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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Unable to Purchase Gems

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  • Guest's Avatar
    Guest replied
    Have reloaded kabam app with ID. It also doesn't work. Will delete app soon if fix not found.

    Leave a comment:


  • Riccardo Kabam
    replied
    Originally posted by Bek84 View Post
    I have tried everythin they have told me to do. Still saying "connect to itunes error". Im grtting extremly frustrated and ready to delete this app all togther if i cant get any help!
    sorry to hear that,
    if you have registered a KabamID you can delete an re-install the App then log back in.
    do it only if you have a KabamID otherwise you'll lose your game and you will have to restart from scratch

    Leave a comment:


  • Bek84
    replied
    I have tried everythin they have told me to do. Still saying "connect to itunes error". Im grtting extremly frustrated and ready to delete this app all togther if i cant get any help!

    Leave a comment:


  • Truehavoc
    replied
    Purchase went through?

    I purchased the 29.99 gems and got the message saying the purchase went through but no gems have posted to my account. The purchase however has posted to my bank account. Please help me fix this. Player name is Truehavoc on Gareth9

    Leave a comment:


  • Detritus2
    replied
    HI, this is still an issue for me and there has been no response in quite a while. Please let us know what is going on, at least an update of what has been tried so far to help us paying customers? Detritus2, World Merlin12.
    Thanks,
    Det.

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Gems

    Hi i have the same problem i cant buy gems (itunes connect error ) the new apple id not work for me can somebody help ?

    Leave a comment:


  • bennineone
    replied
    Tapjoy and Game Fish too

    Originally posted by Jonati View Post
    I have other problem. I completed the offer on Tapjoy, I purchased required game at Big Fish Games to earn 117 gems? I've followed every step, paid for game but haven't received any gems yet. They said I should received game instantly after purchase. SO WHERE ARE MY GEMS????????????????? I wrote to Tapjoy asking for help but they are not answering, just f.cking with people that's annoying!!!!!!
    I have this issue too. I spent money and used the coupon code 4 days ago. Your post is the only related thing I can find. Did you ever hear from Tapjoy?

    Leave a comment:


  • PvMShelby
    replied
    Hi my user is PvMShelby in percival26 my iap is not working please help me

    Leave a comment:


  • Detritus2
    replied
    Originally posted by Detritus2 View Post
    Thanks Ricardo

    Det.
    Apologies Riccardo, how hard is it for me to spell properly!?

    Leave a comment:


  • Detritus2
    replied
    thanks but no cigar

    Thanks Ricardo, I had seen this thread and followed the instructions. The result was that I was able to purchase gems once but every time since then the same problem occurs. I don't want to make a new apple id every time I want to buy gems.... Hopefully you can help.

    Det.

    Leave a comment:


  • Riccardo Kabam
    replied
    there is another thread on this topic with some troubleshooting, I hoe it helps
    http://community.kabam.com/forums/sh...-iTunes)-Error

    Leave a comment:


  • Detritus2
    replied
    Hi, I have the same problem and tried the fix shown here but it didn't work. My name is Detritus2 in Merlin12 world. Thanks, Det.

    Leave a comment:


  • Rufus82
    replied
    Anybody answer me or not?

    Leave a comment:


  • Rufus82
    replied
    I'm having the same problem.. World is Merlin31 (Russian), name is Rufus

    Leave a comment:


  • Guest's Avatar
    Guest replied
    Still having problems, tried multi networks and devices. No go!

    Leave a comment:

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