Announcement

Collapse

Forum Rules [Updated 12/21/2016]

MAIN RULES OF THE FORUMS

Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.

PURPOSE OF THE FORUMS

These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.

CHANGES OR IMPROVEMENT

Please make sure to stay updated on these rules by reviewing this page from time to time.

SET RULES

This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.


Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
See more
See less

Can't upgrade knights hall beyond lvl 8

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Slart
    replied
    Still waiting for you to resolve this issue...

    Leave a comment:


  • Slart
    replied
    Originally posted by WMLU View Post
    Try the below to see if it can help!!!


    To Force Quit Using the Software Method (iOS4 and laterm the Home screen, tap the Home button twice quickly. This will bring up a tab with all the current applications that are running in the background
    Find the Game icon
    Tap and hold the application until it starts to jiggle
    A red "minus" sign will appear on the top left corner of the app icon. Press it to quit the app.


    Hope it will help!!!

    I have an Android device and I have tried toforce quit the game. I have cleared the RAM on my device even, but it doesn't help. I have tried to uninstall the game, reboot the device and installing the game but it still is the same. I tried installing the game on my Note 10.1 tablet and play it from there but it still is the same.

    Leave a comment:


  • WMLU
    replied
    Originally posted by Slart View Post
    Hi. I tried contacting Kabam about this issue many many times, but I only get the standard troubleshooting reply and then they close the ticket! First of all, that's NOT how Kabam should be treating a paying customer...

    Now, the issue: I have 3 cities, and in my 1st and 3rd city - there's nothing wrong with the knights hall. I can upgrade it to lvl 9 with no problems. It is only in my 2nd city I am having this problem:
    The knights hall is now lvl 8, and I wanted to upgrade it to lvl 10 (have been saving my last Divine inspiration for that) BUT I CAN'T UPGRADE IT SOMEHOW. Every time I try upgrading it, the game deducts the required amount of resources to start the building upgrade to lvl 9, and the construction timer starts (about 11h if I am remembering correctly). When the construction then finishes - BAM. Still at lvl 8. This is NOT a graphical bug as it blocks me from lvl'ing up my knight in that city. (I am at lvl 166 on my highest knight there, and that's as far as I can get.) I have tried upgrading probably ten times by now - the same thing all over again.
    In my opinion it seems like there is a serious server-side error that causes this as nothing I do on my device helps - heck - I even tried uninstalling and reinstalling the game.

    I really, really hope that Kabam employees read this post and take it seriously as I cannot even try to explain the amount of time I have spent playing this game. It just don't seem fair to just being shut down with an automatically generated reply from support. Anyways, in the event that a Kabam employee actually reads this and decides to help on the matter, my game name is Slartifartbart and I play on server 71 Pellinore. I don't care how you need to do it - just upgrade my knights hall in my second city to lvl 10 and I'll be happy. Until that happens, my wallet definitely stays closed. (No need for me to buy anything as I cannot use training items anyway without a lvl 10 knights hall.)


    Try the below to see if it can help!!!


    To Force Quit Using the Software Method (iOS4 and later):
    From the Home screen, tap the Home button twice quickly. This will bring up a tab with all the current applications that are running in the background
    Find the Game icon
    Tap and hold the application until it starts to jiggle
    A red "minus" sign will appear on the top left corner of the app icon. Press it to quit the app.


    Hope it will help!!!

    Leave a comment:


  • Guest's Avatar
    Guest started a topic Can't upgrade knights hall beyond lvl 8

    Can't upgrade knights hall beyond lvl 8

    Hi. I tried contacting Kabam about this issue many many times, but I only get the standard troubleshooting reply and then they close the ticket! First of all, that's NOT how Kabam should be treating a paying customer...

    Now, the issue: I have 3 cities, and in my 1st and 3rd city - there's nothing wrong with the knights hall. I can upgrade it to lvl 9 with no problems. It is only in my 2nd city I am having this problem:
    The knights hall is now lvl 8, and I wanted to upgrade it to lvl 10 (have been saving my last Divine inspiration for that) BUT I CAN'T UPGRADE IT SOMEHOW. Every time I try upgrading it, the game deducts the required amount of resources to start the building upgrade to lvl 9, and the construction timer starts (about 11h if I am remembering correctly). When the construction then finishes - BAM. Still at lvl 8. This is NOT a graphical bug as it blocks me from lvl'ing up my knight in that city. (I am at lvl 166 on my highest knight there, and that's as far as I can get.) I have tried upgrading probably ten times by now - the same thing all over again.
    In my opinion it seems like there is a serious server-side error that causes this as nothing I do on my device helps - heck - I even tried uninstalling and reinstalling the game.

    I really, really hope that Kabam employees read this post and take it seriously as I cannot even try to explain the amount of time I have spent playing this game. It just don't seem fair to just being shut down with an automatically generated reply from support. Anyways, in the event that a Kabam employee actually reads this and decides to help on the matter, my game name is Slartifartbart and I play on server 71 Pellinore. I don't care how you need to do it - just upgrade my knights hall in my second city to lvl 10 and I'll be happy. Until that happens, my wallet definitely stays closed. (No need for me to buy anything as I cannot use training items anyway without a lvl 10 knights hall.)
Working...
X