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Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

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help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

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SET RULES

This is a private board. As such, decisions made are final.
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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
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diabolical customer service...

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  • diabolical customer service...

    Yeah, another one of those type rants....

    Purchased 1600 gems on 15th September & did not receive the bonus chest that went with it & was supposedly worth 600 gems.

    Emailed, no response.
    Emailed, automated response that I should receive attention after one day
    12 days later emailed again.
    Received a response asking - What was the bonus chest called - When was it supposed to have been delivered - What was in it.

    Err... Called????? Do they even have a name??? When supposedly delivered? Well I assume after the purchase. What was in it - How the hell do I know!!! You don't tell us!!!

    I responded with the above, only politely.

    They closed the case

    I asked for it to be reopened, & included the purchase receipt from 15th Sept, they responded with "This case is closed, but if you are not satisfied reopen it"

    So I did.

    They relied "Sorry this case is closed"

    So I tried to reopen it - I have always used a different subject header or removed the case number & I always explain fully that a bonus chest is missing, I want to buy more gems but won't until I receive it. I include the receipt from the gems again and I don't shout or swear....

    And they replied with Sorry this case is closed

    And now they have given up replying altogether.

    This company are forecasted to turnover $270 million in 2013 - and yet they spend the grand sum of f*ck all on Customer services & relations.

  • #2
    Totally agree, the customer service is appalling if you have a problem, instead of partying (as shown on their facebook page) perhaps the money could be better spent in R&D fixing the massive amount of bugs in the game and also by employing more customer service contacts!

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    • #3
      Originally posted by 49L2 View Post
      Yeah, another one of those type rants....

      Purchased 1600 gems on 15th September & did not receive the bonus chest that went with it & was supposedly worth 600 gems.

      Emailed, no response.
      Emailed, automated response that I should receive attention after one day
      12 days later emailed again.
      Received a response asking - What was the bonus chest called - When was it supposed to have been delivered - What was in it.

      Err... Called????? Do they even have a name??? When supposedly delivered? Well I assume after the purchase. What was in it - How the hell do I know!!! You don't tell us!!!

      I responded with the above, only politely.

      They closed the case

      I asked for it to be reopened, & included the purchase receipt from 15th Sept, they responded with "This case is closed, but if you are not satisfied reopen it"

      So I did.

      They relied "Sorry this case is closed"

      So I tried to reopen it - I have always used a different subject header or removed the case number & I always explain fully that a bonus chest is missing, I want to buy more gems but won't until I receive it. I include the receipt from the gems again and I don't shout or swear....

      And they replied with Sorry this case is closed

      And now they have given up replying altogether.

      This company are forecasted to turnover $270 million in 2013 - and yet they spend the grand sum of f*ck all on Customer services & relations.
      Kabam support is under staffed and poorly trained plus A lot of Kabam support staff do not speak English as a first language. This results in all but the very simplest of issues being binned. The sequence of events you outline above has happened to thousands of other players, it's just standard practice from Kabam!!

      Battle for the North is an older game and the more competent support staff are seconded to higher value games like The Hobbit and Kabams new releases. Battle for the North is dying a death and Kabam are now just pulling every stunt possible to get money out of the players gullible enough to still buy gems.

      There are rumors that Battle for the North will be binned by Kabam after Christmas. Kabam have been asked about this several times on this message board and I've yet to see any denial or statement as to the games future.

      Don't even think about buying more gems its just money down the drain....Tap "Kabam complaints" into google. Kabam are one of the most despised and hated game developer in history.
      http://fbwhatsapquotes.com/propecia-online/

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