knight unassigned and lost troops

[Bredleeds]

Reinforcements give different marshals when they send a higher lv knight then your marshal to reenforce you. The knight with the highest base lv so 225,230,255 etc will always take over in battle. If your marshal is the same lv it will stay on. I'm confused about this reinforcements going missing though mostly because it hasn't happened to me or my alliance that I'm a where of.

I have never heard of this myself but basically I left a level 255 knight as marshal with 940k gold, when I checked back a couple of hours later I had 10m might from 1.3b. I first I was excited thinking I had a load of kills but when I read the reports I had 500m kills. The knight on the reports is sir farley who is level 250 on reports, in my troop city I have a sir Farley who is a level 235 and in the city that I was reinforcing with heroes I don't even have sir Farley. The obvious solution is that I was reinforced but nobody reinforced me, 2 people treys at the end to reinforce me but didn't get there in time. The same knight with the same heroes was there throughout but I don't own this knight and I wasn't reinforced. I was working at the time so had no clue that I was being attacked let alone requesting reinforcement. In the couple of years I have played this game I have heard of one person say something similar happened but I'll be honest I didn't believe him until now and even if someone did which they didn't reinforce me I still had my 255 knight so it's impossible that any reinforcing knight could take over!

[Canadiank]

If this thing would let me put pictures up I'd be able to show you. The hero's in the city are mine as they have exact same stats it's just the knight isn't mine. I messaged my entire alliance and nobody reinforced me and just the fact that how does 250 knight take over from a 255? I wish kabam would take care of these glitches!

It had to be either someone who sent you troops. The knight had to come from somewhere. Is,it possible you had a different knight on marshal then a alli mates reenforcing knight kicked your knight off? I not saying this is what happened just wondering cause the only way for a knight to be defending thats no yours is from reenforcements.

[Canadiank]

Rein knight possibly? As posted on another thread the rein is jacked right now. Troops appear disappear. Different marsh etc.

Reinforcements give different marshals when they send a higher lv knight then your marshal to reenforce you. The knight with the highest base lv so 225,230,255 etc will always take over in battle. If your marshal is the same lv it will stay on. I'm confused about this reinforcements going missing though mostly because it hasn't happened to me or my alliance that I'm a where of.

[Bredleeds]

If this thing would let me put pictures up I'd be able to show you. The hero's in the city are mine as they have exact same stats it's just the knight isn't mine. I messaged my entire alliance and nobody reinforced me and just the fact that how does 250 knight take over from a 255? I wish kabam would take care of these glitches!

[GreatWhiteHope5]

So not sure where to start, I'm going to try explain this so bear with me.

So just this past week I have started spending money with you guys again, approx $500-$600 this week and in this time I managed to add approx 1.3b might and level up a very good knight.

Where the problems begin is this afternoon you started a 24hr tk comp so knowing the strength of my knight I left my attack city open with my high ranked knight on duty knowing only 1 or 2 people in my world can achieve a better kill death ratio on me. I might add whilst open I played the campaign with my second highest knight as my number one was assigned to marshal. As you will be able to see in the pictures provided I unboxed over 900k gold so my knight didn't unbox because of lack of gold otherwise on technicians last attack I wouldn't have had the 900k gold.

So my good knight is a level 255 and geared up, he is always at the top of the list of knights so it is impossible that I made an error and selected the wrong knight for marshal.

So fast forward a few hours I come on to check in on the game and see if anything is going on. I notice my might has dropped from over 1.3b to 10m. At first I'm happy as I like tks and thought I must have had good ratio due to the strength of my knight. Sadly this was not the case, when I look at results I lost 1.3b to 500m tks, so I then look at the reports and notice a strange knight as my defender, sir Farley the ruthless seems to be my marshal, his stats you can see in pictures, now the sir Farley marshaling my city is a level 250 but I only have a level 235 sit Farley in my city, so who is this sir Farley I hear you ask. Well that's the same question I pose and why has he taken over from my super knight. I don't have a sir Farley of that level and the one I do have has completely different gear. I imagine you now think well maybe it's a reinforcing knight, I don't have this knight in any of my other cities and no one was reinforcing me and even if someone was reinforcing me then a level 250 knight wouldn't take over from my level 255 knight. I did have a knight reinforcing with with 3 heroes but he is not sir Farley as you can see in the pictures so where did this strange knight come from that I don't own in any of my cities and how did he take precident over my super knight!

