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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
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Rule 3: Respect the forum purpose and structure
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Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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Rule 7: Do not spam
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Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
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Generally, BE NICE. There is nothing wrong with being nice to each other.
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Jesse example of wha everyone is on about

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  • Jesse example of wha everyone is on about

    Customer service... This time the response time was good, I have tickets months old, some timed out, but this time only took a few weeks. However, there are never answers. The initial response was patronising, and so I responded politely stating that the response was not good enough. In answer to this response i got the following (please note this is one of the better responses I have received, however it does not answer my concerns and makes customer support laughable, typical "nothing we can do, ticket closed". Having lost out on numerous prizes throughout the years):

    Hello Paul,

    Thank you for taking the time to write back in. Please ignore the previous mail.

    I sincerely apologize for the inconvenience caused. I completely understand your concerns regarding the issue here, and I know how you feel too, because if I had the same issue, I'd be frustrated too. Having said that, I do not want to see you face the same issue in the future too, so I shall co-ordinate with the Game Team personally to look into this matter. But cannot guarantee how long this issue might take to get resolved. But I do hope by the next Event you should be able to claim your Event Rewards without any hassles should you qualify for them. I'd really appreciate your patience and understanding in this matter.

    This Support request will now be closed. For any further questions and concerns please feel to write in and we'd be more than happy to help you.

    Have a great day. Happy Gaming!

    Regards,

    Sam Robertson
    Kingdoms of Camelot : Battle for the North Support

  • #2
    Thats as good as it gets i get them alot waiting on a few tickets can u sort them out and the 1's ive not hered back from over the past year i think you will find a stack waiting for attention

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    • #3
      Illingz79 world48

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      • #4
        Why do u even bother... they don't care.

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        • #5
          I don't even bother to complain anymore, because that's the sort of response I get and it makes me even madder than the glitch that caused me to submit a ticket. So I don't complain. I also don't spend any money anymore.

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          • #6
            Originally posted by Prog View Post
            Why do u even bother... they don't care.
            agreed 2000%

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            • #7
              Originally posted by NewHere View Post
              I don't even bother to complain anymore, because that's the sort of response I get and it makes me even madder than the glitch that caused me to submit a ticket. So I don't complain. I also don't spend any money anymore.
              Haha it frustrates the hell out of me too lol

              Whenever you here the line..."as a gamer myself..." You know they are not going to help and makes me want to throw my iPad out of the window :-)

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              • #8
                I'm sorry for the frustrations. Kabam is working hard, I know I am. My team is trying to double check everything and make sure events run smoothly. If you ever receive inappropriate or insulting messages from our customer service team, let us know.

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                • #9
                  Jesse I have been playing since May of 2012 only 2 times out of 68 have I had a correct resolution to a ticket. I'm happy to share all ticket #'s with you. Or I could make a new thread and post all the replies I have received. I think you would see most all of them contain unhelpful, insulting replies. Yes the words became softer over the past couple of months but the results are the same. Kabam has and continues to fail it's customer's when it comes to service, to the point that many no longer support this app financially. I know personally this is now a 100% free app. It's sad because I did enjoy so much of this game. Like many other "real gamers" we are happy to pay to play. Many have and continue to support games in beta. And click the donate button when we enjoy something. But we will not support a company that offers a sub~par product with extremely poor service that markets us to no end. Jesse you say "Kebab is working hard" but the truth is in the history. Nothing has changed over the years. Your customers are still drawn to the product. You take the money. They get frustrated with the product and support and quit. You find new customers. $180 million and its still a broken beta version.
                  Truly Shameful!

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                  • #10
                    kabam is only working hard at taking money and not helping anybody but the ceo just close down shop

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                    • #11
                      File a complaint with the BBB is a good place to start. They'll actually take their job serious enough to respond to an email. Don't hold your breath tho, they still won't fix anything.

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