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Unable to Purchase Gems

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  • #31
    Same problem with gems

    Comment


    • #32
      Erreur vérification de Paiement

      Idem That all

      Comment


      • #33
        I'm still having the same problem reported here. I've tried everything I can think of but nothing seems to resolve the issue. And it is definitely not an issue with my iTunes account. I'm able to make purchases in other apps and games through iTunes account.

        Comment


        • #34
          Originally posted by Noob_58JRVNM View Post
          How long will it take?
          Same problem with me, I just bout iTunes card and is saying payment verify error, please help
          My name is Immortals on Gawain world

          Comment


          • #35
            I have same problem since a month now plz help me I am getting frustrated contacting iTunes and kabam support my username is warlord86 hengist 10 world

            Comment


            • #36
              Originally posted by Riccardo Kabam View Post
              We understand that not being able to buy Gems is frustrating. We want you to be able to pwn n00bs as fast and efficiently as possible. In order to resolve this issue we need your help! Please review and answer the following questions:

              #1 - Is this an ISP (Internet Service Provider) issue?

              Try to make a purchase in another location, perhaps on a friend's WiFi or on any other protected WiFi network (not a public WiFi, like a coffee shop, as those aren't always reliable or may have weird login rules).

              #2 - Is this an iTunes account issue?

              Do you have a friend/relative that will let you use their iTunes account to attempt a purchase on KBN? (Please let us know if this is a possibility before attempting this option and we will provide you with further instruction).

              #3 - Could this be an iDevice issue?

              Do you have a way to try the game on a different iDevice? If so, please download the app on another compatible iDevice. Make sure to login to KBN with your kabam.com information and try purchasing Gems while on the same WiFi you are normally on.

              #4 - Is this a KBN account issue?

              NOTE: Make sure you are signed into the same Apple ID you used to download KBN!

              Should none of these questions address the core issue you are experiencing, please let us know as much information as possible; this can include any error messages you are receiving. We are of course willing to work with you to investigate the issue further in order to provide you with a positive result!
              I tried all the above and nothing...my login is battlefreedom
              California

              Comment


              • #37
                Same issues

                But I am able to purchase some gem packages but not others.

                Comment


                • #38
                  Hello. I had this same problem happen to me and I'll tell you guys how to troubleshoot.

                  1. MAKE SURE YOU KNOW YOUR KABAM USERNAME AND PASSWORD.
                  2. Delete Kingdoms of Camelot Battle for the North on your iDevice.
                  3. Make a new Apple ID and associate your Apple ID with a debit card, gift card, or credit card.
                  4. Redownload Kingdoms of Camelot Battle for the North on your iDevice.
                  5. Start the app and go through the tutorial. After it's done it should ask you if you want to sign in or create an account. Click sign in and then type in your info. Please Note: Something is wrong with their servers so the first 1-3 times it may say your info is wrong but it's not. Just keep trying. It took me 5 times before it went through, don't be worried.
                  6. You are set to go to buy some gems!

                  If you have any problems, come back to this post and I bet Riccardo will try to assist you

                  (I am sorry, but unfortunately if you already redeemed a prepaid iTunes card on your previous Apple ID, you can not transfer the credits to your new one. If you have, contact iTunes customer support and see if they can transfer the credits to the new Apple ID you made)

                  Happy Hunting!!
                  Bumped

                  Comment


                  • #39
                    Kudos to Rambo24! Thank you!! I couldn't have said it better!
                    I just want to stress out the importance of
                    CREATING A KABAMID, that is the only way you will be able to retrieve your game info if you delete and re-install the App, if you don't have a kabamID and delete the App you will have to restart from scratch..

                    Comment


                    • #40
                      Missing gems

                      I have other problem. I completed the offer on Tapjoy, I purchased required game at Big Fish Games to earn 117 gems? I've followed every step, paid for game but haven't received any gems yet. They said I should received game instantly after purchase. SO WHERE ARE MY GEMS????????????????? I wrote to Tapjoy asking for help but they are not answering, just f.cking with people that's annoying!!!!!!

                      Comment


                      • #41
                        Hey watch the language.

                        And don't blame KoC for this, it's TapJoy's fault. Go cry on their forums.
                        Bumped

                        Comment


                        • #42
                          Unable to get gems

                          Originally posted by Unregistered View Post
                          Every time I try to buy gems I get a message saying contact iTunes support to complete trisection......they were no help. That message is immediately followed by a "failed to connect to iTunes" message. Any ideas. I have tied refreshing, rebooting, changing billing cards....all with no success.
                          I'm having the same problem. Very frustrating. Os there a limit to how much you can spen on gems in one week?

                          Comment


                          • #43
                            I'm having the same problem.. Is this going to be fixed soon

                            Comment


                            • #44
                              Still having problems, tried multi networks and devices. No go!

                              Comment


                              • #45
                                I'm having the same problem.. World is Merlin31 (Russian), name is Rufus
                                like this

                                Comment

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