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Forum Rules [Updated 12/21/2016]

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Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

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city opened by "ghost"..not a new experience, but where the heck is customer service?

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  • No__Remorse
    replied
    lol i bet you stumple on them often

    Leave a comment:


  • I0n_
    replied
    I hunt for unmarshalled only it's kinda fun actually. lol

    Leave a comment:


  • No__Remorse
    replied
    This glitch has been on going for a very long time now. to the extent players are checking every big mighter in a world in case they get kabamed (term used for this glitch lol)
    I know players who been zeroed by this... then asked by support to submit screen shots of every attack! One player actually did this sent over 200 images of being zeroed and kabam closed the case saying you must have been open.

    communication between support and the players are non existent. Us the players should be their main concern and they should be doing all they can to keep us happy.
    Players been asking for world merges, bug to be fixed and general help which has yet to actioned.

    Leave a comment:


  • I0n_
    replied
    SafeHavenKiller from 18 is the only player i know that got back all his might. And he wasn't even unmarshalled. I think he forgot to close his city. He claimed that he didn't, asked kabam for his troops back, and presto! kabam happily obliged, thus admitting the glitch exists. But Safe was the one of the biggest spenders at the time and i have a theory that customer support gets better if u'r spending gets better.

    Originally posted by Replacement View Post
    Kabam have been negatively criticized, on reviews (apps stores), forums and I am sure via support tickets. It seems that it does no good. It just continues. Clearly they are focusing more on how to extract more money out of the spenders. What's funny, there are spenders who will rant and complain yet still throw down hundreds on this game. How will Kabam learn or take notice if they are blinded by the cash coming in?

    This particular issue where cities open and get unmarshalled has been reported numerous times and ongoing for a while. I have yet to see/hear anyone who has been a victim of this issue where Kabam has responded and they are satisfied, whether its a response or compensation (speed ups hahaha). I know a player who lost over 1bln in might at the cost of a 100mm for the attacker. You think Kabam will replace even 10mm? Nope.

    I do not know what the devs are doing. Hopefully there are logs in place that record events within the game. If not, as soon as the first few issues were reported why didn't it get implemented so they issue can be monitored?

    Leave a comment:


  • Replacement
    replied
    Kabam have been negatively criticized, on reviews (apps stores), forums and I am sure via support tickets. It seems that it does no good. It just continues. Clearly they are focusing more on how to extract more money out of the spenders. What's funny, there are spenders who will rant and complain yet still throw down hundreds on this game. How will Kabam learn or take notice if they are blinded by the cash coming in?

    This particular issue where cities open and get unmarshalled has been reported numerous times and ongoing for a while. I have yet to see/hear anyone who has been a victim of this issue where Kabam has responded and they are satisfied, whether its a response or compensation (speed ups hahaha). I know a player who lost over 1bln in might at the cost of a 100mm for the attacker. You think Kabam will replace even 10mm? Nope.

    I do not know what the devs are doing. Hopefully there are logs in place that record events within the game. If not, as soon as the first few issues were reported why didn't it get implemented so they issue can be monitored?

    Leave a comment:


  • city opened by "ghost"..not a new experience, but where the heck is customer service?

    I have submitted 3 tickets for the same issue. Kabam has once more opened my city over night and I lost all my troops while being unmarshalled...well glitches happen and Kabam has my understanding (with limitations)....however, the fact that customer service is not willing to investigate this issue is seriously making me think to eventually quit. I spend hundreds of dollars a month on this game and Kabam does not have the courtesy to send me a customized response. 4 days without troops that have eventually cost me time and money to build should at least draw their attention....I love the game, but I also love my dollars. Thanks for trying to help me save my money for the future Kabam ...it would have been an easy job for you to retain a customer. The last time we criticized customer service a co-player was banned...you can ban me now....oh yeah....Kabam the secret of customer service is COMMUNICATION...if you talk to people they may understand why things happen and exhibit a higher level of tolerance when waiting for your reply or fix.
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