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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Help!!! Game won't load!!

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  • Unregistered
    Guest replied
    Originally posted by Unregistered View Post
    Did they fix it yet? My KoC crashes everytime I try to get on. Ive reset my phone reinstalled the app, everything. I'm still getting notifications from the game but I can't frreaking get in.
    hell no they haven't. this is beyound stupid and i am very frustrated. if you look at their facebook page, they make the statement that there is no present loading issues. this is utterly and complete bs, if they would just look at the number of complaints. i am fed up!!!

    Leave a comment:

  • Unregistered
    Guest replied
    Did they fix it yet? My KoC crashes everytime I try to get on. Ive reset my phone reinstalled the app, everything. I'm still getting notifications from the game but I can't frreaking get in.

    Leave a comment:

  • Unregistered
    Guest replied
    Connecting to server....FATAL ERROR

    I have the same issue. Game will not load. Connecting to server.....FATAL ERROR World is GAWAIN25. Need this fixed asap, it's been 15+ hrs since it has allowed me to load game

    Leave a comment:

  • Unregistered
    Guest replied
    Originally posted by Riccardo Kabam View Post
    Lords and Ladies,

    We apologize for the inconvenience and thank you for your patience, we experienced a bug that caused "Fatal Errors" and difficulties to log into the game. The bug has been fixed and everything is back to normal. If you re still experiencing these issues please contact players support! if you are still seeing the "Under Maintenance" message could you please tell us in which world you are playing?! We just saw that Kay2 had that issue and we solved it, if you are in other worlds please let us know!

    The bug had something to do with memcache and it is our first time seeing it,


    Thank you again for your patience
    I think I'm having this same problem after the new update. I did contact support and have heard nothing back. I was signed in when the update happened. Now I cannot load the app. I just get a fatal error halfway through loading every time. It is very frustrating, and I seem to be the only person in my alliance with this issue. Please respond and let me know how I should proceed. And please do not ask me to restart the app or reinstall. I have done everything, including wiping my phone to factory settings and installing the app on a clean phone. Nothing works.

    Leave a comment:

  • Riccardo Kabam
    replied
    Lords and Ladies,

    We apologize for the inconvenience and thank you for your patience, we experienced a bug that caused "Fatal Errors" and difficulties to log into the game. The bug has been fixed and everything is back to normal. If you re still experiencing these issues please contact players support! if you are still seeing the "Under Maintenance" message could you please tell us in which world you are playing?! We just saw that Kay2 had that issue and we solved it, if you are in other worlds please let us know!

    The bug had something to do with memcache and it is our first time seeing it,


    Thank you again for your patience

    Leave a comment:

  • corastacy
    replied
    Originally posted by TravelingRob View Post
    Also having the same issue... This is really frustrating, I've tried refreshing and re-installing. Once I reinstall I'm able to play, but as soon as I log on to my original account it crashes again.
    I have done the same thing. uninstalled, reinstalled, restored my iphone, force refreshed the app. nothing has worked. as soon as I try to log in with my kabam ID I get a " Fatal error"

    Leave a comment:

  • z107
    replied
    Please help

    It has been a long time

    Support does not even email me back.

    The app is okay. Other people are able to use my Iphone and app just fine.

    However when I login it just says "Fatal Error! Your pardon, OK to restart game"

    Leave a comment:

  • z107
    replied
    My game has been doing the same thing for 5 days now. I have emailed Support and they keep saying it is my app or Iphone. I keep telling them my iphone and app works great with other accounts just not mine. Kabam is not willing to help. I just bought gems to. If they do not fix this soon I will be asking for my money back.

    Leave a comment:

  • jsfischgrund
    Guest replied
    Fatal error

    Originally posted by Dragonmstr View Post
    In the middle of several things, game stopped loading when I tried to switch worlds. I can't get into game at all. Just keeps saying fatal error message. Force stop of game and turning off iPad has not helped.!

    I have the same problem, can't sign under my name. I get a fatal error. What should I do?

    Leave a comment:

  • Riccardo Kabam
    replied
    Originally posted by TravelingRob View Post
    Also having the same issue... it would help if you gave a link to player support. This is really frustrating, I've tried refreshing and re-installing. Once I reinstall I'm able to play, but as soon as I log on to my original account it crashes again.
    please click here to contact players support you can also post your in-game name and world here

    Leave a comment:

  • TravelingRob
    replied
    Also having the same issue... it would help if you gave a link to player support. This is really frustrating, I've tried refreshing and re-installing. Once I reinstall I'm able to play, but as soon as I log on to my original account it crashes again.

    Leave a comment:

  • Unregistered
    Guest replied
    Same

    I am having the same problem!

    Leave a comment:

  • Unregistered
    Guest replied
    Also note when I was on another world it was fine. Once I tried to switch to the experimental world it gives me the fatal error. I wish I could at least switch back to a non-experimental world.

    Leave a comment:

  • Unregistered
    Guest replied
    Getting the same and am playing on experimental world.

    Leave a comment:

  • Unregistered
    Guest replied
    I am having the same issue. The problem seems to lie with the experimental server. If you switch over to that world and receive the error, you cannot log back on. I receive the error repeatedly to no avail similar to the previous user.

    Leave a comment:

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