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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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can't get back

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  • #1

    can't get back

    So my iphone crashed a couple weeks ago, I finally got a new one , I've restored it. Everything seems to be working fine. When I started my Camelot :BFTN app , it just starts me as a new player. I've looked in the world I was on and my cities are still there and still tagged in the same alliance , even talked to a few friends but I don't know how to get back in control of my account. I've played for a few months and considerable progress in the game and would like to get back playing.
    Tags: None
  • #2
    Just had the same thing happen to me. I've deleted and reinstalled the app before and always had it go back to my original city. This time though it started me a new city.


    *EDIT*
    All I had to do was go under settings in game and enter my Kabam ID and it fixed everything.
    hospice

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    • #3
      Originally posted by pfitter View Post
      So my iphone crashed a couple weeks ago, I finally got a new one , I've restored it. Everything seems to be working fine. When I started my Camelot :BFTN app , it just starts me as a new player. I've looked in the world I was on and my cities are still there and still tagged in the same alliance , even talked to a few friends but I don't know how to get back in control of my account. I've played for a few months and considerable progress in the game and would like to get back playing.
      The only way to retrieve your in-game information is logging in with your KabamID. If you cancelled the a App and downloaded again, after the tutorial, go to your settings' page and Log In with your KabamID! If you didn't create a KabamID there is no way to retrieve your game info and you will have to restart the game from the beginning.

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      • #4
        Which is a huge reson to create a Kabam ID. This happened to me like my post above said. I was ready to freak our until my alli member told me to do what the Kabam rep. just said. Create a Kabam ID if you don't have one already.


        *EDIT*
        This post says unregistered but I am Dollface who had the same problem. A Kabam ID is worth creating encase this happens to you.

        Comment

        • #5
          Originally posted by Riccardo Kabam View Post
          The only way to retrieve your in-game information is logging in with your KabamID. If you cancelled the a App and downloaded again, after the tutorial, go to your settings' page and Log In with your KabamID! If you didn't create a KabamID there is no way to retrieve your game info and you will have to restart the game from the beginning.
          That's great Riccardo , because nowhere it was stressed to me that I'd lose everything I worked so hard toward if I didn't create a Kabam ID. I have purchased your product in the hundreds of dollars and invested hundreds of hours of my time all for nothing because of a detail I didn't even know existed. I thought perhaps my CREDIT CARD info or phone number was my way into this app. Now you are watching one of your customers walk out the door because I am not starting over for any reason. Nor will I every play another Kabam game. There simply has to be a way to tie me to my account and get me playing again. That's what customer service is. I've paid my money and supported your product and now I want things made right.

          I have oodles to spend on this game if I really want to , so if a cop can pin a murder on somebody for a strand of hair , Kabam can get my account back to me through tracking my credit card or phone number through the app store. So get on it , and spare me the weak excuses about starting again. I'm the customer , remember ?

          Sincerely ,

          Pfitter
          agency

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          • #6
            This same thing happened to me, and I logged back in with my same Kabam ID, but it still takes me to a new city. Please help!
            how to earn bitcoins in south africa

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            • #7
              The same thing happend to me and i did create a KabamID as per on of the quest rewards and it didnt aknowledge me when i signed in again and started me all over again luckly i knew my world and when i went there my old city was there i just cant sign into it and when managing my accout i put in my screen name and told me it was already taken! this is an issue that they should make right ! and if they are forcing us to start over they should give us a bunch of gems to help us build faster because i know i did spend money on this game and it sucks loosing all that time and money for a computer glitch that wasnt my fault!!
              altbalaji

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              • #8
                sorry to hear that,
                for individual assistance I would suggest you to contact players support

                Comment

                • #9
                  With what number voice mail for both support and the secritary are both full, you cant reach a person to talk to.
                  altbalaji

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