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Seems like you have missed my post, so here's a new thread about city glitch

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  • Seems like you have missed my post, so here's a new thread about city glitch

    I'm really sicked of this game! Wtf is wrong with this game?! I have been glitched open AND unmarshalled for the 4-5th time in the past 1-2 months!! I just got glitched and zeroed again. Don't give me the bull**** that I do not have enough gold or forgot to close cause I had 200k and was marshalled and closed less than 8 hours ago! 8 x 5000 cost 40000gold. And I made sure to check daily if I'm closed.

    What's the deal Jesse? Kanoona?? Some kind of retaliation for not spending much money in the past few months? I'm really tired of this game really. Are you going to respond? Or those crap post about ' we are listening ' are just for show?

    * copied and pasted from another thread

  • #2
    Additional information

    Originally posted by Henry_G18 View Post
    Appreciate your feedback mate. I have just double checked my reports and also tested the issue of knights assigning and unassigning. When I was zeroed I still had 4k plus gold in troop city. I have also just tested if having less than 5k gold will cause unassigning. 2 cities had 20k gold and 3rd city had 2k gold. All was assigned with 250 knights and 500 gold was deducted gradually. The 3rd city with 2k gold does not cause knights to unassign but instead deducts 500 gold as well. So my Marshall was not unassigned by default.

    No I dont open and close frequently. I have checked it a few times yesterday and also before I went to bed to make sure I was closed. It's just really " coincidental " that everytime I'm glitched open and unmarshalled, someone would so happen be sending a wave to attack me.

    Let's see if Kabam will take responsibility and reply.

    Comment


    • #3
      Report No. 47102508 ( Shows the total amount of troops I had )
      Report No. 47102549 ( Shows that I still have gold in my city )
      Case Number : 02231524 ( Unanswered since 16th April 2014 )

      This is not the first time this glitch has happened to me so I would not close an eye to it this time.

      Comment


      • #4
        not to say the friend spam and jokes from Kaban annoy us all is not right with the players do that

        Comment


        • #5
          Originally posted by Niko Bellic 2000 View Post
          not to say the friend spam and jokes from Kaban annoy us all is not right with the players do that
          Am I spamming? Kabam doesnt reply to my issue so I'm merely keeping the issue at the top so when they feel like replying they would not miss this out.

          Comment


          • #6
            Case : 02231524

            Last reply from customer service staff was on Monday 21st April 2014. I have replied him on the same day itself and he has not replied ever since.

            Comment


            • #7
              This was my first reply to one Mr.Steven Smith on Monday.

              Hello Steven Smith,

              These 2 are the most relevant reports,

              Report No. 47102508 ( Shows the total amount of troops I had )
              Report No. 47102549 ( Shows that I still have gold in my city )

              There are still 8-10 reports in between these 2 but all of them are the process of how I got zeroed by the same player.

              From your side, you believed that the "Hide All Troops" function is working correctly, however, I'm pretty sure that if you look at the forum you will see that numerous other players have also encountered the same issue as me.

              I disagree with your opinion that the sync time between the server and my device is the problem here. Why I say this? Well I have been playing the game and was on for many hours before that. I even restarted my app and also logged between different worlds. So this means that I my device is fully refreshed and would not have any differences. Moreover, I have closed for a long period of time before eventually being zeroed by this player. Surely this slight delay that you speak of would not be a delay of 5 to 6 hours.

              If you view my 2nd report, it shows that I still have gold in my troop city at the time of being zeroed (meaning that I'm supposed to have a marshall but instead had no marshall). My knight was marshalling the city before I went to bed and even before that I was marshalled for long periods of time and did not once removed my main knight from marshall. I have also checked this a few times through changing of servers and restarting the app. Please note that I had 200k+ of gold before I went to sleep. I have also done some research on how knights will get removed as marshall. A 250 knight will eat up 500 gold at every interval and even if I had less than 5k gold, the knights would not be unmarshalled unless I have totally 0 gold in that city.

              So if it ain't a 3rd party programme that forces my city to become open and my knight to unmarshall then I could not understand how this had happened to me. As you can see, I had previous cases of being zeroed in the same way as well. This is highly demotivating for me as a player as whatever effort and money that I have spent are all just burnt when I have done nothing wrong and could not influence the outcome. If you could check, I had just put up around 190mm just recently before I was zeroed. To put up such a huge amount of might and then got zeroed as a result of this glitch/bug/hack whatever you call it just kills my interest in this game.

              If you were in my position Mr Steven, would you continue investing in this game if you had put your hard earned money in this game and then got it taken away from you just like that?



              ************************************************** ************************************************** ************************************************** ************************************************

              This is the reply I just got 3 hours ago,

              ***Privacy violation***

              ************************************************** ************************************************** ************************************************** ***********************************************

              After I replied again, the case is already closed. Am I the only one feeling that this is some kinda joke from Mr Steven? Has he even read about my issue? How does 2 mil gold even help me at the moment?? Could I get a PROPER reply from someone here?

              Comment


              • #8
                Sometimes they give you back half of the troops that you lost as of this glitch, sometimes not. There was an update bit ago saying this was fixed, but obviously not.
                mindsarentmagic

                Comment


                • #9
                  Originally posted by Bob_Jones View Post
                  Sometimes they give you back half of the troops that you lost as of this glitch, sometimes not. There was an update bit ago saying this was fixed, but obviously not.
                  But why would I need 2 mil gold for?! It's like some big FU in my face

                  Comment


                  • #10
                    Originally posted by Henry_G18 View Post
                    But why would I need 2 mil gold for?! It's like some big FU in my face
                    I agree that 2m gold showed he didn't fully understand the issue there Mabey write in again and see of the next one understands? Idk much more advice someone could give

                    Comment


                    • #11
                      That's complete BS, Henry. It's sad you can't even get a mod on here to talk to you. 2mil gold is absolutely worthless, insulting and a slap in the face. Go to iTunes and get some money back. They see the value in keeping their customers happy, unlike Kascam who pees on your leg and tells you it's raining. You'll prob get banned for a bit, but getting money back will make you feel a lot better.

                      Comment


                      • #12
                        Originally posted by Henry_G18 View Post
                        But why would I need 2 mil gold for?! It's like some big FU in my face
                        2mil gold is better than nothing right?

                        Comment


                        • #13
                          No you could get it within 30 seconds of farming. Customer support know this but they won't give any refund worth any value.
                          mindsarentmagic

                          Comment


                          • #14
                            Originally posted by Bob_Jones View Post
                            No you could get it within 30 seconds of farming. Customer support know this but they won't give any refund worth any value.
                            They dont seem to be interested in keeping their players in this game. I've opened other tickets to readdress the issue but it was closed straight away like 4-5 times by 4 or 5 different staffs even after I mentioned that I could not refer to the old case cause it's already closed. I wonder if Kanoona would understand my problem and address it.

                            Comment


                            • #15
                              I am yet to see any customer support, approaching 3 years of play and never had a case resolved.

                              Comment

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