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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Customer service

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  • Customer service

    Well Kahoona I hope you fix my issue and will give you a short period of time to get back with me to give me a status of my account. Who knows maybe you will follow through but I will tell you I am not holding my breath only because NONE has done nothing. This is Kabams time line I am giving them to fix my problem, 3 days are already gone, by the close of business on Monday 28th. If I do not have an email explaining to me what is wrong or they have fixed this problem I will start reporting you to every entity I have at my disposal. I have spent way to much money on this game to have you ignore me so if you think I am playing with you then I will not hear from you. I can assure you that the position I am in right now you will forever remember my name so all you have to do is to fix this problem and all is good. Thousands of dollars I have spent and I have several investors that are waiting for my reply to them so do what is right and FIX this PROBLEM with my account.

    I know that you MUST reply to the Better Business Bureau's online complaint so I also am looking forward to that reply to case # 57288126. It is amazing on how many people you meet playing this game and their role across many positions in many countries. This is not a threat but simply a customer service issue; if you have forgotten what made Kabam successful look at your customer base for without them you will not exist oh and don't forget your investors!!

    Mr. Kevin Chou as the CEO you should be ashamed of yourself for letting this get this far; your management team should be on this like fly's on @^%$. Your rating on the BBB is astounding but it speaks loud and clear to millions of viewers. Why is your customer service not catching these issues PRIOR to it hitting the BBB reports? Social media can be a blessing but can also be the plague of Kabam.

    Millions of players equal addiction but your customer service is their therapy and your curing all of them so they move on to a game that HAS better customer service.

    Slimshaddy, Merlin50
    (the account that is not accessible and nothing fixed at this point)

  • #2
    Originally posted by KingJohnII View Post
    Well Kahoona I hope you fix my issue and will give you a short period of time to get back with me to give me a status of my account. Who knows maybe you will follow through but I will tell you I am not holding my breath only because NONE has done nothing. This is Kabams time line I am giving them to fix my problem, 3 days are already gone, by the close of business on Monday 28th. If I do not have an email explaining to me what is wrong or they have fixed this problem I will start reporting you to every entity I have at my disposal. I have spent way to much money on this game to have you ignore me so if you think I am playing with you then I will not hear from you. I can assure you that the position I am in right now you will forever remember my name so all you have to do is to fix this problem and all is good. Thousands of dollars I have spent and I have several investors that are waiting for my reply to them so do what is right and FIX this PROBLEM with my account.

    I know that you MUST reply to the Better Business Bureau's online complaint so I also am looking forward to that reply to case # 57288126. It is amazing on how many people you meet playing this game and their role across many positions in many countries. This is not a threat but simply a customer service issue; if you have forgotten what made Kabam successful look at your customer base for without them you will not exist oh and don't forget your investors!!

    Mr. Kevin Chou as the CEO you should be ashamed of yourself for letting this get this far; your management team should be on this like fly's on @^%$. Your rating on the BBB is astounding but it speaks loud and clear to millions of viewers. Why is your customer service not catching these issues PRIOR to it hitting the BBB reports? Social media can be a blessing but can also be the plague of Kabam.

    Millions of players equal addiction but your customer service is their therapy and your curing all of them so they move on to a game that HAS better customer service.

    Slimshaddy, Merlin50
    (the account that is not accessible and nothing fixed at this point)

    What kinda error are you getting I had mass feytrickory and a full restart of my phone fixed it for me hope they fix it soon

    Comment


    • #3
      Please be patient. In the mean time, try out other games that we offer.

      Comment


      • #4
        Respectfully, Canadi if you read my posting you will read exactly what the issue is.

        Kanuunas_Father,

        I am sorry what exactly am I remaining patient for? Customer service is about reaching out to your customers and RESPONDING to there concerns or issues; I have had none of that. My patience is thin when it comes to being ignored especially when I have asked over 15 times. I am 2.3 billion might in merlin50 so I think that should tell you something about my commitment but even that has wore off. I open my yahoo email and not a SINGLE email from kabam explaining what is going on. At what point do you think its a good idea to email the customer about their issue they have been having; 1 email, 10 emails, or maybe its 50. But yet your so quick to close out a ticket without even fixing the problem so why is that? You have your time line of which I gave you either you fix the issue or send me an email to my yahoo account explaining what going on. I am a lv 91 player with all that might and demoted to a beginners account; how would it make you feel if this happened to you and I was the customer service refusing to email you back? Silence is consent!!

