Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Game's not starting since out of maintenance

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Game's not starting since out of maintenance

    After having read, that maintenance time is over, I tried to restart the game ... It doesn't work!

    During the "Connecting to server..." message, an error message appears:
    "Fatal error! Your pardon, please press OK to restart the game."

    No matter if I tap OK or completely quit the game and re-start it, I end up with that error message, and the game not loading.

  • #2
    Works now. Just a hickup I presume.
    why not try these out

    Comment


    • #3
      Fatal errors for me constantly. Rebooted iphone to no avail.
      https://bumped.in/

      Comment


      • #4
        Fatal Error When Attempting to Retrieve Mail

        Come one guys. This "fatal error" every single time you turn around is getting ridiculous.

        Comment


        • #5
          Thanks for reporting this issue,
          if you still are experiencing problems loggin in, the best troubleshooting at the moment is to refresh the App.


          If you need further assistance please contact players support as the handle individual troubleshooting

          Comment


          • #6
            Originally posted by Riccardo Kabam View Post
            Thanks for reporting this issue,
            if you still are experiencing problems loggin in, the best troubleshooting at the moment is to refresh the App.


            If you need further assistance please contact players support as the handle individual troubleshooting
            Updated to version 7...got fatal error message...restarted game and iPad....same problem!!! HELP!!!

            Comment


            • #7
              Originally posted by mmn_dr View Post
              Updated to version 7...got fatal error message...restarted game and iPad....same problem!!! HELP!!!
              Yeah this new update was a total fail lol...

              Not to mention the annoying message ever 10 min "Invite your friends for free gems!"
              Bumped

              Comment


              • #8
                same here

                Originally posted by Ffolkes View Post
                After having read, that maintenance time is over, I tried to restart the game ... It doesn't work!

                During the "Connecting to server..." message, an error message appears:
                "Fatal error! Your pardon, please press OK to restart the game."

                No matter if I tap OK or completely quit the game and re-start it, I end up with that error message, and the game not loading.
                still not working 4 me frozen on 1 of 6 complete on download screen been ike this since last night erased and downloaded again

                Comment


                • #9
                  Same

                  My user name is xvim13 i was playing on my iPhone 4. Since the update the game has crashed every single time I've tried to start it. Sometimes after it saids to restart the loading bar fills up till it saids download 0 out of 1. I left the app running thinking maybe it just takes a while to down load I waited over night. Same problem I have not been able to even get in the game. This is the worse update possibly ever. I spent money getting my cities built up now it's pointless. I'm really getting pissed off. This is complete bs why push an update that's total crap.

                  Comment


                  • #10
                    Same here

                    Same thing is happening to me as well. If you delete the app and redownload it, do you loose your game progress?? Please help!!!

                    Comment


                    • #11
                      My lvl39 city is gone. It has me starting over as a new user. It sure would be a shame to lose the city I've worked at for hours to build and rebuild time and again.

                      Comment


                      • #12
                        Thanks for reporting this issue,
                        did you delete the App? Or just updated from the App Store? If you accidentally deleted the App The only way to retrieve your in-game information is logging in with your KabamID. If you cancelled the a App and downloaded again, after the tutorial, go to your settings' page and Log In with your KabamID! If you didn't create a KabamID there is no way to retrieve your game info and you will have to restart the game from the beginning.

                        There is also the chance that you are in another Word as a new player, cli,ck on "Worlds" form your player info page and see if you are playing in the correct world.


                        If you need further assistance please contact players support

                        Comment


                        • #13
                          I have not deleted the app

                          I have not deleted the app but it still will not run can I get the kabam ID with out the game being opened then delete the app and redownload it and not lose everything?

                          Comment


                          • #14
                            don't create a KabamID outside of the game, try to reboot and refresh the App and log in again.
                            It might be just a connection issue...again if you nee dpersonal assistance feel free to contact players support

                            Comment

                            Working...
                            X
                            😀
                            🥰
                            🤢
                            😎
                            😡
                            👍
                            👎