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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Brent kabam, please read and address

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  • #1

    Brent kabam, please read and address

    Hello Brent,

    Since my account was updated with the new version (I play on Droid) I have had a a lot of problems. My first support ticket (01614878) was submitted 3 days ago & the second ticket (01617634) was 2 days ago & now on top of those I'm having issues with my gear. the first two tickets are missing troops that have not returned from marches (no they were not killed they are just missing), these are almost 4300 caravans & 60,000 T2 troops. This issue has not been addressed at all (other than an email stating that I would get a response within one business day)

    Now I have multiple issues with the new gear. 3 days ago I had a Squires breastplate (that already had 1310/2900 experience points) & a medium smooth ruby embedded in it disappear, it showed back up today. I just completed the 1000 points of experience points on a pair of Squires Greaves & embedded a medium smooth ruby in those & now the pants are back to 950/1000 experience & the ruby no longer shows up in my inventory anywhere & it's not embedded anywhere. I also have 2 Yeoman's Swords that were level 2 now disappear as well. What is going on with this new update??? Other than the color scheme in the chat I really like the update so far (other than it's a little slower), but that opinion is going to change fast if these issues do not get fixed and my items & troops returned. I am a very active player in world 48 (user name The_Merovingian, a VC in Chivalry Empire) that has spent far too much time & money on a game to have these types of issues. It takes forever to survey enough gems to craft up to the medium smooth size for them to just vanish. This is getting very frustrating, please fix!

    Thank You,

    The_Merovingian
    Tags: None
  • #2
    Still haven't heard anything from Kabam support regarding issues described above or any responses to the post here. Hello, is this thing on?

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    • #3
      You've been Kabamed by the update and things not working as intended. It generally takes a month before I get a response from customer service tickets, and then the response is often "sorry I can't help you" so be patient. If you like the update, accept that glitches with the gear is part of the update. Hopefully, they'll get the glitches fixed. In my world we don't have gear at all, but we do have a much slower game response and headaches from tiny and almost-invisible type.

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      • #4
        I wouldn't even complain about the slightly slower response time that goes along with the update if it wasn't for the terrible color scheme associated with chat (I'm pretty sure it's giving me interface poisoning...lol), and I'll bet that the smaller text was to make it harder to read/play while driving ;-)

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