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Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

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Wrong allocation for Tapjoy gems

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  • Wrong allocation for Tapjoy gems

    I have completed several tapjoy promos and expected to see the gems on the account I was logged in to. However, upon a deletion and reinstallment of the app, I found that all the gems had been allocated to the guest account that appears when you first launch KoC. This makes no sense to me since I am always logged into my account and Kabam states that gems will be sent to last account logged into device. Any idea on how to correct this? Any way to get my gems over to my account?

  • #2
    We understand this process could be is pretty confusing and in some cases just does not work. TapJoy has asked us to direct all inquiries and complaints to them. However, to assist as best we can we have created a FAQs specifically for TapJoy offer questions:


    FAQ Article: http://kabam.custhelp.com/app/answers/detail/a_id/2844

    Comment


    • #3
      Originally posted by Chadkazar View Post
      I have completed several tapjoy promos and expected to see the gems on the account I was logged in to. However, upon a deletion and reinstallment of the app, I found that all the gems had been allocated to the guest account that appears when you first launch KoC. This makes no sense to me since I am always logged into my account and Kabam states that gems will be sent to last account logged into device. Any idea on how to correct this? Any way to get my gems over to my account?
      Chadkazar, were you able to sort this issue? Am facing the same issue for weeks and ever time I contact kabam they say I need to hard reset!!
      address here

      Comment


      • #4
        Originally posted by Chadkazar View Post
        I have completed several tapjoy promos and expected to see the gems on the account I was logged in to. However, upon a deletion and reinstallment of the app, I found that all the gems had been allocated to the guest account that appears when you first launch KoC. This makes no sense to me since I am always logged into my account and Kabam states that gems will be sent to last account logged into device. Any idea on how to correct this? Any way to get my gems over to my account?
        Hi all, did anybody resolve this? I am having same issue since yesterday. Thanks for the help all

        Comment


        • #5
          I also have this problem, hope it will be sorted soon.

          Comment


          • #6
            i have also this problem, did anybody get it fixed? thanks for the help

            Comment


            • #7
              Have same problem and have contacted both tapjoy and kabam. Both refer to the other part to resolve the problem so no fix.
              Furthermore, I get messages about attacks on the tutorial city.....

              Comment


              • #8
                They should work together

                Kabam should tell the people of tapjoy how 2 find the right account....
                They are both 2 blame.

                Comment


                • #9
                  KABAM when are you going to solve this problem?????
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                  Comment


                  • #10
                    Hello,

                    Thank you for writing us back and apologize for the delay in response.

                    I certainly understand your concern and apologize for the inconvenience caused. We have already reached out to the application developer 'Kabam' and working towards a resolution for the issue and we have also escalated to Kabam for the offers which you have not received the credits. Once we get update from them we shall get back to you.

                    Thank you for your understanding and patience while we resolve this issue.

                    Regards,

                    Comment


                    • #11
                      I am having this exact same issue!
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                      Comment


                      • #12
                        Me too, any progress here?
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                        Comment


                        • #13
                          Progress was made

                          I dealt with KoC support for about 6 weeks. I explained everything that had happened and they made me jump through a couple hoops, but in the end I received all of the gems onto the account I use daily.
                          avoir plus

                          Comment


                          • #14
                            Cool!!! Tks broo!
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                            Comment


                            • #15
                              Still no resolution?

                              Just had this problem. Over 100 gems to the generic account. This sucks.

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