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Disappearing healing troops

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  • #1

    Disappearing healing troops

    I finally got my fifth city built up to heal a good amount of troops. So, I inlocked my 160k imps and killed them. No problem! I can heal 80k in my hospitals. I set up 20k imps to heal which costs about 80 million res. Said about 8 days to heal. Cool. No problem. I can wait. I check back on my hospitals a couple hours later and what do I see? MY IMPS ARENT HEALING!!! THEY'RE GONE. DISAPPEARED! I wasted over 80 million res to heal those and they're gone. Nowhere to be found. So, I have 60k imps left. I set up 19k imps to heal. With another butt load of res to heal. If I lose these imps. It's the last straw. Uninstalling. I spend too much money for all these glitches to ruin everything. KABAM expects you to randomly take screenshots of everything you do to prove everything. Like gems are real currency. On top of this. Forging is impossible. Gear comes out every two weeks. You can't keep up with this game. Then you get screwed by glitches. I want my imps and res back. It's not fair. You notify KABAM about these problems they act like it's your fault. I had no control over my imps disappearing.
    Tags: None
  • #2
    Hello Slokom123

    We would like to look into this for you but first we need a little bit more information. What level is your hospital?

    Comment

    • #3
      Originally posted by Kanoona View Post
      Hello Slokom123

      We would like to look into this for you but first we need a little bit more information. What level is your hospital?
      Hi Kanoona

      I had the same issue, lodged a ticket ([ ref:_00D301HgIt._500a0hPytn:ref ]) and responded to a request for more info 5 days ago... still have not heard back.

      At least 3 ques vanish on me, one reappeared after i started a new que, causing the new que to disappear (which like Stockholm was pure Imps). With the que reappearing only lost a net of two ques. My hospitals are a mix of level 9/10.

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      • #4
        Originally posted by Mugg_18 View Post
        Hi Kanoona

        I had the same issue, lodged a ticket ([ ref:_00D301HgIt._500a0hPytn:ref ]) and responded to a request for more info 5 days ago... still have not heard back.

        At least 3 ques vanish on me, one reappeared after i started a new que, causing the new que to disappear (which like Stockholm was pure Imps). With the que reappearing only lost a net of two ques. My hospitals are a mix of level 9/10.
        When you say vanished, do you just have to click on the hospital again and they are gone or is it if you refresh the app and come back that they disappear?

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        • #5
          I have always had my t3,4,5 ques returned but havnt tried guard Mabey it's a issue with just them?

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          • #6
            Originally posted by Kanoona View Post
            When you say vanished, do you just have to click on the hospital again and they are gone or is it if you refresh the app and come back that they disappear?
            Notice it when I refresh - but in saying that I cant say I have gone back into the hospital after setting the que to check when they vanish.

            After posting that I emailed back support they say they still looking into it. Got a quick reply which was good.

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            • #7
              Originally posted by Canadiank View Post
              I have always had my t3,4,5 ques returned but havnt tried guard Mabey it's a issue with just them?
              One of my ques that vanished was mix of t3/t5. No imps. Its not every healing que.

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              • #8
                Originally posted by Mugg_18 View Post
                One of my ques that vanished was mix of t3/t5. No imps. Its not every healing que.
                Hmm sorry ti here that heal time is long as is

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                • #9
                  Hi I have lost multiple queues of troops now too. Sometimes they vanish just after they have been sent to heal, when I have refresh. Sometimes when the timers up they just don't appear even after some time and multiple refreshing. I have sent multiple tickets to support. 5 days without reply. My hospitals are lvl 10 and 9. This is happening with t3-5 so far.
                  mindsarentmagic

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                  • #10
                    Hey guys thanks for all the information, did this happen before the update as well?

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                    • #11
                      Yes it did, and before the maintanence as well. Also for some reason some random troops start healing after the ones I wanted to heal disappeared. For example some troops that were never killed by me start healing. You can tell it isn't by the player as it is over the heal limit for example my heal limit is 15000, but the troops that are healing are 16003. There are obviously some bugs that need to be fixed about healing...
                      mindsarentmagic

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                      • #12
                        Originally posted by Kanoona View Post
                        Hey guys thanks for all the information, did this happen before the update as well?
                        Yup pre update for me

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                        • #13
                          I am still having this issue. Support closed 2 of my tickets without a reply. The third said to delete and reinstall the app, which I did but it didn't help. The agent said that everything was ok on kabams end about it, but before I could reply to him, the ticket was closed, surprise surprise. Can I get some assistance on this as it's very annoying when players have paid for a feature that doesn't work. Any update kabam?
                          mindsarentmagic

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                          • #14
                            It been a issue since I first got 5th city weeks ago, I just lost over 40k a mix of t3 and t1, i have 5 hospitals divined 700k waiting to be healed. I wrote support weeks ago about this, they did compensate with troop chests but the issue still has not been fixed.

                            Tonight I attempt to heal 40605 of the 729,600 hospitalized troops, used up millions of resources, it was like a 2 day heal so I attempted to use a infinity speed up, I got a pop up saying I lacked resources, so like before I did a force restart and as I expected poof the troops gone vanished.

                            Feel free to use my account for testing, I want to see this fixed, as it is now the 5th city is worthless to me and many others.

                            World 18
                            Game name RhagingHormones

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