I will ask some of my players to try this also.
                    One thing that a member of mine has also noticed is that your city opens itself when you close KOC on that city. He has since started switching to his Food city before logging off.

                    Since then he has lost alot of wagons but not troops from troop city.
                    I wanted to be open thats why I assigned my hero. It just unassigned him.

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                    • #11
                      Hey Dracuel,

                      I've received your PM with the ticket number. I will be inquiring with the support team to see what they can do.

                      Comment

                      • #12
                        Originally posted by Kanoona View Post
                        Hey Dracuel,

                        I've received your PM with the ticket number. I will be inquiring with the support team to see what they can do.

                        Thank you kanoona. Should I seriously just pm u ss and info everytime I have an issue? I mean support close every ticket I send without 1 reading it or 2 reading it and not looking at the included ss.

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                        • #13
                          Originally posted by Dracuel View Post
                          Thank you kanoona. Should I seriously just pm u ss and info everytime I have an issue? I mean support close every ticket I send without 1 reading it or 2 reading it and not looking at the included ss.
                          as kanooa is only 1 person it may be stretching it to have every issue solved on the forms, as it is not a support channel. so it is always best to take a issue up with support first, so it is documented.

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                          • #14
                            Originally posted by Canadiank View Post
                            as kanooa is only 1 person it may be stretching it to have every issue solved on the forms, as it is not a support channel. so it is always best to take a issue up with support first, so it is documented.
                            I agree but the "support" team have not solved a single issue I have had. They close my ticket and tell me the issue i am having is not possible.

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                            • #15
                              I had this problem too. Sent in a ticket and wonder of wonders got a reply within the specified time the automatic response stated. Was asked for report numbers which where given and was compensated 10 percent of the might I lost and given 250m in resources. In my experience, that's a pretty good response from Kabam. Thank you very much Kabam. Especially to you John. However the issue needs to be solved and I'm sure I speak for everyone when I say that this unmarshalling problem should be eradicated as soon as possible. Compensating people is great but not having to deal with this problem again will be even better.

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