Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
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- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Keyboard Collapsing Issue, Sluggish Game Performance

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  • Keyboard Collapsing Issue, Sluggish Game Performance

    Hey Kabam,

    Could your team address the collapsing keyboard issue please? In the latest update (and updates since the Halloween version), the phone keyboard will randomly collapse during chat (alliance, global, private), and especially when marches arrive/return to a city. It's become very frustrating to speak with folks when the keyboard randomly collapses mid sentence and/or when marches are arriving/returning to their destinations. And it's not just every so often; they keyboard collapses several times when typing one short sentence, regardless if a march is out or not. In previous versions (Halloween version and back) it was tolerable, but now it's to the point where socializing in-game is extremely difficult. I know other folks across the realm are experiencing the same issue, so it's not isolated to just my personal device. If you folks could look into fixing this problem, I know it would be greatly appreciated across all servers.

    Second, please try to optimize the app for mobile. The newer versions (post Halloween version) are extremely sluggish now. The time it takes to move in and out of windows (i.e. - map view to city view, building view to city view, etc) has degraded dramatically , and farming takes twice as long due to slow mechanics of the game. There's just more delay now moving in and out of various windows/views, by a good few seconds, built into the game than there used to be, and it's quite frustrating. The game is a mobile app, and should respond more quickly than a console version in my opinion. I like how you guys are adding additional content, but it's not quite optimized for performance yet, at least on my end. I play off of several wifi connections, several of them quite beefy in terms of speed, so I know it's not isolated to one particular network, or that it's a networking issues by any means. Additionally, the networks I work off of are never busy in terms of traffic, so I know it's not some other device hogging bandwidth.

    It would be greatly appreciated if these two items mentioned above could be addressed. Let me know if you need additional information on when/how I'm experiencing these issues, and I'll gladly provide whatever I can.


    Jerbearicus, Server 71, Samsung Galaxy S2

  • #2 happened to my app also bud



    • #3
      Could we get a reply on this please, at least in regards to the keyboard collapsing issue? Cant tell you how frustrating it is having that bugger jump all over the plave...


      • #4
        don't think any thing been done to keyboard issue coz I still cant speak to anybody.and on the top of that now I cant even log in to my game. just got daft info saying fey trickery! We've encountered a problem, please tap ok to restart. and it comes back to the same info all the time!! help any one? thx