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Criterion ToM prizes NOT paid out

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  • Criterion ToM prizes NOT paid out

    I am in Pendragon 54 and lots of people are still missing their 250 Grail Trainings. It seems all the other prizes were paid out except the 250 GTs. There is a thread about this under events under Criterion and there are even more people there claiming to also be missing 250 GTs in many worlds. The only responses a friend and I have received so far have been how to "fix the game when your phone freezes" and "the prizes have already been paid out." WE BEG TO DIFFER! When just a few people complain about something, sure, maybe they're just not doing it right. But how many people is it gonig to take for Kabam to really address this issue? If Kabam really didn't want to pay out the prizes, they shouldn't have offered them in the ToM.


    *I also have a list of many other players in 54 why say they are missing 250 GT. I cannot vouch for all of them, but several of us you can plainly see we are not storing or have not used a 250 GT EVER.

  • #2
    It's been several days and still NO response from Kabam either by e-mail or forums. They are completely ignoring this issue. It is obvious this problem spans many worlds.


    • #3
      Yeah they ignored my email, and then said they resent the payout, and said to refresh the app. Several hours later, many refreshes, new in game day, still no knight. It's getting frustrating for us players. It needs to be investigated more or the players should be Compensated for the missing item


      • #4
        Why is it that Kabam is ignoring this situation. It takes one quick look at the message board to realize something went wrong and lots of people still owed prizes. It's actually illegal here to hold a contest in which people pay for and then not give them the promised prize. They are steering into some real legal gray area.


        • #5
          P26 same issue


          • #6
            No payout received in Merlin 12

            I opened a ticket earlier today, and then saw this thread. Glad to see I am not the only one. I not only did NOT receive the 250 grail training, but none of the awards below that appeared either. I think they were lunettes and merlin tokens or something. I only decided to open a ticket today when I saw they just kicked off anotehr criterion ToM. The 250 training in this one is listed at 5M might. I'll train my million again, but no telling if I will actually see the Guardians that are listed as an award.


            • #7
              Criterion TOM

              I contacted Kabam about not receiving the grail 250, got a reply about game locking up. at least 4 other alliance members also did not receive this prize and are getting the same run around. Kabam is definitely not interested in fixing this glitch, apparently hoping we will keep playing while they break the promises they make to us


              • #8
                Originally posted by KingTomas View Post
                Why is it that Kabam is ignoring this situation. It takes one quick look at the message board to realize something went wrong and lots of people still owed prizes. It's actually illegal here to hold a contest in which people pay for and then not give them the promised prize. They are steering into some real legal gray area.
                I have been posting in the actual events thread about what is going on and updating it to let players know its still being sorted out, so I do not know where you are getting that we are ignoring this. This is why we ask not to make duplicate posts on the same topic, to help avoid confusion and keep information in one easy to find place. I have been and still am trying to figured out whats happened and trying my best to resolve it.


                • #9
                  FYI the event thread can be found here:
                  baba poker


                  • #10
                    This issue seems to have been resolved thanks to the hard work and efforts of Kanoona. For a while there was NO response, through tickets or here. But Kanoona saw what was going on and fixed it, at least for me and it seems most others. Sorry for the double post, and thanks for your time! Especially Kanoona!!!


                    • #11
                      I have not yet recieved my 250 knight for the ToM


                      • #12
                        Originally posted by stuffinmuffin1 View Post
                        I have not yet recieved my 250 knight for the ToM
                        If you are talking about the 3/03 Criterion ToM that's because you qualified for the 5M Might Tier !

                        I've private messaged you further information about this. Hope that helps!


                        • #13
                          I finally caught up to all who were missing. You may want to instruct to force refresh twice it was part of the issue. Also I think ppl thought they'd get all tiers hence confusion in some cases. Ty for your help though my alliance sends their thanks.


                          • #14
                            I sent 8 emails to kabam about this issue and was told there is nothing that they can do. Ignored may not be the right word more like brushed odf or ripped off.