        I know if you ever fix my account I expect to be compensated thoroughly not to mention all that I have lost in the last three days.

        Comment


        • #5
          Almost forgot, 114 views my posting got. Do the right thing and fix it.

          Comment


          • #6
            Originally posted by KingJohnII View Post
            Respectfully, Canadi if you read my posting you will read exactly what the issue is.

            Kanuunas_Father,

            I am sorry what exactly am I remaining patient for? Customer service is about reaching out to your customers and RESPONDING to there concerns or issues; I have had none of that. My patience is thin when it comes to being ignored especially when I have asked over 15 times. I am 2.3 billion might in merlin50 so I think that should tell you something about my commitment but even that has wore off. I open my yahoo email and not a SINGLE email from kabam explaining what is going on. At what point do you think its a good idea to email the customer about their issue they have been having; 1 email, 10 emails, or maybe its 50. But yet your so quick to close out a ticket without even fixing the problem so why is that? You have your time line of which I gave you either you fix the issue or send me an email to my yahoo account explaining what going on. I am a lv 91 player with all that might and demoted to a beginners account; how would it make you feel if this happened to you and I was the customer service refusing to email you back? Silence is consent!!

            I know if you ever fix my account I expect to be compensated thoroughly not to mention all that I have lost in the last three days.
            You're not the only one bro. My city got glitched open and they "compensated" me with 2mil gold. wtf right? They closed my ticket right after that and new tickets I open are all closed due to 'duplication of case'. Around 5 different staff replied me but not one of them could read that my issue is not settled and I could not respond to the old ticket due to it being closed. I'm almost reaching 400 views on my post here and still no where near it being solved.

            Comment


            • #7
              ive been locked out of my account for 6 weeks +, i get the fey trickery message after the loading screen. I have tried the normal troubleshooting techniques, reinstalling and restarting. Mailed support numerous times with no success and the team on the forums are non existent. Mailed kanoona 3 times, each time i am asked to refresh his memory on the situation....
              guess what? he doesn't respond.
              What exactly to the support team do for the customers? simple answer is that they ignore us.

              No doubt this thread, your message and my message will get ignored.
              Thanks KaSCAM

              Comment


              • #8
                Finally got a reply to my response about being locked out my account.

                The response was your player name is suchsuch and such, and your email address is [email protected].

                So they now telling me I am someone else... an old alliance bank, for some reason this got linked to my game centre.

                Oh yeah by the way they finished the message they closed the ticket.....

                No wonder I quit!

                Comment


                • #9
                  I Received a fey trickery msg for several months, on not one but two mobile devices. I invested in a tablet and played on that for another several months when the app mysteriously started working on my phone after the last time I mailed. Funny that it took so many mails and 5-6 months before the useless lazy support team did something. They never even replied to my mail saying it had been fixed.

                  Good luck. I can't be flagged chasing up the hopelessness that is Kascam.

                  Comment


                  • #10
                    Originally posted by carnivaldemon View Post
                    I Received a fey trickery msg for several months, on not one but two mobile devices. I invested in a tablet and played on that for another several months when the app mysteriously started working on my phone after the last time I mailed. Funny that it took so many mails and 5-6 months before the useless lazy support team did something. They never even replied to my mail saying it had been fixed.

                    Good luck. I can't be flagged chasing up the hopelessness that is Kascam.
                    seems like my problem exactly!

                    Comment


                    • #11
                      This is amazing; six days working on seven days my issues has not been resolved. FFS will someone from Kabam resolve this issue!!!

                      Comment


                      • #12
                        Originally posted by KingJohnII View Post
                        This is amazing; six days working on seven days my issues has not been resolved. FFS will someone from Kabam resolve this issue!!!
                        I just got a response to my same issue - telling me that my account was never registered thus can not be restored.

                        Which is an absolute load of BS. It was registered - and is the very problem I was complaining about that it got unlinked, reset, vanished what ever.

                        Comment

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