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Brent kabam, please read and address

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  • Brent kabam, please read and address

    Hello Brent,

    Since my account was updated with the new version (I play on Droid) I have had a a lot of problems. My first support ticket (01614878) was submitted 3 days ago & the second ticket (01617634) was 2 days ago & now on top of those I'm having issues with my gear. the first two tickets are missing troops that have not returned from marches (no they were not killed they are just missing), these are almost 4300 caravans & 60,000 T2 troops. This issue has not been addressed at all (other than an email stating that I would get a response within one business day)

    Now I have multiple issues with the new gear. 3 days ago I had a Squires breastplate (that already had 1310/2900 experience points) & a medium smooth ruby embedded in it disappear, it showed back up today. I just completed the 1000 points of experience points on a pair of Squires Greaves & embedded a medium smooth ruby in those & now the pants are back to 950/1000 experience & the ruby no longer shows up in my inventory anywhere & it's not embedded anywhere. I also have 2 Yeoman's Swords that were level 2 now disappear as well. What is going on with this new update??? Other than the color scheme in the chat I really like the update so far (other than it's a little slower), but that opinion is going to change fast if these issues do not get fixed and my items & troops returned. I am a very active player in world 48 (user name The_Merovingian, a VC in Chivalry Empire) that has spent far too much time & money on a game to have these types of issues. It takes forever to survey enough gems to craft up to the medium smooth size for them to just vanish. This is getting very frustrating, please fix!

    Thank You,

    The_Merovingian

  • #2
    Still haven't heard anything from Kabam support regarding issues described above or any responses to the post here. Hello, is this thing on?

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    • #3
      You've been Kabamed by the update and things not working as intended. It generally takes a month before I get a response from customer service tickets, and then the response is often "sorry I can't help you" so be patient. If you like the update, accept that glitches with the gear is part of the update. Hopefully, they'll get the glitches fixed. In my world we don't have gear at all, but we do have a much slower game response and headaches from tiny and almost-invisible type.

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      • #4
        I wouldn't even complain about the slightly slower response time that goes along with the update if it wasn't for the terrible color scheme associated with chat (I'm pretty sure it's giving me interface poisoning...lol), and I'll bet that the smaller text was to make it harder to read/play while driving ;-)

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