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Missing a TON of TKs from the 48 Hour Leaderboard Update Screwup!

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  • Missing a TON of TKs from the 48 Hour Leaderboard Update Screwup!

    Kabam,
    The Monday Night (CST) leader board update for most (if not all) servers did not occur. Might, Might Gained, and Troops Killed did not update until Tuesday Night. The problem is ALL MIGHT GAIN and TROOP KILLS from Sunday Night have NOT SHOWN UP ON THE LEADER BOARDS AFTER THE BOARDS FINALLY UPDATED! I'm PISSED! I'm missing almost 25 MILLION in TKs is and that is unacceptable! A lot of us gauge how we are doing in the game based on our TKs. I have all my reports from this period.

    I have emailed support, but since my email changed (and your crappy system CAN'T change to my new EMAIL address), I will NEVER receive a reply! I have even listed my new email address in the support email, but they will never email me back!

    Bottom line, I'm pissed. I demand a response as a few of my troops were purchased. I demand a response from Kabam. Is your programming staff so inept that they can't fix anything?! Do I need to come by my local Kabam office and raise hell? (Ya'll are 10 minutes away).

    This has happened to a LOT of people. What's the point of participating in ANY of your "SPEND GEM" events if our hard-earned money isn't yielding any results?

    Please answer back within 24 hours.

  • #2
    Bump. No reply from kabam.

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    • #3
      i lost 250m of troops and nothing yet. i agree whith u guy

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      • #4
        I have the same problem. I won event, KILLS 130m and my TK did not update... Please Kabam do something!

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        • #5
          It's funny....I don't seem to have these issues on KAW....Could be why there are getting my money and not Kabam...ijs

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          • #6
            I had the same problem. I got 60 million in troop kills that day and won the troop kill tournament that day. I never received credit for my troop kills on the leaderboards. Ive emailed kabam numerous times about the issue only to receive the same response over and over. I included screenshots of all attacks that occurred that day. Kabams customer service is nothing but a complete joke.
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            • #7
              Chris,
              What answer did you get?

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              • #8
                I just received an answer from Kabam support. They will not do anything to compensate me (or probably anyone) for the loss of their TKs. I was told that all troops lost during this Troop Kill Tourney will be updated on the TOURNEY LEADER BOARDS and proper prizes would be awarded...

                There's just one slight problem...

                THERE WASN'T A BLOODY TK TOURNEY ON SERVER 77 WHEN THIS WAS GOING ON!!!

                KABAM! Are we stooping to fraud now? Hmmm...I wonder.

                I respectfully request that our issue be escalated to the next level...To an actually employee instead of a salesforce.com lackey....Is that possible?

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                • #9
                  bumping this thread again

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                  • #10
                    I had the same problem and have not had a final answer, however I have been told that the Game Team are aware of the problem and are working to rectify the problem. From what I have been told I think it unlikely they will be able to update the leader board, but I might be wrong but it is clearly an issue that has affected a lot of people and is therefore outside of the control of the front line support team. If you havent raised a ticket about it make sure you do, you will almost certainly need report numbers.

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