Forum Rules [Updated 12/21/2016]


Please respect your community. Respect each other as you all enjoy the same thing ? The Game.

We encourage open and friendly discussion of the game and the Community. Moderators and Staff have final decisions on all matters, and are here to make sure that the Community remains a friendly, fun place appropriate for players of all backgrounds, ages and groups.

It is the forum member's responsibility to stay up to date on forum rules and to honor the behavior outlined.


These forums provide an area for constructive player discussions of the game. It also allows players to
help each other identify bugs and issues, and help each other reproduce and resolve them.

These forums are not the most direct way to contact support. If you?re having an issue with your game and you need direct assistance, please tap on the FAQ/Support tab within the game.


Please make sure to stay updated on these rules by reviewing this page from time to time.


This is a private board. As such, decisions made are final.
We reserve the right to remove any message board content without notice for any reason.

Rule 1: Responses to rule violations
Violating these rules will result in warnings, either formal or informal, suspensions, banning, or other sanctions.

Rule 2: Respect other users on the forums
- Do not make attacks or insult other users, either in the forums or through private messages. Disagreements and debates are fine, but don?t make it personal.
- Do not attack groups. This includes professions, races, religions, sexual orientations, genders, incomes, or even vague groups like ?you people.?
- Do not use ill terms which are offensive to groups, do not ?flame?, ?troll.? or ?haze?.

Rule 3: Respect the forum purpose and structure
- Make your posts in the appropriate forum.
- Please use the Search function. If a relevant thread already exists, please post there instead of creating a new thread about the same topic. Duplicate threads will be closed to keep the forums orderly and easy to navigate.
- Keep off-topic posts in the off-topic forum.
- Don?t start discussions about games that are not ours.
- Do not cross-link to other message boards or websites unless approved by a moderator.

Rule 4: Respect the law
- Do not post anything illegal under U.S. law, or encourage other users to break the laws of the U.S. or their country of residence.
- Do not encourage users to break terms of service. This includes giving information about how to find scripts, exploits, or cheats, as well as arranging to buy or sell accounts or virtual goods.

Rule 5: Respect the audience
Think about who you're talking to. Users may be as young as 13 on these message boards, and may be male or female, and from countries across the globe.
- Keep your language civil. Profanity is frowned on.
- Do not post Adult Material, inappropriate graphic sexual content in any format, or links to sexually explicit sites.
- Do not post graphic images or explicit descriptions of violent acts.
- Do not use an avatar or signature that could offend other users. They have to look at it a lot.

Rule 6: Respect privacy
- Do not post any private emails or private messages unless you have the explicit permission of each person involved in the exchange.
- Do not post private communication between customer support, members, moderators, or administrators on these forums, or anywhere else. (This include support ticket responses)
- Do not post any information covered by a non-disclosure agreement or beta testing agreement. Even if you somehow have inside information about our competitors, for legal reasons we don?t want to hear it.
- Do not post Facebook information about other forum users.
- Do not post any private information about other users.
- Do not post in-game information in an attempt to have other players attack your target. Be careful to not cross the line into bullying.

Rule 7: Do not spam
- Do not post repeatedly about the same topic.
- Do not spam users on the forums or through private messages.
- Do not start a thread without actual purpose.
- Do not start a thread about a news story or article unless you make it clear what the story is about, and offer your own opinion to start a discussion.

Rule 8: Respect your account
- Do not share your account information with other individuals. You will be held responsible for any rules violations that occur under your account.
- Do not create new accounts or use other tricks to avoid suspensions or bans.
- Do not create ?sock puppet? accounts ? multiple accounts created just so that you can agree with yourself and make it seem like your ideas have more support than they do.
- Never include your e-mail address or any other personal information in posts.

Rule 9: Respect the Moderators
- Do not post using the color red. This color is reserved for moderators.
- Do not impersonate moderators. Do not claim to speak for the moderators.

Rule 10: Respect the decisions of the moderators
- The moderation teams reserves the right to warn, suspend, or permanently ban users judged to be acting against the spirit of the rules, even if the user is following the letter of the rules.
- Do not argue with moderators about moderator decisions. You can disagree with a moderator?s opinions, just like any other poster, but when they post moderator actions in red text, it is considered final.
- Moderators have no access to your game account. If you have an issue you must contact customer service.

Generally, BE NICE. There is nothing wrong with being nice to each other.
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  • Urgent

    Kabam Admin - I was wondering if you guys can dearly help me with a serious situation I've been having. 3 days ago I was banned from the game for 5 YEARS for who knows what. I reinstalled the game plenty of times, and have contacted support via email and hq via telephone. I was hoping an admin here could help me. My player name is ZUMA on garreth66 and retired_zuma on ector8. I buy gems regularly and have played since the beginning of server ector8 whenever that was years ago. I've gained relationships on this game and it's sad I won't have them for no apparent reason and for so long. Please help me out.

  • #2
    I'd rally like to know what is going on. I was banned today for 5 years as well. I was in this morning, went to login in an hour later and BAM! Banned message. What gives Kabam? I've played since the beginning fair and square. I've invested in the game to get my cities where I want them and now I can't play? Someone needs to give up the details on why this message is being received. I am MCSurgeon on Pendrgon16 and I am very much an active player.


    • #3
      McSurgeon is our Vice Chancellor of our Alliance in Pen 16 and was notified about his ban just an hour ago. I can only say how shocked and almost angry I am. The email you sent stated that it was violation of terms of chat. World chat, Alliance chat, Email, etc.

      Let me be one of the first to say in his defense, I have NEVER seen him as inappropriate, but rather one who calms people from getting out of hand. I have also NEVER seen him on World chat. He doesn't respond to people there nor does he sit and troll chat there.

      He is a fair and kind person, a gracious and balanced leader and he is someone who has invested much into this game in the form of gems AND time. I don't understand what went wrong here, or if people have now escalated their game play to include fake Photoshop emails or launching campaigns of "abuse" against each other...but you MUST reopen this account for this player.

      There are MANY inappropriate things I see each and every day. Vile and/or racist chat and perhaps inappropriate interactions on a game that has kids present. I appreciate it if you are going to set a new standard and start expecting people to be their best self in all areas of their gameplay. It does seem fair however, that you would allow some communication from players facing a ban on their behalf.

      I beg you to reconsider and allow him to appeal this ban.


      • #4
        Please please please Kabam please fix the ban on MCSurgeon for 5 years. 5 years is extreme not only for any offense but for the fact that he has done nothing wrong. Please know he is a good person and whatever has been said about him is wrong. Also, if your going to ban someone for a considerable time, would you not hear their side or perhaps you feel as though you are all knowing as well too? You should hear both sides before making a decision.
        Thank you

        The one and only crushinator


        • #5

          Your ban on MCSurgeon is a mistake! I've been playing with him for well over a year and if there's anyone that is respectful and follows the rules it would be him. Please figure this out soon. We need him back.