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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Troubleshooting For (Cannot Connect To iTunes) Error

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  • 0nur07
    replied
    ? try to open new apple id and wrote my card informations itunes say u can shopping and reinstall the game but the same thing i cant buy mitrill i sended ticket and gm refresh my acount but icant buy again i can shopping everything just cant buy mitrill in hobbit

    Leave a comment:


  • Canadiank
    replied
    Originally posted by dAs15 View Post
    What if there was forced to close in android,,,?
    I can't open this game since the last update yesterday
    Wrong thread mate please post a new thread with your issues along with detailed info n what is effecting you

    Leave a comment:


  • dAs15
    replied
    What if there was forced to close in android,,,?
    I can't open this game since the last update yesterday

    Leave a comment:


  • ToxicG
    replied
    Hi thanks for the info as I can not buy gems as I changed my iPhone. But there is still a problem if u make a new iTunes ID u will not be able to update or save any games u had before which is not on. Why can u not do it the easy way and take off all the old phones off the account is this not easier for all concerned. Many thanks

    Leave a comment:


  • alasdair58
    replied
    Same problem as above, new ipad but cant purchase gems. Deleted app, reinstalled, logged back in but problem still there.

    Leave a comment:


  • Jesse Kabam
    replied
    Try deleting the game and re-installing that. If that doesn't work, you will have to contact billing.

    Leave a comment:


  • Esclar
    replied
    Originally posted by Jesse Kabam View Post
    Anybody still having connection issues?
    Yes,
    player name escarmonde
    World Merlin12
    Have just upgraded to a new iPad and am unable to purchase gems. Device is associated with my Apple ID and I am able to make other purchases from the AppStore. error received says Unable to complete your purchase. Then "connect to iTunes error". Any assistance would be appreciated

    Leave a comment:


  • Jesse Kabam
    replied
    Anybody still having connection issues?

    Leave a comment:


  • rsm425
    replied
    Having same issue! Please help!

    Leave a comment:


  • _Oscar_
    replied
    Originally posted by SupergirlHA View Post
    What is error (code ign) and why do I keep getting it
    Have been sending emails to kabam support about not being able to purchase gems, when i try to but gems i receive a pop up message saying that their is a problem with my account and i need to contact kabam for further information. Per this thread, i deleted the game app, created a new apple id and associated it with a credit card, reloaded the game and went through the tutorial and then signed into the game but i still can not buy gems. I tired this work around twice and it still gives me an error message.

    Leave a comment:


  • SupergirlHA
    replied
    What is error (code ign) and why do I keep getting it

    Leave a comment:


  • carynbob
    replied
    Hero

    My hero level in my second city is at a level that I am unable to progress to a 212 to. Please reset that hero to 199. I made a mistake with my training exp.

    My kabam id is [email protected]

    The hero is Elrond in city of refuge. His current level is 203 and I need him reset to 199 please.

    Thank you !

    Caryn Pursley

    Leave a comment:


  • Lavoe
    replied
    Hey I would appreciate if a admin can help my buddy out his name is zuma from Garreth 66 he is currently banned for no reason and has been trying to contact you guys threw support and hasn't replied to him thought you guys take 24 hours ? It's been 3 days. On top of that he's banned for 5 years ? What he do Rob the kabam bank? Don't think so. Free zuma !!!! Without him 66 is dead

    Leave a comment:


  • adanalikemal
    replied
    Originally posted by Rambo24 View Post
    Hello. I had this same problem happen to me and I'll tell you guys how to troubleshoot.

    1. MAKE SURE YOU KNOW YOUR KABAM USERNAME AND PASSWORD.
    2. Delete Kingdoms of Camelot Battle for the North on your iDevice.
    3. Make a new Apple ID and associate your Apple ID with a debit card, gift card, or credit card.
    4. Redownload Kingdoms of Camelot Battle for the North on your iDevice.
    5. Start the app and go through the tutorial. After it's done it should ask you if you want to sign in or create an account. Click sign in and then type in your info. Please Note: Something is wrong with their servers so the first 1-3 times it may say your info is wrong but it's not. Just keep trying. It took me 5 times before it went through, don't be worried.
    6. You are set to go to buy some gems!

    If you have any problems, come back to this post and I bet Riccardo will try to assist you

    (I am sorry, but unfortunately if you already redeemed a prepaid iTunes card on your previous Apple ID, you can not transfer the credits to your new one. If you have, contact iTunes customer support and see if they can transfer the credits to the new Apple ID you made)

    Happy Hunting!!

    problem doesnt solved!!!!

    Leave a comment:


  • carynbob
    replied
    Cannot connect to iTunes?

    I found that if you log out of your iTunes account in your settings and re log into it, it fixes the problem. Also, it tends to happen after Kabam has an update. So you may need to delete and reload app.

    Leave a comment:

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