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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Unable to Purchase Gems

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  • #1

    Unable to Purchase Gems

    Every time I try to buy gems I get a message saying contact iTunes support to complete trisection......they were no help. That message is immediately followed by a "failed to connect to iTunes" message. Any ideas. I have tied refreshing, rebooting, changing billing cards....all with no success.
    Tags: None
  • #2
    Originally posted by Unregistered View Post
    Every time I try to buy gems I get a message saying contact iTunes support to complete trisection......they were no help. That message is immediately followed by a "failed to connect to iTunes" message. Any ideas. I have tied refreshing, rebooting, changing billing cards....all with no success.
    Hi Could you give me your player name and world you are in?
    I'll have the engineers giving a look at your account

    Comment

    • #3
      Have you figured out this problem? I have the same issue

      Originally posted by Unregistered View Post
      Every time I try to buy gems I get a message saying contact iTunes support to complete trisection......they were no help. That message is immediately followed by a "failed to connect to iTunes" message. Any ideas. I have tied refreshing, rebooting, changing billing cards....all with no success.
      I have same problem

      Comment

      • #4
        Cant buy Gems

        I have the same problem, but it is happening with Draw Some too. My name is buckaroo for hengist

        Comment

        • #5
          Not letting me purchase any gems

          The game won't let me purchase any gems, keeps saying unable connec iTunes. I checked ITunes I have nI problems at all?

          Comment

          • #6
            Same with me my name is nawfside614 and at pendragon16

            Comment

            • #7
              Can't purchase any gems

              Can you check my account out its nawfside614 and at world pendragons16
              Resin Drives Eastbourne

              Comment

              • #8
                thanks I forwarded your information to the engineers

                Comment

                • #9
                  [QUOTE=Noob_58JRVNM;523475]Can you check my account out its nawfside614 and at world pendragons16[/QUOT

                  I forwarded you info to the engineers,
                  thanks for reporting this issue

                  Comment

                  • #10
                    How long will it take?
                    Resin Drives Eastbourne

                    Comment

                    • #11
                      Originally posted by Noob_58JRVNM View Post
                      How long will it take?
                      can't tell for sure, but the engineer are working on it

                      Comment

                      • #12
                        Lord_Zeus

                        I too am having that exact same problem. Is there anything I can do to purchase them outside of the game? And do you need my Apple ID?

                        Comment

                        • #13
                          Unable to Purchase Gems

                          We understand that not being able to buy Gems is frustrating. We want you to be able to pwn n00bs as fast and efficiently as possible. In order to resolve this issue we need your help! Please review and answer the following questions:

                          #1 - Is this an ISP (Internet Service Provider) issue?

                          Try to make a purchase in another location, perhaps on a friend's WiFi or on any other protected WiFi network (not a public WiFi, like a coffee shop, as those aren't always reliable or may have weird login rules).

                          #2 - Is this an iTunes account issue?

                          Do you have a friend/relative that will let you use their iTunes account to attempt a purchase on KBN? (Please let us know if this is a possibility before attempting this option and we will provide you with further instruction).

                          #3 - Could this be an iDevice issue?

                          Do you have a way to try the game on a different iDevice? If so, please download the app on another compatible iDevice. Make sure to login to KBN with your kabam.com information and try purchasing Gems while on the same WiFi you are normally on.

                          #4 - Is this a KBN account issue?

                          NOTE: Make sure you are signed into the same Apple ID you used to download KBN!

                          Should none of these questions address the core issue you are experiencing, please let us know as much information as possible; this can include any error messages you are receiving. We are of course willing to work with you to investigate the issue further in order to provide you with a positive result!

                          Comment

                          • #14
                            I was able to purchase up until yesterday. Nothing has changed on my network, itunes, or ipad. I even changed payment method and still no. All it says is "cant connect to itunes" could it be something with the last update? I cant remember if i was able to purchase any after i updated the app. Please fix it soon as it is starting to take 8+ hours to do anything in game.

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                            • #15
                              Is there a way you can make gem purchases a webpage style instead of using itunes?

                              Comment

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