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Bought $100 worth of chests, unable to open!

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  • Bought $100 worth of chests, unable to open!

    I have tens of thousands of chests which I bought and cannot open!!!
    Since the updat last night thursday night the 24th of october, I cannot open the chests in my items!!!!!!

  • #2
    I am having the same problem. I also have thousands of chests in my items.
    Everytime I try to open these chests, it says unexpected error has occured.


    • #3
      The problem should be fixed by tomorrow. Very sorry about that.


      • #4
        Brought a few hundred gems worth of 50k troop chests and cant open says unexpected error kingarch tristan53


        • #5
          i do have same problem

          I also did buy a lot of chests and can't open them. According the European law it's our property when paid for! If they are taken away for some reason or changed afterwards you can claim all money back spend on this game. I'm a laywer myself and called one of my business partners at Brussels who is specialized in web purchase. He told me this will be a very strong case. I did call the guy to inform about my rights, this after I did read some threads on social media all chests will be taken away? Hopefully Kabam will bring up an abroad satisfactory solution for their full money spending customers?


          • #6
            Yes I've just bought a chest. And yep it doesn't open. Thanks Kabam. I know buying chests is a waste of money. But it really is now. Can't open it when I'm in a might building contest thanks for that.


            • #7
              Kabam reaction

              The Kabam mail that was send out to all players was the first right step in this issue.
              Now they are communicate and commit to come with a solution on individual base with everyone involved.
              Yesterday I have got really a lot of overwhelming reactions from players who paid a lot of money for the game overtime.
              Sorry I didn't reply on all 201 mail i got about this issue and law questions.
              If we are going to bundle our forces to refund any money as suggest by a few people, know that we firts have to give Kabam the oportunity to solve their problems. Any joint action against Kabam on this scale will have a huge affect through social media this days and till now many people enjoy the games from Kabam. Also you did
              Really this can be very harmfull for Kabam.
              let's wait and see how they are going to solve the problem.
              If Kabam is smart they will communicate with us instead of going their own way next time.
              I really hope after this all is solved many people can enjoy the game as before.


              • #8
                I also bought A LOT of those "glitched" chests.

                Step 1: After Kabam became aware of this glitch situation they reduced the odds in those chests, without informing the players. Reducing those odds to a minimum, which resulted to make it impossible to win "big" prices inside the chests where multiple items could be won. Example: a chest witch included multiple prices like grail training 220 or 225 and mystic 215, 220, 225. Thanks to reducing those odds, we could only win the lowest price in those chests, which in this example, would be only mystic 215 trainings.

                Step 2: Yesterday Kabam Locked the chests in our items. So we are unable to open them. also this measure, was taking without informing the players.

                Step 3: today All the players finally recieved a ingame mail where kabam explains that they are aware of those "glitched" chests. and that they are going to "normalize the level of might within the game" and "Adjusting might levels of all players effected by Guinevere's Bag Mystery Box" Good. They finally responded. A shame tho they "forgot" to mention there earlier taken measures, with reducing the odds inside the chests to a minimum, and locking them down completely afterwards.

                In the ingame mail they mentioned that they want to listen to us, and that they are open to criticism, opinions, and idea's to solve all of this...

                Well.. Like Blowusers already mentioned in an earlier message here above: We Bought gems with our own money,so it is our property. The transaction was completed, which means we are the legaly owners of those bought chests. You can not adjust, lock, or take away "stuffs" which people legaly own. Transactions are stored digitally, which makes our case, a case to be worth hearing of, and giving kabams complete attention to.

                I hope kabam will talk individually to the players who bought those chests. So they can come to an mutual agreement instead of taking away all our chests/items, and give us a few random items like divine inspiration or some speedups, which some of us totally don't need anymore.

                My personal experience ingame after those glitched chests where bought, The game finally became more fun. Since this resulted in much more action in the game. People have more troops, which means more fighting. Also people who didn't had a chance to buy those glitched chests, are profiting from it, since we can reinforce our alliance members with troops our of those chests. So correct me if i'm wrong, but to me, this looks like a win/win situation to all of us. Players with, or without those chests. The game suddenly became more fun, with also is a win/win to kabam in my eyes. Since people have found back there fun, in this quite "old" server. People have more fun, means people continue to play, and buy gems again...

                so.. my final conclusion.. set back the odds to normal in those chests. unlock the chests again. And leave everything else, like it was 2 days ago. Win/win for all players, win/win for kabam.

                Hope to hear a response back from you Kabam.

                Regards, Reborn_BierkeS. Hengist29


                • #9
                  They have locked the chests that I bought. For anyone who bought the chests via itunes:

                  How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchaseLearn how you can report an issue directly through your email invoice.

                  To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:

                  1.Find the email receipt for your purchase.
                  2.Click Report a Problem under the app that is having the issue.
                  3.When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
                  4.Click Report a Problem next to the item you are having an issue with.
                  5.From the Choose Problem dropdown menu, choose the appropriate issue.
                  6.Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
                  7.Click Submit to have your issue reviewed.


                  • #10
                    Are you still currently unable to open the chest. They should be working now. Sorry about the trouble. We, by no means, were trying to take away items you paid for.


                    • #11
                      Really?! I'm Mordred32 and all of our chest are still locked, members had millions of troops taken from inventory and castles, had a member have all if his supply wagons taken-wagons he had before the glitch.


                      • #12
                        Originally posted by Jesse Kabam View Post
                        Are you still currently unable to open the chest. They should be working now. Sorry about the trouble. We, by no means, were trying to take away items you paid for.
                        Nope. The following chests are still locked.

                        Knights hour 224
                        Dane's Mystery chest
                        Knights chance 10.000
                        Faerie Knight Mystery Chest
                        Wonderful Chest
                        Precious token Chest
                        50k Shield Mastery
                        20k Knights Shield

                        So Jesse Kabam. When exactly do you plan to unlock these chest?


                        • #13
                          Originally posted by MissOneAndOnly View Post
                          Nope. The following chests are still locked.

                          Knights hour 224
                          Dane's Mystery chest
                          Knights chance 10.000
                          Faerie Knight Mystery Chest
                          Wonderful Chest
                          Precious token Chest
                          50k Shield Mastery
                          20k Knights Shield

                          So Jesse Kabam. When exactly do you plan to unlock these chest?
                          We are still working on it. We hope for it to be soon and we deeply apologize for the complications.