Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


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Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

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Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
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Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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Game not loading. 911!

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  • Game not loading. 911!

    I am having an issue with loading my battle for the north game on my iPhone 3GS. It stays stuck on the load screen until it tells me there was an error and I have to restart. It is very similar to the issue posted in this thread:!

    Now, I did try uninstalling and reinstalling the game, as well as force closing and refreshing the app. I've even gone as far as resetting my iPhone. This has gone on all day. For some reason I am still receiving push notifications, and my troops are now dying off because my food upkeep is higher than my production. Needless to say I can't get logged in to get food or anything for that matter. Who knows if I'm also being attacked during all of this. I have screenshots as well of the load error if needed.

    Please help me ASAP!

    Thank you!

  • #2
    Well I can't help you with the login problem, but don't worry about your troops deserting since this version of the game will never have troop desertion so your food can be at zero for months and not 1 will leave.

    I also looked for a link for you to report the problem via computer but I was not able to find one.


    • #3
      Well that's good tO know, but still I can't farm pict camps during the event, and I can't defend my city properly, Gah it is so frustrating!


      • #4
        I submitted a ticket already. No reply yet.


        • #5
          Thanks for your patience,
          Players Support is going through tickets and tackling issues case by case as fast as they can, they will respond to you as soon as possible.


          • #6
            Originally posted by Riccardo Kabam View Post
            Thanks for your patience,
            Players Support is going through tickets and tackling issues case by case as fast as they can, they will respond to you as soon as possible.
            I appreciate your reply, however I still haven't recieved any support nor have I been able to log on in two days now. This is very upsetting and I am very close to giving up... Please help.


            • #7
              ANNNNNNND, guess what? I AM STILL WAITING!

              What is the deal? I STILL cannot log in, and this is seriously ticking me off. I have put money into this game, and made a website for our alliance, and I can't even play the freaking game.

              Not to mention, I have completely missed the Pict event, and any chances of protecting myself against attackers. I also have not been able to farm any food, and have missed out on large amounts of time to build and research.

              I am THIS close to uninstalling, and then you all won't get my money any longer, and I will be sure to tell everyone about this horrible experience with your customer service.

              So, FIX this issue, or tell me how to fix it. PLEASE.


              • #8
                Still waiting.................................


                • #9
                  I just experienced the same problem. Is it related to version 6 release today? I don't see v6 available in the app store yet. Crush is very bad for a game that needs you to be on real time to play. Please help.


                  • #10
                    V6 is available now.


                    • #11
                      My wife is having the same problem can we please get some support
                      Interior Design ideas