Please don't let me down on this matter as for my liking it must be some wierd glitch.

I'll look forward to your reply on this one as it is a new one for me and I've never heard of this happening before.

Kind regards,
Bred

Rein knight possibly? As posted on another thread the rein is jacked right now. Troops appear disappear. Different marsh etc.

[Noob_5CTXR92]

I noticed something about knights. If you have 5 mill gold in your city and your knight is still assigned, if you add gold the knight seems to work off the 5 mill gold only. when you add gold to your city make sure you un-assign and assign your knight so it registers the full balance . I do not know if this is 100% accurate, but it is something that may be a trigger for knights leaving even when there is gold in the city. I will do some more tests with it but, it may be that in lots of the cases. For your issue since he took your gold in your first attack your knight would of left for when the rein arrived and, they would of only had the knight power your alli mate sent with his troops. for the first wave of why your knight was un assigned. did you add gold after your knight was assigned? I been trying to identify what the root cause could be so I can help the game team fix it.

So not sure where to start, I'm going to try explain this so bear with me.

So just this past week I have started spending money with you guys again, approx $500-$600 this week and in this time I managed to add approx 1.3b might and level up a very good knight.

Where the problems begin is this afternoon you started a 24hr tk comp so knowing the strength of my knight I left my attack city open with my high ranked knight on duty knowing only 1 or 2 people in my world can achieve a better kill death ratio on me. I might add whilst open I played the campaign with my second highest knight as my number one was assigned to marshal. As you will be able to see in the pictures provided I unboxed over 900k gold so my knight didn't unbox because of lack of gold otherwise on technicians last attack I wouldn't have had the 900k gold.

So my good knight is a level 255 and geared up, he is always at the top of the list of knights so it is impossible that I made an error and selected the wrong knight for marshal.

So fast forward a few hours I come on to check in on the game and see if anything is going on. I notice my might has dropped from over 1.3b to 10m. At first I'm happy as I like tks and thought I must have had good ratio due to the strength of my knight. Sadly this was not the case, when I look at results I lost 1.3b to 500m tks, so I then look at the reports and notice a strange knight as my defender, sir Farley the ruthless seems to be my marshal, his stats you can see in pictures, now the sir Farley marshaling my city is a level 250 but I only have a level 235 sit Farley in my city, so who is this sir Farley I hear you ask. Well that's the same question I pose and why has he taken over from my super knight. I don't have a sir Farley of that level and the one I do have has completely different gear. I imagine you now think well maybe it's a reinforcing knight, I don't have this knight in any of my other cities and no one was reinforcing me and even if someone was reinforcing me then a level 250 knight wouldn't take over from my level 255 knight. I did have a knight reinforcing with with 3 heroes but he is not sir Farley as you can see in the pictures so where did this strange knight come from that I don't own in any of my cities and how did he take precident over my super knight!

Please don't let me down on this matter as for my liking it must be some wierd glitch.

I'll look forward to your reply on this one as it is a new one for me and I've never heard of this happening before.

Kind regards,
Bred

[Dracuel]

Happens all too often and just happened to an ally mate of mine. Unfortunately kabam clearly doesn't know where the issue lies so they just continue ignoring and denying. Apparently if u have ridiculous terms of service that gives you the right to essentially steal money from people while not delivering the advertised product. Otherwise include a warning into ur game description that at any time due to a glitch in the game you may lose all of your troops no matter how many u have and will receive next to no TKs. Less time for customer service and other employees writing fake itunes reviews and more time workin on the game would be great

Which ally? I got a reply to my support ticket saying "after extensive testing our dev team has determined there is no bug that causes cities to open. You may have just closed your city and it had not registered with the server yet" I literally told them "I was asleep when I was attacked."

[Noob_5JVNMJL]

I just logged in zerod. The first time I lost 1m might. I was upset. The second time I lost 3m I was pissed. Today I lost 8m might. I spent a month training just to get wiped out. I was asleep with a bubble on. Why would I be opened?

