Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Several new bugs affecting my account <sigh>

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Kanoona
    replied
    Hey everyone,

    Alright, I've notified the engineers about this and they will be looking into.

    Leave a comment:


  • L0hengrin
    replied
    Kanoona, as the previous posters said, the free divine chest per every 1,600 gems purchased has been a regular feature of the game for as long as I've been playing.

    Leave a comment:


  • DRAGONLORD11
    replied
    That's true here is a screen shot for reference.
    http://imgur.com/hqLOtuW
    hope this helps
    From DragonLord11

    Leave a comment:


  • Slaughter07
    replied
    Originally posted by Kanoona View Post
    Hey Logenrin,

    Thanks for such a detialed report, I've forwarded these issues to the Dev team.

    Could you elaborate on the section I quoted above? Was this an offer that was messaged out?
    No it just built into game at the top it says this many gems enjoy a bonus chest. So you get a divine chest every 1600 gems you buy as a bonus.

    Leave a comment:


  • Kanoona
    replied
    Originally posted by L0hengrin View Post
    Bug No. 2: I no longer receive Divine Chests for purchasing gems

    Repro Steps:

    1) Purchase gems
    2) View inventory

    Expected result: For every 1,600 gems purchased (I think), player should be notified that he/she has received a bonus divine chest, and divine chest should appear in inventory.

    Actual Result: I receive no notification, and no divine chests have appeared in my inventory despite numerous purchases of 1,600 gems.
    Hey Logenrin,

    Thanks for such a detialed report, I've forwarded these issues to the Dev team.

    Could you elaborate on the section I quoted above? Was this an offer that was messaged out?

    Leave a comment:


  • Canadiank
    replied
    Originally posted by L0hengrin View Post
    Three new bugs have popped up in my account. I no longer receive daily Merlin tokens, I no longer receive divine chests when purchasing gems, and my VIP points are stuck at 28,846.

    You may recall that a few days ago, I could not access the keep and could not attack in campaign mode. Those problems were fixed (with my deepest thanks), but I wonder if the engineers applied a quick fix to my individual account rather than correcting the game's coding. In ay event, these three new bugs appear to have occurred about the time that the previous bugs were fixed.

    Bug No. 1a: My VIP points are stuck at 28,846 (VIP level 8), and I no longer get points for logging in.

    Repro Steps:

    1) Log in for the first time that calendar day
    2) Access player tab
    3) Access "VIP" status button

    Expected Result: VIP points should have increased

    Actual Result: VIP points do not increased, they have remained the same for the past few days (28,846).

    Bug No. 1b: Relatedly, I no longer get VIP points for purchasing gems.

    Repro Steps:

    1) Purchase gems
    2) Access player tab
    3) Access "VIP" status button

    Expected Result: VIP points should have increased by 1 point for every gem purchased

    Actual Result: VIP points do not increase, they have remained the same for the past few days (28,846).

    Bug No. 2: I no longer receive Divine Chests for purchasing gems

    Repro Steps:

    1) Purchase gems
    2) View inventory

    Expected result: For every 1,600 gems purchased (I think), player should be notified that he/she has received a bonus divine chest, and divine chest should appear in inventory.

    Actual Result: I receive no notification, and no divine chests have appeared in my inventory despite numerous purchases of 1,600 gems.

    Bug No. 3: I no longer receive free Merlin tokens for logging in daily:

    Repro Steps:

    1) Log in for the first time that calendar day
    2) View inventory (misc) or chance

    Expected Result: Merlin tokens should have increased (including plus-2 daily tokens for VIP 8 status)

    Actual Result: My Merlin tokens have not increased during the past few days.

    ***********************

    Username & World: Lohengrin, Gareth 66

    Device(s) Bug occurred on: iphone 5S iOs 7.1.1

    Screenshots: I can't load screenshots (maybe because I'm a junior member?) but the problems are explained in adequate detail above.

    With every good wish, I remain,

    Yours Respectfully,

    Lohengrin
    Hey mate posting screens can be done by everyone you jus need to upload your pic on a site like imugar
    Then copy the [img] code to the boards.
    Those repro steps are very detailed anyway so I doubt you need screens .
    Have you tried to pm a gm they are the ones with yellow font writing. You must be on the full site to send /receive pms
    They may be able to help you where support hasn't been able to.

    Leave a comment:


  • Guest's Avatar
    Guest started a topic Several new bugs affecting my account <sigh>

    Several new bugs affecting my account <sigh>

    Three new bugs have popped up in my account. I no longer receive daily Merlin tokens, I no longer receive divine chests when purchasing gems, and my VIP points are stuck at 28,846.

    You may recall that a few days ago, I could not access the keep and could not attack in campaign mode. Those problems were fixed (with my deepest thanks), but I wonder if the engineers applied a quick fix to my individual account rather than correcting the game's coding. In ay event, these three new bugs appear to have occurred about the time that the previous bugs were fixed.

    Bug No. 1a: My VIP points are stuck at 28,846 (VIP level 8), and I no longer get points for logging in.

    Repro Steps:

    1) Log in for the first time that calendar day
    2) Access player tab
    3) Access "VIP" status button

    Expected Result: VIP points should have increased

    Actual Result: VIP points do not increased, they have remained the same for the past few days (28,846).

    Bug No. 1b: Relatedly, I no longer get VIP points for purchasing gems.

    Repro Steps:

    1) Purchase gems
    2) Access player tab
    3) Access "VIP" status button

    Expected Result: VIP points should have increased by 1 point for every gem purchased

    Actual Result: VIP points do not increase, they have remained the same for the past few days (28,846).

    Bug No. 2: I no longer receive Divine Chests for purchasing gems

    Repro Steps:

    1) Purchase gems
    2) View inventory

    Expected result: For every 1,600 gems purchased (I think), player should be notified that he/she has received a bonus divine chest, and divine chest should appear in inventory.

    Actual Result: I receive no notification, and no divine chests have appeared in my inventory despite numerous purchases of 1,600 gems.

    Bug No. 3: I no longer receive free Merlin tokens for logging in daily:

    Repro Steps:

    1) Log in for the first time that calendar day
    2) View inventory (misc) or chance

    Expected Result: Merlin tokens should have increased (including plus-2 daily tokens for VIP 8 status)

    Actual Result: My Merlin tokens have not increased during the past few days.

    ***********************

    Username & World: Lohengrin, Gareth 66

    Device(s) Bug occurred on: iphone 5S iOs 7.1.1

    Screenshots: I can't load screenshots (maybe because I'm a junior member?) but the problems are explained in adequate detail above.

    With every good wish, I remain,

    Yours Respectfully,

    Lohengrin
Working...
X