Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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  • Banned/Suspension

    MY account and many other of my alliance members are banned from "certain devices". As i can see through the forums and by word of mouth this is a common issue at the moment. This is utterly ridiculous-obviously this is not a true ban but an error in your system due to the sheer volume of bans and that it is on device verse account. Many of these people including myself spend more money then they should of an Iphone IOS game, but in spending that money we EXPECT to be able to access the game. You should at least be giving updates in game on the progress of the issue verse just ignoring it. Please fix this immediately or many of your loyal customers will leave. Especially please look into the account of BiniZZ in guin18- please respond ASAP

  • #2
    I also have two devices banned. Unfortunately my phone was banned which limits game play. We have played as a team for a very long time and it feels like half the team is missing at this point. Please find a way to unlock our devices fast so we can continue enjoying koc as most people on my team have done for years. Global chat is almost empty and morale is very low. I know our esteemed leader PANDA is saying he will retire if this is not fixed soon. Many of us in g18 will follow. Please give us hope!! These nonspecific replies are frustrating. We have put a lot of time and money into this silly game. Please do not ignore this problem. Bring our fuzzy panda bear home from the koc dungeons, along with all the devices


    • #3

      Agree with these two. Get your stuff together or lose most of18.


      • #4
        Still Banned!!!

        I agree with these posts, my iPhone is blocked which is limiting my game play. I was also blocked from The Hobbit but that is now resolved with no responses to email or any form of recompense for the affected users. I, like many others, spend too much on a game which is glitchy, infuriating and addictive. Fix it now Kabam or at least let your customers know what's happening. Or we may just walk away with our pounds, dollars or euros to some other Game provider.


        • #5
          Put up or shut up!

          All these people and accounts are banned!!! WHY??? Guin 18 is a snooze fest! So what if Panda gets tons of complaints. Most are just jealous that he figured out fast, how to play smartly. He's also not afraid to spend a little, or a lot in this case, to enjoy the game as kabam meant for it to be played! A little trash talk is part of the fun! I should know, I'm the one who taught him how to sling trash during wars in gc! But this whole thing of no responses and only devices banned instead if accounts is unacceptable. With as many worlds as we play in, and as many people having issues, kabam in general, could experience a mass exodus because of this! We spend too much hard earned money on this game to be ignored. Get your act together Kabam!


          • #6
            My KCCO and KCCO2 are both banned as well and I am a very unhappy customer at this time!
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            • #7
              This is ridiculous. Members of my alliance are banned and you refuse to help them solve the problems. It's all over the server! You're killing the game.... Many of us will leave if this isn't fixed in a timely manner.


              • #8
                Originally posted by Sera2 View Post
                This is ridiculous. Members of my alliance are banned and you refuse to help them solve the problems. It's all over the server! You're killing the game.... Many of us will leave if this isn't fixed in a timely manner.
                Updates on the issue from Kabam would be nice...
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                • #9
                  Same is happening in our world as well.

                  Originally posted by Sera2 View Post
                  This is ridiculous. Members of my alliance are banned and you refuse to help them solve the problems. It's all over the server! You're killing the game.... Many of us will leave if this isn't fixed in a timely manner.
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                  • #10
                    Worlds wide

                    Check other threads. It's ALL OVER. Every world has it happening. Some of the issues are a couple weeks old :/ getting the sane responses we are. Computer generated or zilch.


                    • #11
                      Hurry up and fix this....
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