Happens all too often and just happened to an ally mate of mine. Unfortunately kabam clearly doesn't know where the issue lies so they just continue ignoring and denying. Apparently if u have ridiculous terms of service that gives you the right to essentially steal money from people while not delivering the advertised product. Otherwise include a warning into ur game description that at any time due to a glitch in the game you may lose all of your troops no matter how many u have and will receive next to no TKs. Less time for customer service and other employees writing fake itunes reviews and more time workin on the game would be great

[Dracuel]

That's why I said that the problem needs to eradicated Henry. I do agree that ten percent is not enough though. Has any one experienced this problem since the update?

I just logged in zerod. The first time I lost 1m might. I was upset. The second time I lost 3m I was pissed. Today I lost 8m might. I spent a month training just to get wiped out. I was asleep with a bubble on. Why would I be opened?

[Kikansha]

That's why I said that the problem needs to eradicated Henry. I do agree that ten percent is not enough though. Has any one experienced this problem since the update?

[Dracuel]

Respect your opinion. However, meagre compensation is insufficient. More so the logic and excuse they use to justify restricting the compensation amount to 10% in cases like this is totally ridiculous. It's people's money we're talking about when glitches like this happens.

I am definitely not paying them ****.

[Henry_G18]

I had this problem too. Sent in a ticket and wonder of wonders got a reply within the specified time the automatic response stated. Was asked for report numbers which where given and was compensated 10 percent of the might I lost and given 250m in resources. In my experience, that's a pretty good response from Kabam. Thank you very much Kabam. Especially to you John. However the issue needs to be solved and I'm sure I speak for everyone when I say that this unmarshalling problem should be eradicated as soon as possible. Compensating people is great but not having to deal with this problem again will be even better.

Respect your opinion. However, meagre compensation is insufficient. More so the logic and excuse they use to justify restricting the compensation amount to 10% in cases like this is totally ridiculous. It's people's money we're talking about when glitches like this happens.

[Dracuel]

If kabam won't help go to itunes... You'll have a refund within a few hours. This has never happened to me but frankly it still upsets me. Here we have yet another update, you know what won't be fixed? Knights u nmarshing, cities opening on their own, knights stuck in march, resources vanishing into thin air... These things have been going on for years and it's pathetic. You guys need to let a competent company run this game because it could be so great. You selectively acknowledge this as a glitch rewarding some with all their might back while most of the time just telling the player it's their fault, now I know you customer service people are judged on the number of mails sent out not whether u actually helped anyone (this is the main problem with ur terrible service) but people spend lots of money on this game not to have it all taken away just YOUR GLITCH.

Im really thinking of charging back and just quitting. Only reason I havent is my alli is like family. To abandon family over something trivial is kinda stupid but I dont know how to teach kabam a lesson. We had 2 members accidently trade in 3rd city deeds for merlins.(2nd city is max pn our world) and kabam told 1 "we are sorry but this is a user error and we can not refund your deed" but the other who spends 100s a week got a email saying " since you are a loyal customer I can refund you your deed" I buy gems when I have extra money. Im a father of 3 I cant afford to spend 100s but I am still a paying customer. I am a person just like my buddy who gems like crazy.

[Noob_5JVNMJL]

Been awhile...Kanoona forget about me? Everyones saying spam send in my proof and spam send in requests for support...

If kabam won't help go to itunes... You'll have a refund within a few hours. This has never happened to me but frankly it still upsets me. Here we have yet another update, you know what won't be fixed? Knights u nmarshing, cities opening on their own, knights stuck in march, resources vanishing into thin air... These things have been going on for years and it's pathetic. You guys need to let a competent company run this game because it could be so great. You selectively acknowledge this as a glitch rewarding some with all their might back while most of the time just telling the player it's their fault, now I know you customer service people are judged on the number of mails sent out not whether u actually helped anyone (this is the main problem with ur terrible service) but people spend lots of money on this game not to have it all taken away just YOUR GLITCH.

[Dracuel]

It's not only for gold actually. For me it's for FWSO as well. Sometimes while transferring res around to train troops, when transferring, it will say inadequate res. I would need to assign and unassign a knight to get the updated res figures. It kinda acts like some refresh mechanism.

Been awhile...Kanoona forget about me? Everyones saying spam send in my proof and spam send in requests for support...