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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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SET RULES

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Are you guys on vacation?

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  • Are you guys on vacation?

    There's people all over losing troop chests and there's been no response from you or support. You guys on spring break? Your Madness isn't even available to play( not that anyone wants to since it's 3 tokens). How can a company that makes as much money as you do not have a better player support and customer service? These posts have been here since early morning and none of them have a response. Have you ever heard of Nero? He sat by and watched Rome burn. That's you guys. Just sitting back and watching the game go into the toilet because your too concerned with the next 30 things that can make you money. I hope you guys are unpaid interns because if you get a paycheck you need to be arrested for stealing that money. You're not earning one bit of it. Go ahead and give me my infraction. Make sure this one is for making sense and telling it how it is in forums. I know you guys don't like that.

  • #2
    They're just choosing some topics to respond to and simply ignore the tougher cases.. The problems with incomplete information are usually responded to by Kabam asking for the information. When everything is provided for them so they could actually do something, it gets ignored.

    I am so unhappy with the game right now they have definitely lost me as a customer. I'm just clearing my inventory and killing everything I have, then I'm gone.
    I can only hope others will do the same. It's ridiculous to keep playing or spending when everything - but really everything doesn't work as it should be.
    https://royalcbd.com/product/cbd-gummies-25mg/

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    • #3
      Soooo....... Are any of the forum mods gonna delete this thread ?

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      • #4
        Originally posted by RaylanV36 View Post
        There's people all over losing troop chests and there's been no response from you or support. You guys on spring break? Your Madness isn't even available to play( not that anyone wants to since it's 3 tokens). How can a company that makes as much money as you do not have a better player support and customer service? These posts have been here since early morning and none of them have a response. Have you ever heard of Nero? He sat by and watched Rome burn. That's you guys. Just sitting back and watching the game go into the toilet because your too concerned with the next 30 things that can make you money. I hope you guys are unpaid interns because if you get a paycheck you need to be arrested for stealing that money. You're not earning one bit of it. Go ahead and give me my infraction. Make sure this one is for making sense and telling it how it is in forums. I know you guys don't like that.
        Hello RaylanV36,

        I want to help you but first I am going to need some more information. When did you submit your ticket to support? As for the madness, what do you mean its not available? Do you mean just on your server or is it live on your server and you are unable to use it?

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        • #5
          I opened a ticket this morning around 6:30 am Eastern time. And the Madness isn't available to play for anyone on the server. But honestly you'd have to be stupid to play. It's 3 tokens and you're not gonna get any 10k T4 or T5 chests you win. There's millions of might being lost from items and we know that we won't get it back. I didn't compete in the Sweet Spot ToM because I lost my troop chests.

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          • #6
            Naw, when Kabam goes on vacation stuff actually works right.

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            • #7
              Originally posted by RaylanV36 View Post
              I opened a ticket this morning around 6:30 am Eastern time. And the Madness isn't available to play for anyone on the server. But honestly you'd have to be stupid to play. It's 3 tokens and you're not gonna get any 10k T4 or T5 chests you win. There's millions of might being lost from items and we know that we won't get it back. I didn't compete in the Sweet Spot ToM because I lost my troop chests.
              Thanks for the feedback we will take that into consideration for future Madness Events. For support its standard that it will take at least 1 business day to receive a response. While I know this can be frustrating and an issue may be urgent, please give them at least 1-2 days to respond before bringing it to attention here.

              As for the Troops, I am sorry you are personally experiencing issues with this. We are currently working on resolving this.

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              • #8
                Originally posted by Kanoona View Post
                Thanks for the feedback we will take that into consideration for future Madness Events. For support its standard that it will take at least 1 business day to receive a response. While I know this can be frustrating and an issue may be urgent, please give them at least 1-2 days to respond before bringing it to attention here.

                As for the Troops, I am sorry you are personally experiencing issues with this. We are currently working on resolving this.
                Haha Raylan, the only response kabam will give you is that they cannot help you... because if they did you wouldn't need to rebuy the things you already bought.... they only go into ppls accts to steal items... never return them. If you actually still buy gems and support kabam you are a fool! This is one of the most corrupt companys in America! I can't wait till they get the massive class action lawsuit that is in the works

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                • #9
                  Been waiting the best part of two weeks since that 1 day automated response. Everyone in 87 is missing wilds chests from about a week ago. Are we gonna get these in time to trade in?

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                  • #10
                    Originally posted by carnivaldemon View Post
                    Been waiting the best part of two weeks since that 1 day automated response. Everyone in 87 is missing wilds chests from about a week ago. Are we gonna get these in time to trade in?
                    Did you reply back to that automated response? If so and you still haven't been contacted by support, private message me the ticket number and I will have a look at it for you. I will also look into the Wilds event you are referring to.

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                    • #11
                      Originally posted by Kanoona View Post
                      Did you reply back to that automated response? If so and you still haven't been contacted by support, private message me the ticket number and I will have a look at it for you. I will also look into the Wilds event you are referring to.
                      To be perfectly honest it's not worth my time. From everything I've read I'll only be told it's unfair to other players if they replace my 100 million might. And many of us would appreciate the wilds event looked into. Thanks.

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                      • #12
                        Originally posted by carnivaldemon View Post
                        To be perfectly honest it's not worth my time. From everything I've read I'll only be told it's unfair to other players if they replace my 100 million might. And many of us would appreciate the wilds event looked into. Thanks.
                        The reason you haven't received a response in 2 weeks is because you haven't responded back like the email requests. For the future, if you respond back to the email it will ping the agent and let them know you still need assistance and then you will be contacted !

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                        • #13
                          Originally posted by Kanoona View Post
                          The reason you haven't received a response in 2 weeks is because you haven't responded back like the email requests. For the future, if you respond back to the email it will ping the agent and let them know you still need assistance and then you will be contacted !
                          I did respond to the email. I dont even get a mail saying the ticketbis closed any more. Just nothing. Like my complaints don't even exist. I've had this problem on numerous occasions Now. Hence why, like many people I'm resorting to here for assistance. Support do nothing but tell you they cant help you if you're lucky enough to get a reply.

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                          • #14
                            quickest way to get anything done is post your issue on the forums there is more mods and people that can help. from my past experiences the best way to solve an issue is to make a forum post and keep sending kabam support emails every day with your issues they will respond eventually. while mods and others can help you resolve it in the forum.

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                            • #15
                              Originally posted by Kanoona View Post
                              The reason you haven't received a response in 2 weeks is because you haven't responded back like the email requests. For the future, if you respond back to the email it will ping the agent and let them know you still need assistance and then you will be contacted !
                              Honestly speaking, the assistance provided is grossly inadequate. I've been glitched opened 3 times in the past month and twice I have been zeroed. I didnt even bother sending in a ticket the last time cause their response would be it would be unfair to the other players. Yup pretty unfair to them to have lost 1mm to take out 100mm.

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