Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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  • Suspension

    I got suspended for no reason today for 3 days. why sh*t like that is flying on Kabam?
    I checked other forums on Kabam, and similar issues have not being resolved for over 10 days! WTF???

  • #2
    apparently third party gems are a NO NO.. But who reads the terms of service? LOL ... this should help...


    • #3
      Originally posted by Sir Balin the Bold View Post
      apparently third party gems are a NO NO.. But who reads the terms of service? LOL ... this should help...
      kabam reply: is because i violated Terms of Service and now they are protecting other players form me. I called someone in the world chat as***hole.
      this is complete BS lmao
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      • #4
        i didnt go to world chat probably for 2 days, and these accusations are complete bull****. hopefully it wont happen to you guys.
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        • #5
          I've been banned for 6 years! I've never abused chat. I got a canned response from the Mediation Team about they decided to protect other players from me so they decided to take action. No one responds with any proof, no contact, and customer NO service just closes your ticket and says " please refer to ticket #". But this is to closed ban ticket. I've been protesting since Saturday, but to no avail. Kabam doesn't care, I even buy gems, which seems a major focus! Seems like kabam has really stepped in it this time.

          MCSurgeon, VC DarkBrotherhood, Pendragon 16


          • #6
            Have you upset anyone lately Boomer? In dragons of Atlantis, Kabam automated the "report abuse" feature. Apparently u get banned after so many reports. Current trend is people falsely reporting to get people banned, or so I hear. You think Kabam automated the report abuse feature in Koc as well?


            • #7
              And Sir Balin, what were you referring to? This should help what?


              • #8
                i got suspended and dont know why


                • #9
                  I got suspended too,kabam not even want to explain the reason and say not open to appeal.
                  After all,this is 'their' game of rules,they don't treat us as their customer.
                  books for working moms


                  • #10
                    I got suspended,got based from 400mil might and rob more than 20bil resource.they didn't give us pre-alert,how much gems I've lost upon purchase...I'm regular gems purchase from kabam and they not even bother,cause they getting richer by selling expensive gems. I've more than 5account and my family are crazy on koc as well.they all might quit due to this happened. They just suspend anyone they like!!! Maybe I hit someone who work in kabam lol.
                    books for working moms


                    • #11
                      Originally posted by Noob_58DWSR5 View Post
                      I got suspended,got based from 400mil might and rob more than 20bil resource.they didn't give us pre-alert,how much gems I've lost upon purchase...I'm regular gems purchase from kabam and they not even bother,cause they getting richer by selling expensive gems. I've more than 5account and my family are crazy on koc as well.they all might quit due to this happened. They just suspend anyone they like!!! Maybe I hit someone who work in kabam lol.
                      This is crazy. Got the automated response again to my ticket and the banning. Kabam refuses to review the situation and provide any details on what happened. Sounds like whoevers bank u hit reported u. Kabam better do something fast or they won't have any players left. I regularly spend money on gems but kabam doesn't seem to care.


                      • #12
                        I got suspended today, don't know for how long.
                        Kabam don't reply my mails, other than the usual "try deleting internet history and cache", "you might be playing on old code" or something like that.
                        Sent them 2 mails now, and same answer.
                        I heard one got suspended for over 14 days!
                        Only thing I did was to take map nodes while boosting..


                        • #13
                          basically its an automated thing, we have another player from our alliance on suspension for 10 year, he didnt even buy gems, brand new guys - 10 years ban. if you click enough "report abuse" that player gets banned. i am proposing on a public lawsuit case against Kabam. i wrote them over 10 tickets and no answers.
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                          • #14
                            Banned here too for no reason. No third party sites no foul language, I have spent a lot on this game and am prepared to file a lawsuit over this because I haven't had any response from Kabam thus far.


                            • #15
                              Hey all. Sililar issue here, but a bit of a twist.

                              I have a 3rd iphone device I use to load gems onto my account - my iPad is linked to wife's account!

                              However, when not using it to load gems into my primary account, I use it to log into a friends account to help him out.

                              The issue first happened about 4 days ago, I went to log into his account and the message saying He was Banned for 1824 days came up. I thought that was odd, because he is a well respected player and wouldn't have done anything to deserve it.

                              However, when he logged in there was no problem! He could play as normal!

                              However, my 3rd device is still locked out despite numerous delete and installs of the app. I have also noticed my Hobbit account on this device is also banned for e same amount of time. Arcane is not for some reason.

                              I spend lots of money and all my messages to a kabam start with the amount of money I have spent to get the proper attention of them. E first message was not responded to. I sent a second message and the reply was "we have reviewed your case and it's the same as the other" even though the context was quite different. 3rd message not responded to yet.

                              My main account on iPad is not affected btw

                              I have a feeling that between those of us who have posted so far, and I know a few of you, there has to be $60-$70k with of spendings between us.

                              Stupidly, I have never used a 3rd party gem supplier, so cannot say the device has been banned for that reason.

                              The only thing that makes me smile about this, is I cannot gem up with this issue, and so far would have done so 3 times - that's $330 they are out of pocket!